InsideJapan Tours Opiniões 

1472
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Inside Japan delivered an amazing plan for us. It perfectly matched our hopes for the trip, every detail was thought of and the pack delivered was very detailed and allowed us to make the most of ou... Ver mais

Classificada 5 em 5 estrelas

I had used Inside Japan for a previous trip in 2018 and I knew they would be my go to when I wanted to plana solo celebration trip. Stephanie was amazing from the start, helping me taylor one of their... Ver mais

Classificada 4 em 5 estrelas

Having someone to talk our itinerary through, provide suggestions, and then do the logistics of reserving hotels and buying train tickets made this trip so much easier! Our agent/planner was friendly... Ver mais

Classificada 5 em 5 estrelas

Four of us enjoyed a fabulous custom-made 2-1/2 week private trip to Japan, that was designed by Amy Tadehara at Inside Japan. Guides were terrific and the itinerary was spot on. Highly recommended. N... Ver mais

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Sobre InsideJapan Tours

Escrito pela empresa

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,8

Todas as opiniões

(1472)

505 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Highly recommended

We spent time in many interesting places. Each day was organised well. The accommodation was great, with many different experiences. Our guide was first class.

1 de maio de 2026
Classificada 5 em 5 estrelas

Our guide was amazing

Our guide was amazing. The small group was why we choose this tour and it worked out well. There was enough time to be on our own but still all inclusive. Our guide took our individual needs into his planning. I feel like we all experienced the flavor of Japan on this tour

9 de junho de 2026
Classificada 5 em 5 estrelas

Exceptional organisation

Our trip was organised exactly the way we wanted. The tour guides we had in different places were excellent. All transport tickets and food tour were organised exceptionally well. The info pack and additional digital information were excellent. We would recommend anyone to use this company especially newcomers to Japan. If we would revisit Japan we would definitely use this company again.

4 de junho de 2026
Classificada 5 em 5 estrelas

They did a great job

They did a great job. Gave us a great experience, enjoyed Ryokan, they arranged for vegetarian food for family, the shibuya vegetarian tour was unique.
We asked for help with a last minute trip to Hiroshima and they responded immediately. The accommodations were great.

1 de junho de 2026
Classificada 2 em 5 estrelas

Hello

Hello

After the bad experience I had with the guide tour man plus the B hotel where
I left my sunglasses at the reception desk unfortunately they did not return them.

Plus I have paid again and again for train and buses it was very disappointed the extra cost after
I have paid you NEARLY £5.000

UNSUBSCRIBE ME!
Please remove my data from records.

I do not wish to receive any of your email I’m not interested or recommend to my friends.

Thank you

13 de maio de 2026
logótipo da InsideJapan Tours

Resposta da InsideJapan Tours

Hello Mariaelena,

Thank you for your feedback. I'm very sorry to hear that aspects of your trip left you disappointed, particularly your experiences with the guide, the lost sunglasses, and the additional travel costs you incurred.

While I understand how frustrating it must be that the hotel was unable to locate the item after it was left behind, we appreciate that this only added to your overall dissatisfaction.

I'm are also sorry that you felt there were unexpected additional transport costs during your trip. We aim to be as clear as possible about what is and is not included within our itineraries, but I recognise how frustrating any unforeseen expenses can feel, especially after making a significant investment in your holiday.

I apologise that your holiday did not meet the standards we aim to provide. Your travel consultant has been in touch directly to address your concerns and arrange for your communication preferences to be updated. I have also noted your request to unsubscribe from our communications and remove your details from our mailing lists.

Kind regards,

Benjamin Guest
Inside Travel Group Team

Classificada 4 em 5 estrelas

Wonderful cultural expwrience

Wonderful, large hotel rooms in great locations.
Very good guides but some were hard to hear (very quiet voices in noisy locales)
The suggested side trips were very good experiences.
What we did not like was our schedule was too full. Less free time than we realized (our fault for not catching that).
One day in particular it would have been better to have a guide with a car…we took so many trains and taxis…exhausting.
The trains were a big inconvenience…lugging our carry on size bags up and down escalators and stairs.
We were told to only take a carry on size suitcase yet we saw many, many people with much bigger bags.
TIGHT connections on some transfers.

