My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy check in. Friendly staff. Clean rooms. The location is right across the street from the American Airlines Center. I wasn't attending anything there but now I know where to stay when I do!... Ver mais
A empresa respondeu
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
I informed representative my price range as "lower end". Stated I was visiting a friend in Norridge. Asked if he had other recommendation since Loew Ohare had 0 availability. He referred me to "sister... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contacto
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos da América
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bom
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I greatly appreciated the assistance I…
I greatly appreciated the assistance I was given by Mark. Very pleasant gentlemen. A relative recommended your hotel so we are looking forward to coming. Thank you.
16 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Clean and warm welcoming entering the…
Clean and warm welcoming entering the facility. Towel set for 2 peoples instead of 4. I stayed 2 days had to go and buy towels. Spider webs in corners overall room fresh but air conditioning system made to much humming noise. UNACCEPTABLE with issues. I recommend the place just handle the issues.
3 de setembro de 2026
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Sh had a soothing and professional …
Sh had a soothing and professional demeanor. She patient with this customer in clarifying my arrangements.
15 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
10 out of 10 help
15 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He went way out of his word to find a…
He went way out of his word to find a room next to Jimmy star house
15 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was hard for me to find a room
It was hard for me to find a room. I called you and my problem was solved. Thanks
10 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very well helpful walked me through the…
Very well helpful walked me through the steps on getting everything ready for our stay he was tremendously a big help and I thank him for that.
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Thank you
Thank you, Alvin. You delivered a smooth and seamless reservation experience from start to finish. You built rapport naturally early in the conversation, helping create a welcoming and engaging customer experience. Your call flow was organized and confident, making the booking process easy to follow while maintaining a professional and conversational tone throughout. Great work creating an efficient and positive reservation experience. Kudos to you
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Kathleen was very helpful and sweet
Kathleen was very helpful and sweet. I wish that I could deal with her every time.
2 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Exceptional service and her willingness…
Exceptional service and her willingness to help was outstanding.
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I asked him to book a reservation that…
I asked him to book a reservation that was a refundable reservation not to do an add on refund plan where I can only refund if I’m sick or family is sick and not for personal reasons. I now cannot cancel the reservation and I’m stuck
10 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Efficient and professional.
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I needed to change a hotel reservation…
I needed to change a hotel reservation and was well taken care of. Well explained and very accommodating.
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The person was very helpful.
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I called so many time at reservation…
I called so many time at reservation line try to book a room. Seems hotel and reservation have lack of communication.
13 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
We’d love to help! Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
The booking agent was very…
The booking agent was very knowledgeable and patient and polite!
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Tracey was a stellar customer service…
Tracey was a stellar customer service rep, and she was very efficient with helping me!
14 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Quick and stressless
The consultant was very kind and quick to help in a rather stressful situation. She found us a hotel and had us booked in minutes. She was superb. Thank you!
13 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was just Excellent service friendly…
He was just Excellent service friendly and so nicely helpful
13 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jose was very friendly and…
Jose was very friendly and accommodating. Thank you!
13 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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