iScooterGlobal.UK 

Good customer services, quick to respond and help with issues.

Sehr zu empfehlen, habe einen i Scooter t8 bestellt, und bin sehr zufrieden damit.

Absolutely superb to deal with!
Great products the i5s is my favourite, what a fun and functional scooter, great fun off road my daughter and I have had so many laughs on them!

Delivery service was spot on, really helpful and courteous driver helped me unload.

Thanks very much for a great service and the excellent scooters!

Great service throughout

The product arrived super fast. All good.

Really well made....fantastic bit of kit best present ever....said my grandson. Quick, prompt and excellent service

I bought the i9 scooter for my Daughter at Christmas and she loves it, recently we encountered an issue with the scooter and got InTouch with iscooterglobal and their team diagnosed the problem and sent out the spare part needed to get us back up and running.

My daughter loves her new birthday gift!

Great support from the customer service team. They responded quickly and were very helpful when I had a question about my order. Really appreciate the help.

I rarely write reviews, but after months of trying to resolve this issue with iScooter I feel it is important to share my experience.

I originally purchased an iX7 Pro scooter for my son. Unfortunately, the first scooter had problems. After a long process of troubleshooting and communication, I was told that to receive another scooter I would need to make an additional payment of £204, which I did in order to finally resolve the situation and get a working scooter for my son.

When the second scooter arrived, it was faulty immediately. As soon as the scooter powers on it shows an E15 error and the wheels partially lock, making it unusable straight out of the box. I provided photos and videos clearly showing the issue the moment the scooter is turned on.

Over the last few months I have:
• Sent multiple videos and photos showing the fault
• Followed troubleshooting instructions
• Opened the scooter and checked wiring as requested
• Spent hours communicating back and forth with support

During this time I was offered several different resolutions which then changed later. At one point I was offered the option to receive another replacement scooter for a £60 shipping fee without returning the faulty scooter. When I later attempted to proceed with that option, I was told that the offer was no longer available.

Instead I was then told I must either return the scooter and wait again for a replacement or accept a 50% refund.

My son has now been waiting months for a working scooter, and the entire process has been extremely frustrating and exhausting.

I understand faults can happen with products, but the constant delays, changing offers, additional payments, and lengthy back-and-forth communication have made this experience extremely disappointing.

I hope the company improves how it handles situations like this in the future so other customers do not have to go through the same experience

Absolutely amazing customer service 10 out of 10. Had a problem it was solved out with a good will gesture of a helmet. Would highly recommend using iscooter uk.

Delivered by a very friendly man who was very polite and helped with my e-bike into the house….excellent service…plus’s the bike came in perfect condition…First class….Thanks.

Order week ago still waiting didn't realise parts come from abroad

Good value.

Defektes E-bike erhalten, mein Kind und ich dadurch knapp einem heftigen Unfall entkommen, Korb bricht aus Metall, Ersatzrad geliefert, ebenfalls defekt, ich kämpfe seit über 10 Monaten und sie werden immer unverschämter! Statt der Gewährleistungspflicht nachzukommen, kommen immer ausreden, mittlerweile ist es nur noch ein Angebot für 10% ein neues zu kaufen! Ich habe 3 Jahre sparen müssen, das Leben meines Kindes und meins wurde in Gefahr gebracht, monatelang steht es da, kein Geld zurück nicht, nur eine Ausrede nach der Nächsten, mir wurde zuletzt kein Retourenschein zugesandt, nachdem ich das nun nochmal thematisiert habe, wird behauptet, es sei zu viel Zeit vergangen! Bitte haltet Euch fern, diese Firma hat Schrottwahre die dein Leben gefährden kann! Drei Metallkörbe zugesandt bekommen, die nicht günstig waren, brachten innerhalb von Tagen mti Rostspuren aus dem MEtall raus!

Schnelle Hilfe, schneller Service

They were extremely helpful, sorted everything out straight away and also double checked every details to make suer they won't mess up. Thank you

I had come across a problem from a recent Xmas purchase and from the very first contact with customer service has been great, they took me through different steps to identify the problem and when that found they sent a replacement part which has rectified the problem. Thank you for all your help.

I’ve had no update on my bike I’ve sent email no reply. States 1-3 working days mine is past that still no update.

Excellent company ordered and delivered without any problems. Recently had a fault all sorted within 72 hours.
Highly recommended

Very pleased with the scooter and very prompt delivery. The delivery driver was extremely helpful and polite.