Inspired Luxury Escapes Opiniões 

879
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Professional, personable, patient. Iantha went above and beyond to help us find the holiday we had in mind and was beyond patient when there was an issue on our side with authorising payment. She tune... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The agent I spoke to was excellent,one of the best booking processes I have gone through, very clear and explained everything I would be getting.

A empresa respondeu

Classificada 5 em 5 estrelas

Kayleigh was amazing once again this year in anticipating our needs and preferences as a family and helping us to book the most amazing all inclusive holiday in Turkey this year. We cannot wait ! Than... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Used this company again to book our holiday. We are not the easiest to find a holiday for and have a lot of very specific requirements. Olivia was amazing and no matter how many times I messaged bac... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens
  2. Agência de cruzeiros
  3. Operador turístico
  4. Agregador de viagens

Sobre Inspired Luxury Escapes

Escrito pela empresa

Inspired Luxury Escapes is a leading UK-based provider of luxury holidays. We partner with the finest hotels in the most sought-after destinations worldwide, ensuring unforgettable holidays for our customers.

We offer a bespoke, unhurried service, designed to give you the best holiday possible with all the added extras you need to make your time away extra-special. Whether you are looking for a once-in-a-lifetime holiday or a honeymoon like no other, your luxury escape is in good hands.

“From the moment I called, my experience with this company was exceptional!” (Julie, Jan 2023)

"Couldn't ask for better customer service. Now looking forward to the holiday of a life time." (Ian, Sep 2022)

“What a great booking experience I have had. Professional, friendly and thorough with absolutely no feeling of being rushed or pressured.” (Samantha, Feb 2022)

We appreciate your continuing support and excellent Trustpilot reviews. These reviews are important to us, and help us improve in the rare instances when we fall below our high standards. Inspired Luxury Escapes is fully ATOL & ABTA protected for peace of mind and financial security.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

879 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(879)

148 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Antony was extremely helpful when we…

Antony was extremely helpful when we made our booking. He managed to find flights from one of our preferred airports at times to suit us.

18 de dezembro de 2025
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Resposta da Inspired Luxury Escapes

That's wonderful news and happy holiday. Thanks for taking the time to share your experience, you have made Antony's day. If you need anything further, we are here and happy to help. Many thanks from all the team.

Classificada 5 em 5 estrelas

great price the upgrade to the swim up…pool

great price the upgrade to the swim up pool swung it for us. we got the same deal last year at the blue domes.this is whey you get 5 stars.

19 de dezembro de 2025
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Resposta da Inspired Luxury Escapes

Great to see you again Ray and thank you so much.....again. Happy holidays and swim up sounds fabulous. Enjoy your holiday countdown and please let us know if you need anything further. Many thanks from all the team.

Classificada 5 em 5 estrelas

Good overall experience

Good overall experience. Very friendly lady whom I booked with.
Thank you.

6 de dezembro de 2025
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Resposta da Inspired Luxury Escapes

This is wonderful to hear, thank you so much for taking the time to share your experience, Iantha is delighted. Happy holidays!

Classificada 5 em 5 estrelas

Extremely professional and helpful

Wavell was very helpful, explaining all options clearly and carefully, and always double checking where there might have been a doubt.
I'll certainly use them again.

11 de dezembro de 2025
Opinião espontânea
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Resposta da Inspired Luxury Escapes

Hi Alan and thank you for taking the time to leave your wonderful review for Wavell. We work so hard to provide the best service and it is lovely to know that Wavell's service was much appreciated. Please remember that we are here to help if you have any further queries. Happy holiday countdown - Team Inspired Luxury Escapes.

Classificada 5 em 5 estrelas

Easiest way to book a holiday

From the chat to the phone call Iantha Smith really knew what we were looking for, e`mail sent with itinerary and price . Just a phone call and a few questions and its all booked, Iantha is a great asset to this company ,

5 de dezembro de 2025
Opinião espontânea
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Resposta da Inspired Luxury Escapes

Susan thank you so much for your kind words and we absolutely agree, Iantha is a wonderful human and agent! Please reach out if you have any further questions and we all hope you have a fabulous holiday - Team Inspired Luxury Escapes.

Classificada 5 em 5 estrelas

It was easy to book a lovely holiday

The holiday itself is something we were drawn to and is a real bargain. The advisor was helpful and pleasant. Plus our documents and lots of information regarding our holiday is on the website.

4 de dezembro de 2025
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Resposta da Inspired Luxury Escapes

Gina, many thanks for taking the time to leave your 5* review, we really appreciate your kind works for Stella, who will be over the moon! Happy holiday countdown and remember we are here to help if you have any further queries - Team Inspired Luxury Escapes.

