The Island Furniture Co Opiniões 

250
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Very nice pice of furniture stylish and elegant however downside is communication and traceability of the order. This company would do themselves a favour if they got a bit better tracking system. And... Ver mais

Classificada 5 em 5 estrelas

My home is a large Victorian era house, and finding furniture that doesn’t lean too heavily into “antique” or overly traditional styles can be a real challenge. After a lot of searching, I found... Ver mais

Classificada 1 em 5 estrelas

DO NOT PURCHASE From this company!! No warning on website about 2 month lead time! Over £900 for a chest of drawers that looks miles cheaper than ikea stuff (and that’s doing Ikea an injustice). Made... Ver mais

Classificada 5 em 5 estrelas

Fast delivery and the items were well packaged.The drivers rang ahead and kept me updated on the delivery time, so everything went smoothly. The bed and bedside cabinets are lovely—very pleased with m... Ver mais

Informações sobre a empresa

  1. Centro de jardinagem

Informação fornecida por diversas fontes externas

Island Furniture Company supplies mahogany furniture, desks & sleigh beds in UK, french style furniture, willis & gambier, louis philippe furniture.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

250 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(250)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent quality and amazing service.

Excellent quality, bought Versailles bed and matching bedsides cabinets and they are beautiful.Top service from ordering to delivery.Didnt have to wait 3 to 4 months like some outlets,very happy customer,would highly recommend if you want good quality,good service and quick delivery.

22 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Well made

Well made, well packaged, prompt delivery. Would definitely recommend these guys. We love our item.

16 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

All in all a good experience

We purchased our bed from Island Furniture store. The staff were very helpful and within a week we had our bed. The drivers informed us when they were 30 mins away on day of delivery and set it up where we wanted it. All in all a good experience and we would recommend.

10 de maio de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Fair Warning!

Happy to take your order, and your money.....even lie to you about being able to arrange delivery for specifically am/pm, but when that doesn't happen, they will only respond by text! And when there's parts missing, they couldn't careless. Again, only respond by text. Don't call you back, and no follow up on if the missing parts have even been dispatched.
Obviously, if your order goes to plan, you'll be fine, but don't expect customer service, they don't have any. Got your money, any further contact is just a nuisance to them. Disgraceful, and shouldn't be allowed to get away with it.

1 de maio de 2019
Opinião espontânea
logótipo da The Island Furniture Co

Resposta da The Island Furniture Co

Adrian , this is not a fair report of what happened. You did not ring us until 4;55 PM on Friday the 26 Apr to say the driver was not coming back to do the delivery and when we tried to ring the depot to see what happened the delivery, the depot was closed. We informed you we would try again on saturday morning which we did, however the depot was still closed and we informed you of this by text message and also by email , informing you as well that there was nothing we could do until the depot opened on monday Apr29th. The transport company confirmed to us on Monday 29th that the delivery was booked in for later in the day. You rang us a 4:50 on Monday to inform us that some washers were missing from the package but at that time is was too late to dispatch spares for Mondays post. We dispatched the washers to you on Tuesday on next day delivery which you confirmed you have received. If we had been informed earlier on the Friday we would have spoke to the depot manager and pushed to get the delivery to you. Anyhow we hope the situation has now resolved itself and you are happy with your purchase. If there are any other issues let us know and we will do our best to rectify. Thank you for the order and apologies for the inconvenience caused.

Classificada 5 em 5 estrelas

Top Quality

The quality of the furniture is excellent , and from order date to delivery we were keep informed at every stage. Helpful delivery drivers as well. We would recommend Island Furniture to family and friends.

18 de abril de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

11 weeks and counting

Hugely expensive order, 11 weeks so far and still no delivery date
Really really unimpressed

28 de março de 2019
Opinião espontânea
logótipo da The Island Furniture Co

Resposta da The Island Furniture Co

Hello, we have nobody called Frock lady on our order list. Can you pls confirm order number or contact our office with updates - thank you

Classificada 4 em 5 estrelas

Item was delivered quickly and well…

Item was delivered quickly and well wrapped. There was a problem with a quality issue but we informed Island Furniture and sent photos. We asked for a refund and to have the item picked up. They agreed to both and we were very happy with the outcome. We would not have any issue buying from them in the future.

23 de março de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

I ordered a sleigh beds with drawers…

I ordered a sleigh beds with drawers which I found out afterwards was not a stock item. After about 4 phone calls after 1 week, 6 weeks, 8/9 weeks I was seriously regretting my decision to order from this company. However thank goodness I stuck with it, after 9 weeks, my bed arrived and I am so pleased with it. It’s a solid wood really well made piece of furniture and will hopefully look good for many years and it was a very reasonable price.
I have sent pictures to all my children and unusually they all agree with me! Thank you very much. The only reason I didn’t give you 5 stars was the lack of communication in the first two months

21 de março de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling Customer Service

After using this company previously and having no problems I thought Id add to my furniture collection. Huge mistake! Was quoted 2 to 4 weeks delivery, this was 4 weeks ago. I've rang 5 days running and been told each time someone will call me back with an update. Not had a single call back. So no furniture, no delivery date, no idea if the furniture has even been ordered. I shall be cancelling my order and steering well clear of this company. Something not right about them.
Update: After leaving my review on here I was then contacted by Island Furniture who asked me to remove it. I did not remove my review as it was fair and correct. However my drawers were delivered in good condition and only 5 days after the quoted 2 -4 weeks delivery time. I was told there was no customer service team, I would advise they get one as whomever was replying to my emails was quite brutish and abrupt.

20 de março de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Furniture delivery

The first part of the delivery has gone well, the only bad point is no anticipated delivery date is given when the order is placed.

However the furniture is very good, and the delivery team were excellent.

Paul

8 de março de 2019
Opinião espontânea

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