Very friendly helpful lady.able to assist us in our booking then forwarded us to another department whom she thought could answer a question we had about another Iglu cruise we had booked. Many pass... Ver mais
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Leia as opiniões dos outros
I cannot recommend Iglu Cruise enough — especially James and Grace. We had quite a few changes, lots of questions, and even a last-minute wait on holiday approval, and they were both so understanding... Ver mais
We are both Senior citizens. In the past we were customers of Iglo We were given an holiday for our consideration We approved it and rang to accept being told the agent was not available b... Ver mais
Dan Brown who was our sales representative from IGLU cruises was first class from start to finish. He explained all the various options available to us and gave us a number of different schedules and... Ver mais
Informações sobre a empresa
Sobre Iglu Cruise
Escrito pela empresa
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Price match guarantee
The best value in cruising. If you find a better price, we’ll match it.
Make sure it is for the same cruise line, ship, sailing date, cabin type and grade, airline and flight routing (if applicable). A written quotation or screenshot of the offer must be submitted before booking. Full T&Cs can be found at https://www.iglucruise.com/price-match
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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There is always a good deal to be found…
There is always a good deal to be found with Iglu and their website is very easy to use with all the filters available.
However, once a cruise has been booked, trying to speak to someone to clarify/confirm/amend anything is extremely frustrating.
I have been using Iglu to book two cruises a year for at least 10 years and have never dealt with the same person twice.
Always best prices.
Easy online booking
Easy online booking. I have used this company before. Never had any problems. Value for money travel. Regular updates on your holiday.
Easy to navigate around the website and…
Easy to navigate around the website and booking process simple
I cannot recommend Iglu Cruise enough
I cannot recommend Iglu Cruise enough — especially James and Grace. We had quite a few changes, lots of questions, and even a last-minute wait on holiday approval, and they were both so understanding and patient every single step of the way. Nothing was too much trouble, they checked everything thoroughly, and kept us fully updated. We've now booked and feel really confident and well looked after. 10/10 service — we'll definitely be back! Thank you both so much 😊
Booking process is straight forward and…
Booking process is straight forward and you can save quotes until you're ready when I've spoken to staff they're very helpful.
The overall service was good
The overall service was good, especially to be able to discuss the issues with a real human-being was very helpful as opposed to other cruise holiday agents who strictly operate over the Internet which is not very effective and may discourage some potential cutomers from booking on-line without being abke to soeak to an agent directly. Thus us one aspect of Iglu Cruise that nade me chose the Iglu Cruise for my booking.
However, the proverbial " we will give you a call" or agent confirming that the potential customer could call again the next day wasn't always possible.
Thank you.
Dr. Hasabmn Ekerol
Katie Pound was very helpful and caring…
Katie Pound was very helpful and caring towards our needs
This is the second cruise booked…
This is the second cruise booked through iglu they are very helpful and informative, many thanks again.
Good service
Dan at Iglu was very helpful in providing the information requested and advising us on matters relating to our cruise. This made the booking process very easy.
Helpful advice and tips from consultants
Helpful advice and tips from consultants
A great service as always
The agent Ian was superb
The agent Ian was very helpful, telling me exactly all the details of the Cruise and answer my questions very clear, listening my request and giving me all options available for my trip
Great service from Ian good knowledge…
Great service from Ian good knowledge and very professional
Claire could not have been more helpful…
Claire could not have been more helpful and took time to look into all our options even with our extra requirements. Thank you.
Simple on the computer
Simple on the computer
No waiting on the phone for half hour
Lisa was brilliant
Lisa was brilliant, full of information, very polite & contacted me when she said she would. Thank you Lisa, a quick & easy process.
Very helpful and friendly contact
Very helpful and friendly contact. All handled smoothly with clearly stated details.
William made the booking of the cruise…
William made the booking of the cruise seamless very helpful so making the booking so easy
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