Classificada 4 em 5 estrelas

⁷Very efficient and understanding…

⁷Very efficient and understanding service

18 de novembro de 2025
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Resposta da Inspired Luxury Escapes

This is just perfect to hear Stephen, please don't hesitate to reach out to the team should you need any assistance before travel we will be happy to help - Team Inspired Luxury Escapes

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Consistently Outstanding Service

⭐️⭐️⭐️⭐️⭐️ Consistently Outstanding Service

We’ve booked luxury holidays to The Savoy Hotel in Sharm El Sheikh several times over the last couple of years through Inspired Luxury Escapes, and the service has been consistently excellent. Every trip has been handled smoothly, from the initial booking right through to the final travel documents, and nothing has ever been too much trouble.

The team clearly understands what a luxury holiday should feel like — attentive, professional, and stress-free. Each time we’ve travelled, everything has been exactly as promised, and it’s made our holidays truly memorable.

Inspired Luxury Escapes have earned our trust and repeat custom. We won’t hesitate to use them again and would highly recommend them to anyone looking for a first-class, hassle-free luxury holiday experience.

11 de outubro de 2025
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Resposta da Inspired Luxury Escapes

Wow, what an amazing 5* review for the team! We really can’t thank you enough for your continued custom and consistent kind words for our colleagues. We appreciate your loyalty, and we hope to always be of service to you. Best wishes, and many thanks – Team Inspired Luxury Escape

Classificada 5 em 5 estrelas

Natasha is the best

Natasha is the best. He was very kind at all times, it took a while but we found the best perfect option for my family's vacation.

29 de novembro de 2025
Opinião espontânea
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Resposta da Inspired Luxury Escapes

We agree 100% Yessica, Natasha is one in a million! We all hope you have a wonderful holiday and thank you for choosing Inspired Luxury Escapes.

Classificada 5 em 5 estrelas

Michael went through everything…

Michael went through everything thoroughly and patiently and we seem to have a good location booked. Only time will tell if it us as good as its reputation!!

19 de novembro de 2025
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Resposta da Inspired Luxury Escapes

Thank you so much for taking the time to leave your 5* review and wonderful feedback for Michael. We really appreciate your custom and hope you have a fabulous holiday - Team Inspired Luxury Escapes.

Classificada 5 em 5 estrelas

Fantastic …

Absolutely fantastic customer service responded to queries and alterations quickly can’t praise the team enough

14 de novembro de 2025
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Resposta da Inspired Luxury Escapes

We are over the moon reading your review and extremely kind words for Olivia and will ensure Olivia sees your fabulous feedback! Please remember that we are here to help if you have any further queries, it would be our pleasure to assist. Thank you from Olivia and the Inspired Luxury Escapes Team.

Classificada 5 em 5 estrelas

Excellent service from Natasha

Excellent service from Natasha. Very helpful advice and easy booking.
Thankyou Ann Lewis-Drew

13 de novembro de 2025
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Resposta da Inspired Luxury Escapes

Thank you Michael, we really appreciate your wonderfully kind words, as does Natasha who has asked us to pass on her personal thanks. Happy holiday countdown - Team Inspired Luxury Escapes.

Classificada 5 em 5 estrelas

We have used you before for holiday and…

We have used you before for holiday and no hesitation to using you again. Great efficient service, always a pleasure to deal with you. Quick and accurate communication. Recommended.

13 de novembro de 2025
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Resposta da Inspired Luxury Escapes

Roger, its wonderful to see you back and we are so grateful for your loyalty and kind words, as will Tina! We all hope you have a wonderful holiday - Team Inspired Luxury Escapes.

Classificada 2 em 5 estrelas

Understand they are Agents NOT Suppliers

We have used Inspired Luxury Escapes (ILE) and its parent Broadway Travel quite a number of times in the past and always had a good holiday with no issues, so we booked again with confidence with ILE in August 2025 for a mid-October 2025,10 night 5 star break to the Restia Suite, Roda, Corfu.

ILE confirmed the booking and we paid in full on 17th August 2025.

About a week before we were due to depart ILE contacted us and informed us that Restia Suite could only provide us with accommodation for 9 nights. ILE advised that we could stay the 9 nights then pack up and move to another hotel for 1 night or we could transfer to another hotel for the 10 nights. We did not want to have to pack and move for 1 night so accepted the move to another hotel that we had not chosen. We were NOT offered an opportunity to cancel and get our money back.

Our original booking with ILE included shared standard transfer to the hotel and the revised booking also included shared standard transfer.

