I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Ver mais
A empresa respondeu
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Ver mais
A empresa respondeu
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Swansea
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Reino Unido
4,8
Excelente
297 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
To send both items instead of sending…
To send both items instead of sending them separately, waste of journey
27 de setembro de 2025
Resposta da hmv (UK) - Swansea
Hello,
We can send items separately depending on their availability and the packaging required. If items are sent separately we will advise this within our dispatch emails as only anything sent will be present, we will update you as soon as any dispatched items arrive in store and we have a 14 day holding time to allow multiple parcels to arrive so you can pick them up in 1 journey.
We do hope this helps.
Resposta da hmv (UK) - Swansea
Hi AJC
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff in the Swansea shop.
11 de setembro de 2025
Resposta da hmv (UK) - Swansea
Hi Peter,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely staff
I absolutely love how kind and helpful the staff is they always seem to be in a good mood and if i can't find something they will help overall rating 10/10
6 de setembro de 2025
Opinião espontânea
Resposta da hmv (UK) - Swansea
Hi mMorgan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
On line pre-ordered this Vinyl and was…
On line pre-ordered this Vinyl and was available to pick up on time. Straight forward, no hassle.
25 de agosto de 2025
Resposta da hmv (UK) - Swansea
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly greeting and efficient service
Friendly greeting.
Prompt e mails and fast delivery to store.
Easy collection of large boxset by Bruce Springsteen.
Also a fabulous purchase too!
17 de agosto de 2025
Resposta da hmv (UK) - Swansea
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful
Staff were very helpful. Item were ready for collection in reasonable time.
10 de agosto de 2025
Resposta da hmv (UK) - Swansea
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Definitely 5 stars..went into hmv…
Definitely 5 stars..went into hmv Swansea didn't have what I was looking for in store so had it ordered by one of the staff.. received very quickly in time for a birthday. Many thanks
4 de agosto de 2025
Resposta da hmv (UK) - Swansea
Hello mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Swansea
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Oscar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
16 de julho de 2025
Resposta da hmv (UK) - Swansea
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic customer service and very…
Fantastic customer service and very helpful.
10 de julho de 2025
Resposta da hmv (UK) - Swansea
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward purchase
Ordering was straightforward, emails kept me informed of progress & pick up didn't take too long.
3 de julho de 2025
Resposta da hmv (UK) - Swansea
Hi Deepeedee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great overall experience
Text messages were helpful.
Member of staff at branch was helpful and friendly.
Item was reasonably priced and in stock (some competitors were out of stock).
24 de junho de 2025
Resposta da hmv (UK) - Swansea
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful polite offer to order for me…
Helpful polite offer to order for me and get it sent to my address
14 de junho de 2025
Resposta da hmv (UK) - Swansea
Hi Ruth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Lynette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice to buy from one of our…
It was nice to buy from one of our local shops. Other than Amazon
10 de junho de 2025
Resposta da hmv (UK) - Swansea
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi Hilary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Resposta da hmv (UK) - Swansea
Hi THOMAS
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swansea store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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