Home Discount Opiniões 

Having problems with delivery but customer service agent Julia is absolutely brilliant to deal with 5 stars to Julia

Very bad customer service, try multiple times to re arrange delivery and they keep making false promises. Avoid to save yourselves hassle

They dispatch on time, but the carrier they use is not reliable. Still waiting for the items. Carrier have no contact information so you can’t call and see what is a problem.

Update: one item delivered the other 2 has been returned as carrier is unable to deliver to NI
I revive refund just for items, I had to write several emails to revive full refund for the items that has not been delivered. Never again

Brought a king size metal frame...
Not impressed of the quality...tried sending it back through the company they use(Manomano. Ps not UK as advertised- its France ).
State 30 days to send back if not happy .
Will never use either again !

Trying to return items emailed no response do not buy poor quality items to

Very poor experience as not got iteam I paid for been dirliverd but got left on door step so.e body must taken it as neighbourhood can tell me it there when he come back he thought he take it in and it had good .

Disability unfriendly company
CATHERINE-MANAGER of HOMEDONE
( refused to give last name )
Catherine is the manager
Claims that for security I should not be revealing such information.

Can you imagine all the money gone and packages gone without no notice ?
No arrival email ?
No courier info ?
No notification ?
No driver phone call ?

She’s cold and dismissive
Financial abuser and mental /emotional abuse .
She and home discount courier have conned me of 150 pounds.

Debenhams
I bought something from Debenhams
Online .
I’m registered homebound disabled
( I can’t get up and go out like most people .

I live under an ex-convict.
The courier left my parcel outside .
Did I advise this ?
No I did not it’s pure unprofessionalism and laziness .
Do not bother speaking to her ,all she will do is patronise you and you’ll dismiss you.
You can’t get a refund past 7 days that’s serious financial abuse .
The manager stated by law it’s legal to deliver a package on the floor .
How uneducated and silly .
Everybody knows in this day an age from experience a package is not delivered if it’s not signed for ,direct ,face to face hand over or advised to left in a safe place.
The manager informed me that she will refuse her last name for security ,what is it that you have to hide ? How ignorant and unprofessional.
She stated the document was sent to my address that’s a lie .
She sent no copy on my email .
Period.
You’re asking a disabled person ,do I have a printer ?
I haven’t physically worked in years and we aren’t all that privileged to experience having those facilities in my house. I live in supported living and not alone .

It’s been a month with no package .
I been contacting Debenhams ! athe manager tells me today it’s past 7 days.
So they can’t help me ,they won’t accept the document in that written format .

Don’t buy from here .
The company seems of poor grade ,value and marginally lacks customer service performance.They have no duty to truly help someone get their money back ,they are the only company with a 7 day rule of no money back guarantee after thus period.

I’m left with no bed and no refund
How EVIL!

My family is half American .
They need to learn how to speak and help customers as what I witnessed on the phone !
COLD! COLD!

Delivered quickly with no problems. Bedside cabinets very good quality considering they were so well priced!

Easy to order. Live chat was great, all good. Delivery within time too, courier updated regularly. Wouldn't hesitate to use again.

The quality of the products are excellent. I did need to engage with Customer Services and found them helpful and efficient.
I have already purchased more furniture for my new home.

Good product and really fast delivery - thank you

Delivery was a day late and no response on asking questions and had to pay assemblers twice .
Very poor customer service.

Express Delivery wasn’t as scheduled but it was Christmas and only one day later with an express refund . All brilliant finally -thankyou .

Excellent service and quick delivery also product as described

Cheap, fast delivery, and very good solid products

Delivered through Evri. They attempted to deliver once, while I was home, said it was e times, and now the company have not issued my refund!!!!! And took 2 days to get back to me!!!!

Fantastically quick delivery - just a couple of days and the seat is just as described. Assembly instructions clear and everything in order, possible for one person but it would be easier with two.

I was attracted to Home Discount because of the prices and the look of the furniture.
Ordered some units and when they arrived was not disappointed.
The delivery was good and quick. Courier gave updates of date and time of delivery.
They arrive flat packed but this proved to be no problem. Good instructions.
It is advised to fix units to a wall but found them stable enough not to do that.
As goods arrived undamaged and no missing parts
have not contacted Customer Services. So cannot
comment.
Given 5 Stars. The price is good They look good.
They are good enough for everyday use.
Yes I would recommend.