We had accepted that this transfer could be quite lengthy but we did not expect Inspired Luxury Escapes to contract on our behalf with a disgraceful and dangerous multi person coach transfer provided by Suntransfers.com

After landing at 22.00 and just 15 minutes later joining passengers already waiting on the coach from an earlier UK flight we sat for just over an hour while we waited for passengers from a third UK flight to join making it a full-sized coach with most seats occupied to maximise profit. Then off we all set in pouring rain on what turned out to be possibly the most dangerous coach trip we have ever been on.

About 10 minutes into the journey the windscreen wipers stopped working, the windscreen became very misted and a loud pinging alarm stayed on for the rest of the journey. The coach driver then spent the next 2 hours driving one handed whilst on his mobile phone and growing more and more agitated with each passenger drop off and trying to almost blindly negotiate extremely narrow roads with hair pin bends that this large coach could not get round without reversing. He also had to stop when other vehicles approached as he just couldn’t see.

After over 2 hours of this very unpleasant and dangerous journey the coach stopped, at 01.20 seemingly in the middle of nowhere, and a very angry and irate driver called out the name of our hotel. We got off into a pitch-black night with pouring rain seemingly in the middle of nowhere. Whilst unloading our cases we asked where the hotel was the driver pointed and said down there 50 metres. With that he got back in his coach and drove off leaving 2 seniors with mobility issues on a dirt track, in pouring rain and pitch blackness,

We set off in the direction the driver pointed trying to pull wheeled cases along a potholed unmade track full of deep muddy puddles with no hotel in sight. Luckily, my phone had a signal and google maps showed we had nearly half a kilometre to go. We eventually arrived soaking wet, exhausted and covered in mud at the hotel reception. They were appalled at our condition and could not believe where this rogue coach driver had dropped us off.

I contacted Customer Support at Broadway Travel and was underwhelmed by their response which seemed to accept carte blanche the outright lies and excuses given to them by Suntransfers.com and then seemingly imply that it was my fault for not booking a private transfer and apparently suggesting that we pay for a private transfer back to the airport.

In fairness to Broadway Travel after a further exchange of unhappy emails they did rebook our return trip with a reputable company whose coach pulled up, on time right outside the hotel.

From this experience we have learned some lessons

1) ILE and Broadway Travel are only agents for the various companies that they have amalgamated to provide your total holiday.

2) If one part of the amalgamated package fails there is No Refund. ILE/Broadway will endeavour to find an alterative but there is no guarantee.

3) Inspired Luxury does not mean Luxury. It can mean dilapidated dangerous coach transfers.

4) ILE/Broadway do not take responsibility for the suppliers they introduce. All contracts are between you and the supplier NOT you and ILE/Broadway.

Undoubtably we will, in all probability, use ILE/Broadway again but when we do it will be with our eyes open and will certainly factor in private transfer and hold baggage in to the cost competitiveness of the offer whilst understanding that if one part fails there is NO REFUND.

16 de outubro de 2025
Opinião espontânea
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Resposta da Inspired Luxury Escapes

Dear Peter, we appreciate your valuable feedback. As we discussed, we are truly sorry for the difficulties you faced with your transfer; this situation is completely unacceptable, and we will readdress it further with the relevant supplier. We also regret any misunderstanding regarding our product, Inspired Luxury Escapes. We are a trading name of Broadway Travel, and we have accepted responsibility for your holiday as a 'Multi-Contract Package,' which means we will arrange for you to enter into a contract with the relevant Supplier/Principal of the Travel Arrangements, as outlined in your confirmation invoice. This information is also stated in the terms and conditions that you must agree to before proceeding with your booking. Our Inspired Luxury Escapes brand showcases a selection of carefully chosen luxurious hotels, and we sincerely regret the negative impression formed as a result of your transfer experience. We are delighted to learn that the staff at the Unda Hotel provided excellent support to you and your wife, and that despite the initial issues, you both enjoyed a wonderful stay. As promised, we will take charge of this matter and keep in contact until we achieve a satisfactory resolution. Thank you once again for sharing your experience with us. Best regards from the entire Inspired Luxury Escapes team.

Classificada 5 em 5 estrelas

Easy to book and the holiday was as…

Easy to book and the holiday was as expected

30 de setembro de 2025
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Resposta da Inspired Luxury Escapes

Thank you for taking the time to leave your review for Wavell and we are delighted that you enjoyed your holiday. We look forward to seeing you again soon - Team Inspired Luxury Escapes.

Classificada 5 em 5 estrelas

Guy who did the booking was very…

Guy who did the booking was very helpful and took us through the process in an understandable way.

23 de outubro de 2025
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Resposta da Inspired Luxury Escapes

We appreciate your kind words for Anthony, as will he! Please remember that we are here to help if you have any further queries. Happy holiday countdown - Team Inspired Luxury Escapes.

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