We recently started offering 0% finance to our kitchen customers, as for religious reasons we could not offer interest-based finance. Steve helped us get everything set up through Ideal4Finance, and t... Ver mais
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I had to go through this company to partially fund replacement doors and windows. They contacted me before the job was even finished to asked if I was happy that the work was done. Shortly afte... Ver mais
A empresa respondeu
Friendly staff in store, was able to ask questions and take our time looking around without being pestered. easy to apply on line for product which we order and 3 seater and 2 seater sofa set. Co... Ver mais
We have just signed up with ideal4finance and already completed a sale on finance within the first week. Stephen Fairhust came out to our office to discuss the benefits and left us making the simple c... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We recognise that sometimes customers need help in spreading the cost of purchases. This can be done by breaking the cost down into smaller, equal monthly installments. Spread the cost of any purchase over a period of time, making it possible for you to finance the important things in life.
Informações de contacto
4,5
Excelente
753 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service…
Very simple to setup and get accepted for a zero % loan for my loft boarding and hatch.
3 de outubro de 2024
Resposta da Ideal4Finance
Thank you, Simon, we are so glad we were able to help you 😊
The staff r very helpful went above and…
The staff r very helpful went above and beyond zara was amazing and happy to help and sort my problem out
1 de outubro de 2024
Resposta da Ideal4Finance
Hi Amy, thank you for your review. We are delighted you had such a good experience with us and that we were able to help you. We will pass on your comments to Xara 😊
Resposta da Ideal4Finance
Thank you for your review. We are glad we could help 😊
Very friendly and helpful
27 de setembro de 2024
Resposta da Ideal4Finance
Thank you, Sarah, for such lovely feedback 😊
Great customer service and care
Great customer service and care. Very easy to set up and complete
23 de setembro de 2024
Resposta da Ideal4Finance
Thank you Ben, for leaving such a positive review. We're so pleased that everything went well for you.
Resposta da Ideal4Finance
That's good to hear, Neil, thank you so much.
Smooth process
Needed finance to have our conservatory roof insulated so used the 12 months interest free option. The whole process was really easy. Had a satisfaction survey phone call from a lovely lady who was professional and friendly.
20 de setembro de 2024
Resposta da Ideal4Finance
Thank you so much for leaving such a positive review, Janice, it's much appreciated.
Resposta da Ideal4Finance
Thank you for your review Emma, it's always good to hear from a happy customer 😊
Resposta da Ideal4Finance
Thanks Emelye, that's good to hear 😊
Application process was a bit clunky…
Application process was a bit clunky and had to be followed by a call but the people I have spoken to cannot be faulted and offer an excellent service
13 de agosto de 2024
Resposta da Ideal4Finance
Thanks for your review, we're glad we could help.
Customer service is fantastic
Customer service is fantastic. Every member of staff I spoke to when I rang up were super friendly, very helpful and always went above and beyond to answer all my questions.
24 de julho de 2024
Resposta da Ideal4Finance
That's so good to hear, thank you for sharing. We're glad we could help 😊
Staff have been good at helping sort…
Staff have been good at helping sort queries.
23 de julho de 2024
Resposta da Ideal4Finance
Thank you, we are glad we could help.
Where to start?? Never answer after they got your money!
Where to start? That’s the thing. Don’t bother with this company.
Update: Tried contacting these lot again! Multiple times and still no answer!! Do any you work or answer. Constantly badger you at the start to get your monie!! and then read what sounds like a robotic script multiple times. Then when you have a prob, they don’t pick up the phone. No help whatsoever.
10 de julho de 2024
Opinião espontânea
Resposta da Ideal4Finance
Dear JA Jeffries, we were surprised to receive this update as the review was posted last week under a different name. We are very sorry that you were unable to contact us as we try to answer all calls promptly. We tried several times last week to contact the original reviewer by telephone and subsequently by email. We have been trying to contact him for over two years as we have still not been sent all the documents required to set up his facility. We would like to discuss the issues you have, but receive no answer on either of the numbers we have for this account. Perhaps you could email us at cs@ideal4finance.com and provide an alternative number where we can contact you.
Shocking customer service
I’ve used these guys for years, to provide finance to my students for training courses. Today I received an email to state they are terminating my contract with zero explanation. I responded to ask why, and they said my contract ended earlier this month and I should contact the sales team if I want to discuss renewing. This is the first time I’ve heard from them, they never contacted me to ask if I’d like to renew, before completely terminating my contract. This has left me in a difficult position and a loss of business & income. Terribly managed and shocking customer service.
20 de junho de 2024
Opinião espontânea
Resposta da Ideal4Finance
Dear Danni. We have acknowledged that we sent you an email in error, for which we have apologised. Our customer service manager has already contacted you outlining how we would like to rectify this situation and is awaiting your response. We are hoping we can resolve this issue as quickly as possible, as we would like to keep working with you. Customer service is extremely important to us, so thank you for your feedback which will help us to improve our processes.
I had Stephen Fairhurst come to visit…
I had Stephen Fairhurst come to visit me today as i have been very unsure about offering finance to my customers .
He explained how it works and how simple it would be for my clients to use i decided to jump on board with Ideal4finance so i can offer my clients this option.
I would like to thank Stephen for his patience and explaining how it works in Plumbing terms .
Looking forward to working with you guys.
Paul Brett Plumbing
13 de junho de 2024
Opinião espontânea
Mandy has been amazing
Mandy has been amazing. I reached out with an inquiry and immediately received a call, all the information, proposed terms and all that goes with it. It has been an absolute delight.
6 de junho de 2024
Opinião espontânea
Resposta da Ideal4Finance
Thank you for your feedback, Francesco, that's good to hear 😊
Not the best start
Tried contacting this company to understand how it could benefit my clients by offering them finance solutions. The first time I left my details to be told someone would call me back, a week later I called again to be told I would be put through to Neil the business development manager, after being transferred it simply rang and rang. To his credit Neil did call me back to discuss the options but all in all not a good start.
4 de junho de 2024
Opinião espontânea
Resposta da Ideal4Finance
We are very sorry about this Glen. We certainly make every effort to call people back and to pick up our phones promptly, and we’re sorry that on this occasion we were unsuccessful. We know you are now in communication with Neil who will do his best to provide what you need. Apologies once again and thank you for your feedback.
Quick & easy
Quick to do, very helpful and attentive.
Would use them again if finance was required.
16 de maio de 2024
Resposta da Ideal4Finance
Thank you for your positive review, Lesley. We are glad we could help.
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