ilmspire Opiniões 

23
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I am not happy with the service as it does not support the learning needs of kids with autism. They immediately cancelled without notification, and the only explanation was that they wanted to p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My 10 year old son who is year 6 pupil looks forward to ilmspire sessions, especially the Islamic studies. He also enjoys the maths and English. His teacher is professional and teaches in a fun and pr... Ver mais

Classificada 3 em 5 estrelas

The only improvement i would like to suggest is if the science tuition lesson topics can be more linked rather than doing a different random topic every lesson.

Classificada 4 em 5 estrelas

We just wanted to thank you and your crew . My son had an awesome experience. Tutors were professionals , well prepared and used their time productively and efficiently . You always kept us in loop w... Ver mais

Informações sobre a empresa

  1. Instituição educacional
  2. Centro Educacional

Escrito pela empresa

Providing the best in academic support at staggeringly low prices. We help children from Y3-Y11 in English, Maths and Science. Call us today on 07562411119 to book your child's first lesson with us!


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

23 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(23)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not happy with the service as not…

I am not happy with the service as it does not support the learning needs of kids with autism. They immediately cancelled without notification, and the only explanation was that they wanted to please their tutors to get money rather than helping and supporting learning-difficulty kids. I would not recommend it if your child has autism.

The response you sent still doesn't justify the reasons from your end for stopping my son from having further tuitions with you. Highlighting that he is only doing two lessons and not doing others; although I did inform you about his needs and issues, it still doesn't make sense. He only joined for about 2 weeks with your tuition for the 1:1 program, and your team assured me that they have a good understanding of people who will meet his learning needs. Unfortunately, this hasn't happened. Yesterday, you tried to charge me extra fees, which I asked what it was for when you sent me the message that I was due to pay the outstanding. There was no explanation. I am glad that on time I cancelled my direct debit with you. Normally, other tuitions, including the other Muslim private tuition, don't ask for direct debit and say to pay the amount after the lesson is completed.

This is something I want everyone who reads this message to be aware of and be very careful who you choose for having your child to have tuition with.

Ilmspire does need improvement when it comes to kids with special needs, and they need to see how other tuitions are doing better in that area.

8 de abril de 2025
Opinião espontânea
logótipo da ilmspire

Resposta da ilmspire

Dear Farha Ghafoor,

Thank you for taking the time to share your feedback. We understand that finding the right learning environment for your child is incredibly important, and we appreciate your perspective. We would like to take this opportunity to clarify some points that may not have been evident from your review:

- Adjusted Lesson Duration: In recognition of your child’s different learning style, we proactively modified our usual 45-minute lesson structure to a 30-minute format to better support their educational experience. This adjustment was made with the intention of providing an environment that aligns with the unique needs of your child.

- Attendance and Scheduling: Our records show that, out of the eight lessons booked, your child attended only two sessions. Our tutor payment policy is designed to ensure that our educators are compensated for their time regardless of attendance. Additionally, we noted that on one occasion a lesson was cancelled on your part with only 20 minutes' notice, which limits our ability to adjust our schedule accordingly.

- Commitment to Quality: Our primary commitment is to support every child’s learning journey. We continuously review our processes and policies to ensure that we are meeting the expectations of all families, while also balancing the logistical requirements of our tutoring team.

We regret that your experience did not meet your expectations. Our intent is always to provide a supportive and effective learning environment. If you would like to discuss your experience further or explore other ways we might better accommodate your child’s unique learning style, please feel free to contact our support team directly.

Thank you once again for your feedback, as it helps us strive towards better service for all our students and families.

Sincerely,
Sameer
ilmspire Support Team

Classificada 5 em 5 estrelas

My child enjoys his sessions

Hassan enjoys his sessions. Mainly he enjoys the spelling test. He has special needs which makes him not wanting todo alot of writing and feels hes struggling. The teacher is very helpful and supportive to help him enjoy his session.

7 de dezembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

good interaction

good interaction, class is productive, I think slides could be put up before session starts to avoid time waste.

28 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant tutor service

My 10 year old son who is year 6 pupil looks forward to ilmspire sessions, especially the Islamic studies. He also enjoys the maths and English. His teacher is professional and teaches in a fun and professional way. Ray’yan does not get distracted and loves all his lessons. He’s focused on each lesson. I have seen improvement in his school work and he seems more confidence to speak up in school too. He’s not shy to ask questions and is involved in discussions equally. Full stars from me

28 de novembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Great online lessons

My son finds the topics covered enjoyable and looks forward to his weekly lesson.
On the odd occasion there are some technical issues that slows the delivery of the lesson but generally great teacher and interesting course content.

26 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars!

My son's tutors are great. Their presentation and explanation is very accessible. They continue to provide support and encouragement.

Will be enrolling my daughter too.!

20 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic, highly recommend!

The lessons are great and very interactive. The tutor is wonderful, and she makes the lessons really fun for the kids. She ensures that each child in the lesson is engaged and that they all understand the material being taught. My son loves it! It's the highlight of his week. I would highly recommend ilmspire!

6 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great for Home Educators

Our daughter has been having tuition for about a year now; as a home educating family, it was paramount that the provision we chose for her aligned with our approach to education and I feel ilmspire have far surpassed this. The online lessons are well structured and held at a range of times to suit individual preference. Both the teachers my daughter has had were friendly and approachable in their demeanour, and thorough in their teaching; I like that concepts are revisited frequently for reinforcement. Communication from the organisation regarding anything from upcoming lessons to rare time changes due to holidays is clear and concise. Ilmspire has become a vital tool in our home education and I would strongly recommend to anyone considering tuition for their child.

23 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Great service excellent tutors my daughter has achieved great results at school, she enjoys this tuition from the comfort of her home. Ilmspire keep up the hard work.

20 de julho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Thank you

We just wanted to thank you and your crew . My son had an awesome experience. Tutors were professionals , well prepared and used their time productively and efficiently . You always kept us in loop with your reminders whether text msgs or an email. Wishing you all the best !

18 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome

My Kids have been at ilmspire for over a year now. I was reluctant with online sessions to start with, but it’s been an awesome experience so far. Lesson reminders via text etc so I don’t forget about my kids sessions.

13 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent, affordable, result driven

Affordable and really good tutors. Really like the communication with tutors, admins and all involved. Parents kept well informed of process and progression is apparent.

11 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great tuition

Great experience for my 16 year old sister for Maths and Biology! The tutors were very informative, motivating and helpful. Very affordable prices and small classes.

9 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Services

Cousin attended sessions and found them amazing for her GCSEs! Prices were super affordable 👍🏽👍🏽

9 de julho de 2022
Opinião espontânea

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