iScooterGlobal.UK 

Noch nicht lange genutzt aber Lieferung sowie Sccooter bisher alles gut

I recently had an issue with my son’s Ix4 not working, I contacted customer support after submitting the query with provided photos and a short video. They responded with a professional courteous reply. And shipped a part out that would fix the issue. Can’t fault the service provided thank you iscooter

I got the ebike eb3 and I thought all ebikes had throttle to go full electric mode but there's isnt a throttle. It only has peddle assist which was decent but I have to pedal all the time without throttle to go full electric mode

I absolutely love my scooter but a hole has rounded for the rear swing arm n no matter how hard i try they won't sell me one absolutely appalling

DO NOT BUY FROM THIS COMPANY.

WASTE OF HUNDREDS OF POUNDS.

SCOOTER NOT AS DESCRIBED ON WEBSITE AND VERY POOR CUSTOMER SERVICE.

This was supposed to be my sons birthday present.
I ordered an ix 1200w electric scooter after seeing it on their website. When it arrived it had a 1000w motor so I contacted customer service to say I received the wrong one. After Waiting a few days for a reply they told me the 1000w scooter is the 1200w scooter and they won't change it for the 1200w scooter or give me my money back. I now have to claim the money bak through my bank.

Great value entry-level e-bike from iscooter.
My EB3bike arrived quickly and in perfect condition. Assembly was straightforward and took just an hour.
It’s been very reliable for my short daily commute. Even the steep hill out of my estate is effortless on pedal assist level 1 or 2. No need for throttle at all.
Excellent entry-level e-bike for the price. Highly recommended if you want something simple and effective.

An issue i had was resolved very quickly. Excellent customer service.
My grandson is over the moon with his iscooter. Thank you. Awesome company. Northern Ireland.

They tried to offer me money to delete my negative feedback and then ignored my messages. Don't buy from them!

Ordered 2 M10 electric bikes. The bike build quality if far better than expected for the price and they look great.Only issue was that both bikes had faulty controllers (assist was either on or off, rather than graduated from 1 to 5) reached out to customer service, who answered within 24 hrs and sent new controllers, supplied 2 videos of how to replace them myself(which i did successfully) both bikes are now working as should. Very impressed with this companies customer service and i highly recommend the company and the M10 bikes.

Compré un patinete iScooter iX3 en julio de 2025 a través de AliExpress (tienda oficial iScooter France Online Store).

Desde aproximadamente el primer mes de uso el patinete presentó un fallo claro de batería: no carga completamente y la autonomía real es muy inferior a la indicada en las especificaciones (aprox. 10 millas frente a los 30–40 km anunciados).

Además, el patinete sufre paradas repentinas durante la circulación, lo que supone un comportamiento potencialmente peligroso.

He aportado:

informe de servicio técnico independiente,

mediciones de voltaje (50.5V frente a 54.6V esperados),

vídeos de prueba de autonomía y funcionamiento,

historial completo de comunicaciones con el vendedor.

A pesar de toda esta documentación:

el vendedor rechazó la garantía alegando un límite de 6 meses,

AliExpress no ha aceptado la evidencia aportada,

y el soporte global de iScooter se ha limitado a remitir el caso al canal de venta.

El problema fue reportado al mes de la compra, por lo que no se trata de desgaste por uso.

La sensación final es que, ante un problema técnico claro, el cliente queda sin una solución efectiva bajo garantía.

Entiendo que como marca Global aunque se haya comprado a un vendedor autorizado vuestro deberías interceder para que por lo menos hagan uso de la garantía por el bien de la marca, porque al final la imagen que se perjudica es la vuestra.

Gracias por la respuesta.

He revisado la placa identificativa del patinete y el campo correspondiente al número de serie (S/N) está vacío, por lo que no es posible facilitarlo.

Esto plantea serias dudas sobre la trazabilidad y control del producto, ya que un dispositivo comercializado en el mercado europeo debería disponer de un número de serie único.

Además, el producto presenta un fallo claro de batería documentado mediante informe técnico independiente, mediciones de voltaje y pruebas de autonomía, incluyendo paradas en marcha.

Dado que se trata de un problema técnico y de seguridad, agradecería que su equipo técnico pudiera valorar el caso con la información ya aportada.

Quedo a la espera de sus indicaciones.

Iscooter have been great with me
Thank you so much

Toller Kundenservice und schnelle Antworten auf diverse Fragen.
Freue mich schon auf meinen neuen Scooter !!!

ACHTUNG WAHRSCHEINLICH FAKESHOP Finger weg
liefern falsche scooter nur leere versprechungen
gestern lies sich der scooter nicht mehr entsperren
scooter geht nicht mehr in den sportmodus
heute früh um 4:05 bekam ich das versprechen auf einen anruf, soll die uhrzeit mitteilen, rückruf bestellt
14:30-16:30 natürlich keine reaktion
hotline nur vormittag besetzt obwohl bis 18:00 steht
nun das geld auf der Kreditkarte zurück gebucht und strafanzeige erstellt wegen gemeinschaftlichen vorsätzlichen betrug
die hombage ist voller fehler, geschäftsführer fehlt telefonnummer wo keiner abhebt wahrscheinlich ein fakeshop
Scooter wird nun zu eine gerichtlcihe beeideten gutachter gegeben anwalt ist schon informiert anzeigen bei verschiedenen gerichten folgt

Awful service
Got a scooter battery packed in after 3 months now want me to prove the issue I've sent videos of it not working now what me to get a wattage tester or millimeter to test it for them absolutely shocking avoid at all costs better companies out there oh I also got an extended warranty of them which means nothing to them and now want me to take it somewhere to get tested by an engineer in my area like they are on every corner or something when they should do all this themselves if someone has a faulty item off their company

Not happy came with piece snapped off the iscooter sign is lifting off bottom payed a lot money got no help at all was asked for myself to get glue and sort the issue myself

I ordered the iscooter i9 and there were issues with the Bluetooth connection and the display screen. I called their customer service number 10 times, but no one answered. I emailed for help and it felt like they were copying and pasting answers from ChatGPT. I would have to repeat my answer serval times and they would only reply once a day, which went on for over 1 week. Clearly their customer service is not based in the UK. As customer service offered me no help or assistance, I eventually gave up and went to an e-scooter repair shop. At the repair shop I was informed that I should not have brought from the iscooter company as they are known for not providing good customer service and their escooters are poor quality. I learnt my lesson and would give -1 star for the customer service if I could.

I purchased the ix7pro. What an absolute monster it is would 100% recommend

Great communication and excellent product

Ordering was easy and I was able to track my purchase all the way to my door step

I was a bit sceptical about getting my son a scooter but I now wish I had got him one sooner!!

I did my research and loved everything about this company they answered all my questions.

Delivery was so quick

The scooter is easy to manage and if my son could he would sleep with it lol.

The technical support department have gone above and beyond helping me fix a technical issue after having the scooter 5 months . They respond promptly efficiently and are just are joy to communicate with.