Insulation Express Opiniões 

708
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I found Insulation Express online and was not sure what to expect. The prices were good and I placed the order, unfortunately, my builder had given me the wrong depth for the insulation sheets and I h... Ver mais

Classificada 5 em 5 estrelas

Ordered a batch 50mm insulation boards late on Thursday with an asap note. Immediate response - delivery could be scheduled for next Wednesday. Took delivery today as advised. Crowded residential road... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Second time I've used this company. Not the cheapest, but the prices are lower than the sheds, and most of the building suppliers. Deliveries have always been good. This time I got a tracking app via... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The goods (PIR board) were fine. What was exceptional was the delivery. The lorry had difficulty accessing our property, giving the delivery driver some substantial problems, with his vehicle and oth... Ver mais

Informações sobre a empresa

  1. Loja de materiais de isolamento
  2. Loja de materiais para paredes de gesso
  3. Fornecedor de produtos de gesso
  4. Empreiteiro de serviços de isolamento
  5. Fornecedor de isolante
  6. Loja de materiais para telhados

Escrito pela empresa

Leading supplier of insulation, plasterboard and building materials online Competitive prices and wide range of stock available. Choose your delivery day


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

708 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(708)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy to order

Easy to order, arrived on time and helpful driver. I would use this again- really good service.

30 de novembro de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

Thankyou for your review! Hope we can help you out again soon!

Classificada 1 em 5 estrelas

This company takes your money and fails…

This company takes your money and fails to deliver. They ignore your email. Don’t touch them

2 de novembro de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

Hi Ms Kaye, Please could you email your order details so I can look into this further for you?
sales@insulationexpress.co.uk
Many thanks
Jenny

Classificada 1 em 5 estrelas

Nightmare from start to finish - order direct from SIG not from this bunch of jokers.

Nightmare from start to finish. Dont trust them! Be aware that they wont guarantee any delivery time/day and also wont guarantee they will send forklift to offload!!!!! what a joke! My advice is order direct from SIG directly - they will match the prices, guarantee delivery slot and forklift arranged.

Ordered almost 100 sheets of mixed plasterboard. Emailed to request a particular day and time of delivery. Was told the day was fine and an AM delivery slot had been requested (nothing to insinuate this wouldn't happen). Was given the number for the parent company (SIG) to confirm delivery and was told no AM delivery had been requested but they would do this and also told me it would be first delivery of the day. As such I arrange for 4 tackers to be onsite.

Delivery didnt turn up! after loads of calls it arrived at 10am WITHOUT a forklift. Myself and the poor driver had to unload by hand as they told me that if I didnt take the delivery now they would take it away and it would be almost a week before they could delivery again. This would have cost me a small fortune due to all the trades I would need to cancel, left me no option but to unload by hand.

30 de outubro de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

Dear Grafne

We are terribly sorry that your ordering experience did not meet your expectations. Having spoken to the team we are confident that we tried to accommodate your requirements as per the terms and conditions of your order. However we have noted your concerns and we will investigate within our customer service team to identify areas of improvement. Thank you for taking the time to give us feedback and we will endeavour to incorporate it into our future orders.

Classificada 5 em 5 estrelas

Went above and beyond

I ordered 2 aqua boards from Wickes only to be called and told their stock count was wrong and they couldn't deliver. I checked around and tried to order from others with no luck. Insulation Express however really came through for me! Danny was an absolute star in particular. Checking stock locally and bringing forward my delivery by a day to ensure I could get the job done. Highly recommend.

24 de outubro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Let me down on an order resulting in a loss of a days money.

Let me down on an order, they only emailed the day before to say it's not going to arrive. Too late for me to organise work elsewhere, a lost days money for me and another day for me to wait for it to arrive, I've asked for a Directors email address to complain and look for reimbursement of my lost days money.

21 de outubro de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

We further apologise for the inconvenience caused by the delay. Delivery dates are subject to change, and unfortunately as advised the stock for your order did not arrive in from the manufacture as scheduled.

Kind regards. Insulation Express

Classificada 5 em 5 estrelas

I needed to buy roof insulation for a…

I needed to buy roof insulation for a new flat roof. They had a very good range of materials and free delivery over a certain amount. prices were market comparable.
Due to an item out of stock in my local depot suggested an alternative that saved me over £50.
Had to move delivery date, very helpful, and arrived on time. Delivery driver was very helpful, and I emailed company to ensure he got recognised. Overall 100% happy with this supplier and would use again and recommend.

6 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Easy and always informed

Ordered last week, picked the required delivery date and hey presto !! Had and delivered exactly what I wanted when I wanted and kept me informed throughout. Very good service and I will be using Insulation Express again for sure.

25 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Very poor customer service

Waited a week for delivery
I ordered 7 recticel insulation boards and they delivered 7 celotex
I ordered 8 knauf sheets of plaster board they delivered 1 sheet of another brand and they have taken all day to contact me after I have phoned them twice to find out what they are going to do about it and I have just received an email saying I have to wait till next week to get the remainder of the wrong sheets delivered (and I am not to phone them only contact them through email now ) guy doesn't like getting told how rubbish the service is on the phone !if you cannot deliver the brand I ordered why sell me it in the first place it should say out of stock !

14 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

Very helpful member of staff when I phoned. Was able to select a delivery date that suits us. Arrived on the day with a friendly driver. Would definitely recommend.
Thank you 😊

27 de julho de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

You are very welcome Anthony - thank you for shopping with Roof-stores.

Classificada 5 em 5 estrelas

Highly recommend Insulation Express

Highly recommend Insulation Express. I had a moth infestation and had to replace all of my insulation. The pest control company recommended which insulation to get but I managed to over order. I was worried about what to do with 13 leftover rolls but I spoke to Daniel at Insulation Express and be couldn’t have been more helpful. They picked it up the following week. Great service and a particular shout out to Daniel who helped walk me through the process.

26 de junho de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

Glad we could help! Hope to see you again at Roof-stores soon...

Classificada 5 em 5 estrelas

I can't recommend Insulation Express…

I can't recommend Insulation Express enough. I have dealt with Danny who has been so helpful and got us out a tricky moment. He has been brilliant and always responding immediately to emails. Really excellent and we will definitely be using them again.

16 de junho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Substitute your specific order for different products

Went to insulation express as they allowed you to specify the make of insulation board (Celotex) required. Other companies specified many makes but state they cannot guarantee what is delivered. Shortly after placing my order, I received an email stating that the depot near me does not stock Celotex and as such a replacement make would be provided. Needless to say, I promptly contacted them and cancelled my order.

19 de março de 2020
Opinião espontânea
logótipo da Insulation Express

Resposta da Insulation Express

Thank you for your feedback, we do try to offer the brand that you ordered, however it isn't always possible, you can be assured we always offer direct equivalents from reputable and well known manufacturers .

Classificada 5 em 5 estrelas

Excellent Company

Huge range of products at the best price I could find combined with a great delivery. Delivery truck includes a forklift to make life really easy. Items arrived in perfect condition. Use this company with confidence.

13 de março de 2020
Opinião espontânea

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