The operative was very pleasant and prompt when he said he would phone back. He explained everything very well. The insurance quote was actually the cheapest and the extra policy coverage was good too... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I l... Ver mais
A empresa respondeu
The policy Hughes found me was the most comprehensive & reasonably priced I could find. I used a cashback site which directed me to Hughes website where I had to provide additional information. My onl... Ver mais
A empresa respondeu
I got a great adviser, he fully explained the process and all the different options. The price was fantastic. I received my paperwork the next day. I would highly recommend Hughes Insurance.
A empresa respondeu
Informações sobre a empresa
- Companhia de seguros de automóveis
- também em
- Companhia de seguros comerciais
- Companhia de seguros de habitação
- Companhia de seguros de senhorio
- Companhia de seguros empresariais
- Corrector de seguros
Escrito pela empresa
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Informações de contacto
Jubilee Road 4, BT23 4WN, Newtownards, Reino Unido
- www.hughesinsurance.co.uk
4,8
Excelente
812 opiniões
Pede aos clientes que escrevam opiniões
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After initial quote valid for 15 days…
After initial quote valid for 15 days was told details had changed and new quote was over £200 more, That’s the second time that happened to me with Hughes.
Checked online a day later. Guess what. Hughes’s quote was the same as the original first quote.
Very angry with a local company who praise themselves on their customer support.
10 de outubro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive a significantly higher quotation after being advised your original quote was no longer available, only to then find a similar price online shortly afterwards.
We appreciate how this situation could lead to confusion and disappointment, particularly when you're expecting a consistent and transparent quoting process. Customer service is extremely important to us, and we're sorry that on this occasion we did not meet your expectations.
We'd welcome the opportunity to review what happened and look into the differences between the quotations you received. Please contact our customer service team with your policy or quote details so we can investigate this further.
Thank you for bringing this to our attention.
Kind regards,
Chris @ Hughes Insurance Services
Acceptable quote and good staff.
Hughes offered an acceptable quote along with helpful and professional advisors. Mandy
8 de outubro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to write a review.
It is brilliant to hear that you were pleased with the pricing options provided and that our team supported you with expert, courteous guidance.
Should you ever need anything else, please feel free to reach out to us.
Kind regards, Kirsty @ Hughes Insurance
One star – Stop bombarding your customers!
The buying process itself was absolutely fine, but the avalanche of follow-up emails afterwards has been intrusive, excessive and thoroughly irritating.
I bought car insurance, not a subscription to an endless stream of emails. The constant follow-ups are bad enough, but then come the emails begging me to leave a review.
Well, you asked, so here it is: ONE STAR.
Your relentless emails have turned an otherwise perfectly acceptable buying experience into an irritating one. Give your customers some breathing room instead of bombarding their inboxes and wasting their time.
Less pestering, fewer emails and a lot more respect for your customers’ time would be a good place to start.
2 de outubro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to leave a review. We're pleased to hear that the insurance purchase process itself went smoothly, but we're sorry to learn that the follow-up communications left you feeling frustrated.
We understand that receiving multiple emails after purchasing a policy can feel excessive, particularly when you're simply looking to complete your insurance arrangements and move on. While some of our emails contain important policy information and service updates, we appreciate that the frequency of these communications did not meet your expectations.
Your feedback regarding both our follow-up emails and review requests has been noted, and we're sorry that this detracted from what was otherwise a positive purchasing experience. We appreciate you sharing your thoughts and will take your comments on board as we continually review how we communicate with our customers.
Kind regards
Chelsea @ Hughes Insurance
Resposta da Hughes Insurance
Thank you for letting us know how your conversation went.
It is wonderful to hear that you felt an instant connection with our representative and had such a positive experience speaking with them.
If you require any additional support moving forward, please do not hesitate to get in touch.
Kind regards,
Laura @ Hughes Insurance
The girl who took my quote was very…
The girl who took my quote was very friendly and understood that I was used to arranging my car insurance online totally. Got it a little cheaper so happy overall. 5 stars the girl was great 👍
7 de outubro de 2026
Resposta da Hughes Insurance
Thank you for leaving us a 5-star review and sharing your feedback.
It is brilliant to know our team member was so supportive and helped you transition seamlessly from managing your cover online to getting your car sorted over the phone, all while saving you a bit of money.
If you ever need a hand with anything down the road, please feel free to contact us.
Kind regards,
Laura @ Hughes Insurance
The person who took my call
The person who took my call - Michelle- was very helpful and personable
6 de outubro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to leave us a review.
It is lovely to hear that Michelle was so supportive and friendly while assisting you over the phone.
Please get in touch if you require any further assistance from us.
Kind regards, Tahara @ Hughes Insurance
Finding information about car insurance prior to renewal date.
Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I look forward to this new relationship. The price was competitive and staff with whom I dealt were helpful in every way.
29 de setembro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to share your feedback with us.
It is wonderful to hear that exploring your coverage options before renewal was so straightforward, and that our competitive pricing along with our supportive staff helped make your decision an easy one.
We are delighted to welcome you to us and look forward to looking after you throughout the coming year.
Kind regards, Tahara @ Hughes Insurance
Resposta da Hughes Insurance
Thank you for taking the time to leave us a review.
It is brilliant to hear that our colleague looked after you so well and gave you the support you needed during your call.
If there is anything else we can ever assist you with, please feel free to get back in touch.
