Since moving into our new home, they have been nothing but a pain. Stupid direct debit amounts that they refuse to alter (so i cancelled it) so slow to respond (average 5 days) and now i have found my... Ver mais
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Leia as opiniões dos outros
We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received... Ver mais
Rubbish. Useless. Waste of time and effort. Zero stars if I could. Customer service non-existent and there is little point in complaining or contacting them as they ‘have no staff available’ and ‘we’r... Ver mais
I have no confidence in this company as their customer service seems extremely poor. I moved into a new build several weeks ago and set up my account. I didn't have the meter reading from the day bu... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Independent Water Networks. Better service at a better price.
Informações de contacto
Reino Unido
- www.iwnl.co.uk
2,7
Mau
216 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
I just joined Independent Water Networks and so far I am impressed with their customer service.I spoke to Jonathan last Friday -17th of January and he gave me a comprehensive and precise information about how my billing works and and how to make sure I am on top of my bills and paying for the real consumption of my water .
Thank you for putting my mind at rest and gaining my trust.
20 de janeiro de 2020
Opinião espontânea
Resposta da Independent Water Networks
Hi Nadezhda,
Thank you for your lovely review. I am pleased to hear that you were with the service Jonathan provided.
Kind Regards
Michelle
Excellent service provided
Excellent service provided. Well Done
20 de janeiro de 2020
Opinião espontânea
Resposta da Independent Water Networks
Hi Shanmuga,
Thank you for your lovely review.
Many Thanks
Annie
Quick reply to my phone call
Quick reply to my phone call. Rapid response to enquiry and results. Thank you
19 de janeiro de 2020
Opinião espontânea
Resposta da Independent Water Networks
Thanks for sharing your feedback with us. I'm really pleased to hear you are happy with our service.
Many thanks
Annie
Resposta da Independent Water Networks
Good morning, thanks for the review!
I'm glad you found our service to be efficient. I hope you continue to enjoy being an IWNL customer!
Many thanks
Kyle
Alex was fab sorted is out
14 de janeiro de 2020
Opinião espontânea
Resposta da Independent Water Networks
Hi Mathew,
Thanks for taking the time to review IWNL and Alex. Really glad Alex was able to help you out.
Many thanks
Annie
Good experience with IWN
I recently spoke to there customer service department about my bill. They checked my account and rectified the issue quickly. Very happy with my service
7 de janeiro de 2020
Opinião espontânea
Resposta da Independent Water Networks
Hi Hannah,
Thanks so much for taking this time to leave a review, I am glad to hear all was quickly resolved.
Kind Regards
Michelle
Good feedback call
18 de dezembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi There,
Thanks for taking the time to share your experience.
Many Thanks
Annie
Excellent customer service and very…
Excellent customer service and very patient and customer friendly service. You can ask as many questions as you please and they’d answer with utmost patience.
12 de dezembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Saritha,
Thanks for your glowing review, its lovely to hear our customer service team were patient.
Kind Regards
Michelle
Resposta da Independent Water Networks
Hi Altin,
Thanks for your review. It's great to hear our team were able to assist.
Kind Regards
Michelle
Customer service was excellent.
2 de dezembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Adil,
Thanks so much for your review, I am glad to hear you were happy with our service.
Many Thanks
Kyle
My opinion is about their customer services
My opinion is about their customer services. They have helped us even when we called 5 minutes before closing and the patient lady helped us through the phone to set up our new account and direct debit. I asked lost of questions and she kindly replied. I have called in 2 opportunities and in both cases they have answered quite fast each time, which is great and no other companies give at the moment, usually long waiting times on the phone for any service company. So far so good. Hopefully everything will be alright with our contract with IWN.
21 de novembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Ani,
Thanks for your lovely review. Wishing you well in your new home.
Kind Regards
Michelle
Enquires solved
Great help, Shaun sorted all my problems quickly and concisely.
Thank you,
David.
15 de novembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi David,
Thank you for your lovely review of your experience with Shaun.
Many Thanks
Kyle
Amazing customer service
Amazing customer service! Very helpful and efficient!
13 de novembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Mr Branscombe,
Thanks for your glowing review.
Have a wonderful day,
Kind Regards
Michelle
she was very helpful
12 de novembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Mr Louis Zacamiar & Mrs Zeenut Zacamiar
Thank you for taking the time to leave us your review.
I am delighted to hear our customer service adviser was so friendly and helpful to you.
Have a wonderful day,
Many thanks,
Kyle
Professional staff easy to deal with
4 de novembro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Richard,
Thank you for taking the time to share your review.
It's great to hear our team were easy to deal with.
Kind Regards
Michelle
Very good customer service
This is a friendly and helpful company.They talked to me in a nice way and sorted it out as soon as they could.
24 de outubro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Richard & Usharajani
Thank you so much for your delightful review!
I am very pleased to hear our customer service team have been so friendly and helpful to you.
Have a fantastic day,
Many thanks,
Kyle
Excellent customer service
Excellent customer service. I have spoken with a lady her name is Agnieszka. She's was very helpful, kind and sorted out my issues.
16 de outubro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Thank you very much for leaving such a lovely review Mr Marek!
I am glad to hear our customer service adviser Agnieszka was so friendly and helpful to you, and was able to sort out all of your issues.
Have a wonderful day,
Many thanks,
Michelle
Resposta da Independent Water Networks
Thank you so much for taking the time to review us Daniela!
I am delighted to hear you are pleased with the price and our customer service team.
Have a lovely day,
Many thanks,
Kyle
Very helpful and responsive
Very helpful and responsive. Thank you!
8 de outubro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi HH,
Thank you for your lovely review of our service.
Many Thanks
Annie
Friendly staff , hardly any wait to get through to the phone
I called to set up my account and it was easy peasy. Very friendly and helpful staff. Prompt service. Everything was explained to me in detail and very professional too.
7 de outubro de 2019
Opinião espontânea
Resposta da Independent Water Networks
Hi Bhc4,
Thanks so much for sharing your review of our service. It is lovely to hear that you found setting up your account easy and that our customer service team were able to assist with any queries you had.
Have a lovely day!
Kind Regards
Michelle
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