Bin super unzufrieden. Unsere Poster sahen leider nicht hochwertig aus und hatten einen weißen Rand, von dem vorher nichts zu sehen war. Wir haben die Poster dann zurückgeschickt und warten noch immer... Ver mais
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Vi kjøpte 2 bilder av str 120*120 « Emma og Michael « fikk et bilde levert men bilde 2 ble borte på veien, kontaktet kundeservice, Maura. De svarte med engang og innen 10 dager var det siste bilde lev... Ver mais
A empresa respondeu
Super flotte canvas print i god kvalitet. Bestilling og levering helt uden problemer. Havde en sag i Customer Service med Pia, som blev behandlet hurtigt og professionelt med kunden i fokus. Stor an... Ver mais
A empresa respondeu
Fantastisk service. Jeg modtog et print, som under fragt var blevet kørt over af en lastbil, hvilket gjorde at printet var smadret og rammen ligeså. Jeg kontaktede kundeservice og modtog kort efter... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mere kunst, mere glæde
Informações de contacto
Solrødvej 6, 4621, Gadstrup, Dinamarca
- 40143208
- info@jacoblundart.com
- www.jacoblundart.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
underwhelming customer experience
Unfortunately, my review is a negative one – however, I hope that my comments will be understood as constructive criticism. If I were to rate solely based on the customer experience, 1 out of 5 stars would be justified (more on that below). That said, such a rating wouldn't be entirely fair, because I did receive what was advertised: a canvas print – nothing more, but also nothing less. For that reason, I’m giving 2 out of 5 stars.
Why does it feel like only 1 star, then? Because there’s a significant gap between what the presentation of the product suggests and what actually arrives. The detailed biography of Jacob Lund, the professional-looking images from art fairs, and the classification into categories like “New Art” and “Popular Art” – all of these create the impression that you’re purchasing genuine, high-quality art. The pricing reinforces that expectation. In reality, however, what you receive is a basic canvas print, comparable in quality to what you might find at a home decor store – only at a much higher price. Of course, the term 'canvas print' is used throughout the ordering process, and the production is also made transparent with the explanatory videos, but the premium pricing naturally leads to different expectations.
My criticism is not aimed at the art itself – artistic merit is subjective and entirely up to individual taste. Nor is it about how much someone chooses to spend on art. What I, as an art-conscious customer, would expect for a price north of €200 – or even above €500, depending on the size – is a more refined execution. For example a certificate of authenticity, a hallmark on the backside, a signature, or at least a small personal touch that justifies the price. Instead, the print arrived wrapped in a plain plastic sleeve, accompanied by a poorly folded delivery note, and packed in a roughly cut, hastily taped shipping box. The mass-produced nature of the product is apparent in every detail – and that sharply contrasts with the experience suggested by the website.
Reproductions and art editions have a long and respected tradition in art history and on the art market. What sets them apart is the intention to give each piece a sense of uniqueness and value. That’s exactly what’s missing from Jacob Lund’s canvas prints. These reproductions feel mechanical and impersonal – more like generic home decor than distinctive pieces of art.
Again: I am not criticizing Jacob Lund’s artistic work itself – but rather the mismatch between the image presented online and the product delivered. I hope that future buyers will enjoy a more refined and fitting art experience – one that lives up to the expectations set by the brand’s presentation.
Verliebt
Wir lieben unser Leinwandbild. Es kam gut verpackt per Spedition bei uns an. Die Qualität der Leinwand und des Rahmens sind sehr hochwertig. Top, wirklich zu empfehlen 👍☺️
no invoice
I ordered two 1x1m pictures. I like the pictures, but I don‘t like running after an invoice. I still have no invoice, the payment was made weeks ago and the art is already hanging in my home. I don‘t understand why I can‘t receive an invoice yet. Normally you receive it instantly after paying.

Resposta da Jacoblundart
So happy with my art piece
So happy with my art piece! Outstanding costumers service. I had problem with FedEx delivery and was very pleased with the service, solution and attitude from JacobLundartArt <3
Incredible quality and service
So satisfied with everything! From the quality of the incredible artwork to the help I got when the package arrived with som damages due to mishandling by the external delivery company! Top tier service!
Fantastisk kundeservice
Pæne malerier, god service!!
Vi har kun gode oplevelser med Jacob Lund! Deres kundeservice er hurtige og vanvittig søde. Kæmpe anbefaling herfra!
You do a great job!!
- great art
- nice, quick & helpful (contact person for questions about the invoice)
- the picture was very well packaged and arrived on time
This is definitely not the last time we order and we have already recommended it to others!
You do a great job!! 👏🏼
Unsatisfactory
Happy with the artwork but dispatching times and customer service were unsatisfactory.

Resposta da Jacoblundart
Schlechte Qualität und Kundenservice
Wir haben am 12.06 ein Poster bestellt. Online sah es wie ein sehr schöner Druck aus. Als es ankam, waren wir enttäuscht von der Qualität. Es sieht aus, als wäre es schlecht kopiert worden (unscharf, kopierrand, alles in allem einfach nicht wie auf dem Bild von der Webseite).
Wir haben versucht über das Kontaktformular, die Emailadresse und Instagram Kontakt zum Verkäufer aufzunehmen, bislang ohne Erfolg. Wir werden jetzt versuchen, das Geld über Paypal zurück zu fordern bis wir Antwort vom Unternehmen erhalten.
Fantastisk flott
Fantastisk flott. Vi fikk "less is more" i bryllupsgave og kunne ikke vært mer fornøyd. 👰🤵♂️
Love his art
Jacob is very friendly and nice, i love his art. Highly recommended
Tolles Bild und super Qualität
Tolles Bild in super Qualität. Es ist genauso wie wir uns das gewünscht hatten. Auch der schwarze Rahmen sieht toll aus. Lieferung und Verpackung war auch super.
Danke.
Brilliant painting
Very happy with Jacob’s work.
The first painting that was delivered was damaged on the frame.
The customer service was very swift and shipped a brand new item.
I will definitely order again.
Greetings from France
A little wait but worth it
The ordered printed canvas was dispatched after 10 business days and we received it a couple of days after it was shipped. We had to wait a little longer than expected but everything went smoothly and the piece arrived in perfect conditions. It is very nice and we are very happy with it!
Perfecte service!
Bedrijf reageerd snel en duidelijk. Vlotte levering naar Nederland. Door toedoen van de transporteur bleek er schade aan de lijst te zijn. Na melding is er direct een nieuwe canvas en lijst geproduceerd en kostenloos opgestuurd. Perfecte klantenservice! Ga ik zeker nogmaals bestellen.
Great
Great! Fast delivery and love the piece I bought. Johan, Oslo
Flotte billeder og god købsoplevelse
Jacob er meget imødekommende og hjælpsom i valget af billede, da det kan være svært at bestemme sig. Men så er det rigtig godt, at man har mulighed for at få en mock-up af billedet inden man køber. Købsprocessen gik perfekt og det er jo bare så flotte malerier, som man bliver glad af at kigge på. Så kan kun anbefale Jacob og ikke mindst hans værker.
Produkterne taler jo for sig selv
Produkterne taler jo for sig selv, fangende, fortryllende og lidenskabelige. Kundeservice upåklageligt og hurtigt levering.
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