Kind regards, Kirsty @ Hughes Insurance
All staff I dealt with were very…
All staff I dealt with were very helpful.
Sharon in the end got cover required in a timely and friendly manner.
Thank you
2 de outubro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to leave a review. We are delighted to hear that everyone you spoke with provided such great support, and we are especially pleased that Sharon looked after you so brilliantly at the end. It is wonderful to know that she secured the exact level of cover you needed with a warm and fast service. We truly appreciate your kind words.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Hughes Insurance
Talking to someone I could understand
Talking to someone I could understand. And the price was ok. And I did pay a bit more but at least I understood the policy. Thank you for keeping it local.
3 de outubro de 2026
Resposta da Hughes Insurance
Thank you for sharing your experience with us.
It is wonderful to hear that our team member explained everything so clearly, and we appreciate your feedback regarding the cost and the reassurance that comes with having straightforward, accessible support close to home.
If you ever need any assistance from us in the future, please feel free to reach out.
Kind regards, Kirsty @ Hughes Insurance
Staff were very helpful and price wise…
Staff were very helpful and price wise good 👍
26 de setembro de 2026
Resposta da Hughes Insurance
Thank you for leaving us a review.
It is lovely to hear that you found our team so supportive and that you were pleased with the cost of your policy.
Please get in touch if there is anything else we can assist you with.
Kind regards, Kirsty @ Hughes Insurance
Salesman listed my motorbike theft in…
Salesman listed my motorbike theft in 2019 as contributing factor in higher than comparison website quote.
It clearly stated 'claims made within the past 5 years. '
Unprofessional, scandalous sales. Had another bad deal with them 15 years ago. Haven't changed.
18 de setembro de 2026
Opinião espontânea
Resposta da Hughes Insurance
Thank you for leaving your review and sharing your experience.
I understand how frustrating it is to see a price difference when you're expecting a quote to match what you saw online, especially when it comes to how previous claim history is recorded.
As we don't have access to your account details here, could you please respond to our Trustpilot request for your policy details? Once we have those, a member of our team will be able to look into this for you and get in touch directly.
I hope we can get this resolved for you soon.
Kind regards, Kirsty @ Hughes Insurance
Resposta da Hughes Insurance
Thank you for leaving us a review.
We are delighted that our team was able to process everything so swiftly for you today.
If you ever require any more help, please don't hesitate to reach back out.
Kind regards, Leanne @ Hughes Insurance
Staff member was very helpful and…
Staff member was very helpful and explained the policy and on how the change to my situation had an effect on the price.
24 de setembro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to share your feedback with us.
It is brilliant to hear that our advisor was so supportive and clearly broke down how your update impacted your overall cost.
If you need a hand with anything else, please feel free to reach back out.
Kind regards, Leanne @ Hughes Insurance
Hughes Insurance.
Excellent customer service. Contacted the vendor by phone and got an even better car renewal deal than was quoted on the comparison site. Extremely happy with the service. Thank you.
17 de junho de 2026
Resposta da Hughes Insurance
Thank you for letting us know how your recent experience went.
It is brilliant to hear that speaking with us directly helped you secure a far better price for your car policy than the initial online quote.
If there is anything else we can do for you moving forward, please do get in touch.
Kind regards, Kirsty @ Hughes Insurance
Very helpful and polite service.
22 de setembro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to leave us a review.
It is wonderful to know that our advisor was so accommodating and courteous during your conversation.
Please feel free to get in touch if you ever require any further support.
Kind regards,
Vicky @ Hughes Insurance
A competitive insurance price for my…
A competitive insurance price for my mother’s car insurance. Easy to get through and talk to. Clear communication and dealt with swiftly, efficiently and courteously. Wayne was very patient, friendly and very helpful.
1 de outubro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to write a review.
We are so glad we could secure a great-value rate for your mother's vehicle and that getting in touch was so straightforward. It is wonderful to know Wayne looked after you both so thoughtfully, keeping things clear, efficient, and welcoming throughout.
Please reach out if we can assist you with anything else in the future.
Kind regards, Rachel @ Hughes Insurance
Staff member who dealt with me was…
Staff member who dealt with me was excellent throughout
30 de setembro de 2026
Resposta da Hughes Insurance
Thank you for taking the time to share your feedback with us.
It is wonderful to hear that our team member provided such a fantastic level of support from start to finish.
If there is anything else we can do to support you in the future, please feel free to reach back out to us.
Kind regards, Rachel @ Hughes Insurance
Resposta da Hughes Insurance
Thank you for sharing your feedback with us.
It is brilliant to hear that speaking directly with a knowledgeable team member gave you clarity on your cover, and that your chosen plan fits your exact requirements.
If there is anything else you need assistance with, please reach out anytime.
Kind regards, Rachel @ Hughes Insurance
It was so good to talk to a human…
It was so good to talk to a human being. She was knowledgeable and took time to talk through the policy with me. The policy itself provides all the benefits I want. It was so good to deal with a human fronted local service.
23 de setembro de 2026
Resposta da Hughes Insurance
Thank you for sharing your experience with us.
It is wonderful to hear that your recent interaction felt personal and that our colleague was able to thoroughly explain the coverage options, leaving you confident that all your requirements are catered for. Having that clear, direct connection makes all the difference.
Should you need anything else going forward, we are always happy to assist.
Kind regards, Rachel @ Hughes Insurance
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