I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Ver mais
A empresa respondeu
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Ver mais
A empresa respondeu
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Swansea
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Reino Unido
4,8
Excelente
298 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Swansea
Hi THOMAS
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swansea store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I had experienced good customer service…
I had experienced good customer service whilst in the HMV store in Swansea.
10 de maio de 2025
Resposta da hmv (UK) - Swansea
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Liam,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
T shirt
La la la lava , ch, ch ch chicken 🐓, Steve’s lava chicken 🐔 it’s tasty as hell
24 de abril de 2025
Resposta da hmv (UK) - Swansea
Hello Jeremy
Thanks for taking the time to leave us a review!
We hope to earn those last stars from you soon 🐔
Resposta da hmv (UK) - Swansea
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Customer service at its best
Everytime I visit the staff are always pleasant and helpful / service with a smile!
21 de abril de 2025
Resposta da hmv (UK) - Swansea
Hi Corinne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ewan sales advisor at HMV Swansea today …
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite.
Ewan has brilliant customer services skills and I would definitely return to the store and speak to Ewan if I had any issues. Ewan’s knowledge is excellent and I would recommend him for sales supervisor or manager.
21 de abril de 2025
Opinião espontânea
Resposta da hmv (UK) - Swansea
Hello Danielle
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Ordered in shop on the Saturday and…
Ordered in shop on the Saturday and album arrived in the week as promised
20 de abril de 2025
Resposta da hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi Thomas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Film ordering service
I'd gone in looking for a specific film, but couldn't find it on the shelves. I asked a member of staff (Tim) if it was in stock, he advised it wasn't but that he could order it. We agreed to do this. 2 days later it was delivered to the store & when I went in to collect it, Tim remembered the order.
12 de abril de 2025
Resposta da hmv (UK) - Swansea
Hello TIM
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Swansea store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Excellent helpful and professional…
Excellent helpful and professional staff, speed of delivery of order
17 de abril de 2025
Resposta da hmv (UK) - Swansea
Hi Domi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Jon was extremely kind and helpful he’s…
Jon was extremely kind and helpful he’s in the Swansea store- made payments etc very easy
4 de abril de 2025
Resposta da hmv (UK) - Swansea
Hello Andrew
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Swansea store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Helpful and experienced staff…
The helpful and experienced staff member (Simon) explained the whole procedure involved in processing the order in a very clear and straightforward manner.
I was kept updated on the progress of the order by email and notified as soon as it had arrived in store on the expected date.
29 de março de 2025
Resposta da hmv (UK) - Swansea
Hi DAVID
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service collected my purchase…on date and time that suited me
Great service collected my purchase easily and on the day and date promised and served by a really nice helpful shop assistant
19 de março de 2025
Resposta da hmv (UK) - Swansea
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ewan from the Swansea branch was so…
Ewan from the Swansea branch was so helpful regarding the search for all the Beethoven films for my grandson! Saved me a lot of hassle thank you !
21 de fevereiro de 2025
Opinião espontânea
Resposta da hmv (UK) - Swansea
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very polite and helpful in-store staff…
Very polite and helpful in-store staff at Swansea. Had to order for home delivery. Arrived quickly and well packaged.
31 de janeiro de 2025
Resposta da hmv (UK) - Swansea
Hi SeaGoat
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Online order
Ordered online & was kept informed of progress. Told when order was ready to collect in store.
When I collected the order from the Swansea store, the assistant was very friendly & got the order very quickly
8 de fevereiro de 2025
Resposta da hmv (UK) - Swansea
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Swansea
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great
Well packed did not take long to come at all well happy with my head set and love the colour
1 de fevereiro de 2025
Resposta da hmv (UK) - Swansea
Hi Terrie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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