Home Leisure Direct Opiniões 

1747
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

Top tier customer support from Columbo and Alex when ordering my first pool table. Both guys were extremely helpful, friendly and understanding when discussing my needs and I was grateful for their as... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Came to see Callum in the Bristol showroom to have a look at pool tables for our golf business. He was really knowledgable, polite and patient with my partner and I. We're not in a position to order y... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic Service from Callum at Home Leisure - I had been looking for an Elvis Presley Pinball and contacted Home Leisure - Callum was able to source one for me (which I know is difficult as not many... Ver mais

Classificada 5 em 5 estrelas

Neil amd Liam were excellent fitters. They arrived early on the day and it didn't take long at all. Good service from start to finish. Recommended

A empresa respondeu

Informações sobre a empresa

  1. Eventos e entretenimento

Escrito pela empresa

Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 78% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1747)

169 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Hunstman oak and walnut pool table

From the beginning of planing and buying the pool table, I had a great responsive and helpful service.
Ai in regards with the delivery, was even earlier than predicted, by a couple of young but experienced people.
As for the pool table Huntsman Oak and Walnut table, I was over the moon, quality of the table ,the playing and cloth is excellent.I knew the price was a bit higher for me than I was planning initially, but O don't regret choosing this table,is way over my expectations, and being honest, in reality looks far much better than in the pictures.
Callum, thank for you help, and a big thanks for the manufacturer 🙏.
I would recommend with all my heart this table.
Kind regards,

16 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Signature Table with great service

Neil and James delivered the table during some bad weather but got on with the task quickly and efficiently. They were professional and knowledgeable.

Delighted with the table and it plays great!

12 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

CAN'T FAULT THEM

Everything about this purchase was perfect. From visiting the showroom in Bristol to confirm our selection - to the wonderful delivery guys that took such care and were so helpful offering great advice.
The table, (Chester, in walnut with sage cloth) is an absolute delight to play on, and makes an equally beautiful dining table.
So glad we took the plunge and treated ourselves.

26 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Signature Huntsman pool dining table

I ordered a Signature Huntsman (oak and walnut) 7ft pool table with a superfine grey cloth. Delivered within 3 weeks as estimated. The delivery guys were brilliant as well - arrived when they said, quick and efficient setup and lots of helpful advice.

Table plays brilliantly. Cloth is superb. Cushions respond perfectly. And the table looks lovely when not being used.

The overall experience makes the investment worthwhile and am sure we will enjoy for years!

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding.

From my first visit to the showroom to delivery day, I can honestly say my experience with this company has been outstanding.Jake has kept me informed throughout the process and is a credit to Home Leisure Direct. My Pinball machine was delivered today by Chris and James and installed so fast, I was playing it within minutes. Brilliant service and I am in awe of my awesome Pinball machine. These guys are outstanding.

18 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great showroom visit and Callum was…

Great showroom visit and Callum was very accommodating with all our questions and helped with the final selection of pool table

5 de julho de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Thank you so much for your kind words! We’re delighted you enjoyed your showroom visit and that Callum was able to help with all your questions. We hope you’ll enjoy your new pool table for many years to come, and we’re always here if you need any further assistance.

Classificada 5 em 5 estrelas

Beautiful Pinball Machines

Callum at Home leisure direct was so helpful and found me two pinball machines in beautiful condition that I had almost given up trying to find. The process from start to finish was made so easy and I highly recommend using them.

11 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quality table

Ordered and delivered in exactly 4 weeks, table is very well made and plays superbly, table fitters were spot on, everything went really smoothly with no problems

11 de agosto de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Thank you so much for your kind words! We’re delighted to hear your table arrived on time, plays superbly, and that our fitters did a great job. It’s fantastic to know everything went so smoothly from order to installation.

Wishing you many years of enjoyment on your new table!

Classificada 2 em 5 estrelas

Poor communication

Ordered a signature pool table plus various accessories and upgraded cloth. From placing the order the communication wasn’t great and generally takes a week for a reply to an email which then doesn’t resolve the issue just blames their stock levels, their computer system or other suppliers. Still awaiting cues from an order placed early June when they took full payment. The delivery went well and was very good. (Hopefully the other bits will all be resolved soon) 🤞

8 de agosto de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Thank you for taking the time to share your feedback. We’re really pleased to hear that the delivery of your Signature Pool Table went smoothly, but we’re very sorry that our communication and delays with your accessories haven’t met the standard we aim for.

We completely understand how frustrating it is to be waiting so long for your cues and upgraded cloth, especially after payment has been made. Unfortunately, some items have been affected by ongoing stock and supplier delays, but that’s no excuse for slow or unhelpful communication from our side — we’ll be reviewing this to make sure you receive faster, clearer updates going forward.

Classificada 5 em 5 estrelas

Pool coaching session with Ben Flack

I have just finished a 1 day pool coaching session with Ben Flack.

What an amazing experience from start to finish.

Anyone looking to take their game to the next level, speak to HLD and get yourself booked in, you won't regret it.

Many thanks to Ben for his advice, tips and patience throughout the whole day.

3 de agosto de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

We’re so pleased to hear you had such a great day with Ben! He’s a fantastic coach and it’s wonderful to know his advice, tips, and patience helped make the session such a positive experience.

Thank you for recommending us — we hope the skills you picked up help take your game to the next level, and we look forward to welcoming you back in the future.

Classificada 5 em 5 estrelas

Home pool table

Really pleased with my purchase, good quality table and expertly installed. Thanks to Sam for smooth ordering process.

1 de agosto de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Thank you for your kind feedback! We’re delighted you’re pleased with your new table and the quality of the installation. We’ll be sure to pass on your thanks to Sam — he’ll be chuffed to know he helped make the ordering process smooth for you.

Enjoy your new table!

Classificada 5 em 5 estrelas

A lot of machines, and still great service!

Have purchased several pinball machines from this company. Currently at 9 machines in total. Great service and fantastic machines.

4 de agosto de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Wow — nine pinball machines! We’re thrilled to have been part of building such an impressive collection. Thank you for your continued trust in us and for your kind words about our service.

We hope all your machines keep delivering endless fun, and we look forward to helping you add number ten when the time comes!

Classificada 5 em 5 estrelas

We dealt with Ben when ordering our…

We dealt with Ben when ordering our kit. Honestly couldn’t meet a nicer guy and of the million questions we asked him, he answered 99% of them on the spot. Any he couldn’t answer were followed up by him within 24h. Honestly, couldn’t be better.

1 de julho de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Thank you for your lovely feedback! We’re so pleased to hear Ben looked after you so well and kept you fully informed throughout the process. We’ll make sure he sees your comments — it’ll mean a lot to him.

Wishing you loads of enjoyment with your new kit, and we look forward to helping again in the future.

Classificada 5 em 5 estrelas

Faultless Service

Ben, Josh and the entire team have been an absolute joy to deal with from start to finish. A very long 6 months + in the making, they’ve stuck with us throughout, always there to offer a pointer, insight or useful trade contact to help us bring a brand new venue to life. We genuinely couldn’t have done it without the support from everybody at HLD.

28 de julho de 2025
Opinião espontânea
logótipo da Home Leisure Direct

Resposta da Home Leisure Direct

Thank you for such wonderful feedback. We’re delighted to have been part of your journey in bringing your new venue to life. Ben, Josh, and the whole team will be thrilled to know their support, advice, and contacts made a difference along the way.

It’s been a pleasure working with you over these past months, and we can’t wait to see your venue thriving.

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