Zest Energy Ltd Opiniões 196

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy

Classificada 3 em 5 estrelas

Installation was ok but level of detail to quality of work could have been better as had to tidy up some of the fitting to prevent water ingress to house and wiring. Install felt rushed and generally... Ver mais

Classificada 3 em 5 estrelas

the new kit was put in a position so that we cant open the freezer properly, stuff was taken off the walls without asking us and a lot of rubbish was left behind. We were told that someone would come... Ver mais

Classificada 5 em 5 estrelas

Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad... Ver mais

Informações sobre a empresa

  1. Empresa de energia solar

Escrito pela empresa

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

196 opiniões

5 estrelas
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Classificada 1 em 5 estrelas

The new battery was fitted on Wednesday…

The new battery was fitted on Wednesday 22 April. There was a faulty component, I was told the replacement would be fitted on the Thursday or Friday. The last I heard was the component was out of stock.

30 de abril de 2026
logótipo da Zest Energy Ltd

Resposta da Zest Energy Ltd

Hi Alistair,

Thank you for your feedback, and I’m sorry for the delay in resolving this.

You’re right that following the battery installation on 22 April, a fault was identified with the RS485 communications module. We had expected this to be replaced within a few days, however there has been a delay due to stock availability.

I understand you’ve been in touch with the team—unfortunately today being a bank holiday has limited our ability to progress this immediately, but this will be picked up as a priority as soon as normal service resumes.

It’s also worth noting that the system is currently showing as operating normally in the app. The RS485 module relates specifically to communication with the AC power sensor, so while the system can still run, this component is required to ensure full monitoring accuracy.

We will be in contact shortly with a confirmed update and next steps.

Thank you for your patience while we work to resolve this.

Zest Energy

Classificada 3 em 5 estrelas

Not too bad in the end!

the new kit was put in a position so that we cant open the freezer properly, stuff was taken off the walls without asking us and a lot of rubbish was left behind. We were told that someone would come fix things this week but so far all we have had is one contact saying they were trying to find someone. Also we were promised that someone would come to help us change supplier so far that hasn't happened either. However they turned up and made the changes needed pretty quickly so we feel a bit better about them now.

1 de abril de 2026
Classificada 3 em 5 estrelas

Sold me what they intended to sell me…

Sold me what they intended to sell me after calling in for a health check. The upgrade is great and a vast improvement on the 5kw battery that never worked despite repeated request to effect a fix. Once contract was signed and they had my money, I never heard from them only the contractors doing the work and they were great.

16 de março de 2026
logótipo da Zest Energy Ltd

Resposta da Zest Energy Ltd

Thank you for your review, Tim.

We do need to clarify one point in your comments, as it’s not accurate to say that you “never heard from us” after signing the contract. We have remained in contact throughout the process and have been available to you when needed.

We’re pleased to hear that the upgrade has delivered a significant improvement, and we appreciate your positive feedback about the installation contractors.

We take pride in delivering a smooth and well-supported experience from start to finish, so we’re sorry if this wasn’t fully reflected in how things felt from your perspective.

Classificada 5 em 5 estrelas

My experience over several years of…

My experience over several years of working with Zest, has always been excellent.
In this recent contract, their performance was again executed promptly and efficiently in both the installation and follow-up procedures. Zest Energy are a good, reliable company to work with.

16 de março de 2026
Classificada 3 em 5 estrelas

The installation was pushed to get done…

The installation was pushed to get done quickly and they were very efficient and tidy. But nobody told me how long it would take to get all the paperwork to allow me to use it. It's almost 6 weeks already. 19/ 03/26

19 de março de 2026
logótipo da Zest Energy Ltd

Resposta da Zest Energy Ltd

Thank you for your review, Jan, and for your kind comments about the installation team — we’re pleased to hear you found them efficient and tidy.

We would like to clarify the point regarding delays. Your system was fully installed and operational immediately, and the required notification to the electricity network (DNO) was submitted on the same day as commissioning — well within the 28-day requirement.

The timeframe you are referring to relates to the DNO and energy supplier processes, which are outside of our control and can often take several weeks to complete.

That said, we are continuing to support you with the next steps, including assisting with your move to a new supplier to ensure you get the most from your system.

If you need anything further, please don’t hesitate to contact us — we’re always happy to help.

Classificada 4 em 5 estrelas

The Purchase and installation was good…

The Purchase and installation was good so far still require another part to be fitted which had to be ordered up, Zest have promised to replace tiles that are broken due to the brackets for solar panels ( note our tiles are quite fragile) , have now supplied a MCA cert so we can now get money for any power that goes into the grid, the 4 Stars are due to broken tiles

9 de março de 2026

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