1 de junho de 2026
Classificada 5 em 5 estrelas

I have so much praise for Inside…

I have so much praise for Inside Japan’s supportive and professional staff. They tailored my experiences so well, specifically for exploring Japanese culture, its history and its Buddhist temples.
Their 24hr customer service line is a rare feature today. From personal experience there’s nothing like receiving prompt, responsive and friendly care when I sought help or needed to clarify any details of my itinerary.

7 de junho de 2026
Classificada 5 em 5 estrelas

Would highly recommend

Had an absolutely fabulous 40th Anniversary trip to Japan and Singapore with Inside Japan. They put together a comprehensive itinerary, accompanied by a personalised guide booklet. Arrived at the first hotel and were given a package containing all our bus and train tickets plus the portable WiFi and tickets for some pre-booked experiences. They even managed to source us tickets for the much sought after Sumo tournament in Tokyo. Would highly recommend this company to anyone planning a trip to Japan or any of their other destinations.

19 de maio de 2026
Classificada 5 em 5 estrelas

Second time still great

Easy booking process and good follow-up; very clear materials/itinerary. Instructions were very easily to follow, and Jenny was a wealth of information during the booking process. We went with InsideJapan for our second trip to Japan after the positive experience the first time and they did not disappoint.

31 de maio de 2026
Classificada 3 em 5 estrelas

The tour was fun but we needed more…

The tour was fun but we needed more than 1 person to manage our group. He was good but it was too much for 1 person

7 de junho de 2026
logótipo da InsideJapan Tours

Resposta da InsideJapan Tours

Many thanks for sending us your feedback. We are really pleased that you found the tour fun!

We'll also pass on your feedback regarding the tour leader's capacity to the group tour management team for them to follow up with and to see how things can be improved for future.

Many thanks,

Mat Eccles, Senior Sales Team Leader

Classificada 5 em 5 estrelas

Super impressed

Our group of 6 were super- impressed by Inside Japan’s organisation and the suggestions they made to create an itinerary that suited our interests and didn’t just direct us to standard places and experiences. The information provided for each location, and our travel arrangements, was outstanding.

6 de junho de 2026
Classificada 5 em 5 estrelas

Super impressed

Super impressed with our guide Finn’s friendly assistance and ability to engage with our group’s wide age range, interests and needs. He really helped us navigate via walking & trains & boats & buses & cabs etc. He took away any language and logistics worries.

We loved our jam packed days filled with a huge variety of fascinating places, foods, and experiences - both traditional and modern - that were unique and ‘off the beaten path.’ From the Sumo tournament in Tokyo to hiking through a gold mine on Sado Island and so much in between- our family treasured every minute and highly recommends this memorable tour of a lifetime.

Be fit and ready to hike in cities and in nature to see many amazing temples, waterfalls, gardens etc.

Our stateside tour prep contact, Karin, was proactive and super responsive as we planned this adventure and included pre and post extensions.

Thanks to the whole team at Inside Japan for our amazing family trip.

4 de junho de 2026
Classificada 5 em 5 estrelas

Fabulous

This trip was superb. A terrific guide, a nice group of people, and a marvelous diversity of experiences. We were lucky with the weather too.

30 de maio de 2026
Classificada 5 em 5 estrelas

Our adviser took time to understand…

Our adviser took time to understand what we liked and wanted to experience.She managed to arrange everything very efficiently .The whole journey was planned with great detail and precision. Everything went smoothly.Very impressed .We all had such a fantastic holiday.It had such a deep impact on us .The places we saw and the culture was amazing .Would book with them again.

5 de junho de 2026
Classificada 5 em 5 estrelas

Travels to Japan

The whole process starts with a teams meeting and finding out what you want out of your trip, i.e. your budget, your likes/dislikes, your interests, your expectations of group tours, size of tour, your food preferences, your ability of travel and whether you want a lot to do, relaxing or something in the middle. They really do listen and try and fine tune a trip to your liking and expectations. For me, they nailed it and felt they even exceeded my expectations. The booked everything from restaurants, to pickups, transfers and train tickets. They always gave recommendations when asked and gave multiple options.

29 de maio de 2026

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