When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.
Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
4,1
Bom
15 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Quality goods
Quality goods, quick delivery. Can't ask for more.
11 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you very much for your review! So glad to hear you are happy with your purchase. We will pass on your comments to our team, so they are aware of your lovely feedback.
I have bought several items from JML on…
I have bought several items from JML on a three for two offer on delivery there were only two, a quick phone call to customer services problem dealt with third item delivered a couple of days later. The young lady I spoke with was both efficient and polite, I'm rating customer service 10/10.
4 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5-Star experience with us.
We really appreciate your feedback. and will be sure to share it with the team.
Shower Mats.
They were very efficient and quick with the service, easy to access website, overall a very positive experience.
7 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Good service and friendly staff and…
Good service and friendly staff and quick delivery
29 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Good product and as described.
8 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Item arrived early and works really…
Item arrived early and works really well. Quality product
10 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with JML.
Ordered the sunglasses
Ordered the sunglasses.
Delivered very quickly and are fantastic.
1 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for your lovely comments and continued support.
Item was described in detail with video…
Item was described in detail with video provided. Ordering was easy and payment method provided was efficient.
Item arrived within a reasonable time frame and was well packaged.
An excellent shopping experience.
30 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
Always a positive experience!
Always a positive experience!
It’s easy to order, there is always a great choice of items.
The products are always good and exactly as advertised, delivery is always prompt and JML keep you informed right up until the parcel is delivered.
9 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for your lovely comments and continued support.
order from the company was ok but the…
order from the company was ok but the delivery was so slow
8 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you so much for taking the time to share your experience with us.
I am sharing your feedback with the team,
Excellent quick service …
Excellent quick service on time and delivered by local postman. I am very happy with the quality of glasses and also pleased to get a free pair of glass. Definitely would recommend your company and products. Well done 👏 and many thanks.
27 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5-Star experience with us
Great service!!!
7 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
I changed my address because I moved
I changed my address because I moved, then placed an order for the confirmation to show old address, straight away I called customer service, the woman I spoke to was so RUDE she said it was my fault for not checking.
I tried to explain what happened.
She stupidly said well when it gets delivered you can tell them you don’t want it and send it back …
How thick, she said oh yes you won’t be there.
In the past I have ordered so much from JML NEVER AGAIN.
SUPPOSED TO BE A VALUED CUSTOMER.
28 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you so much for taking the time to share your experience with us.
I am sharing your feedback with the team, and we will ensure to make the necessary changes
Well I ordered something that I thought…
Well I ordered something that I thought would be good as a gift. To my amazement it was on a sale price, it was delivered in a good time, I’m am sure it will be
perfect for the person I’m giving it too, thank you JML.
1 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
Very easy to use Web and fast delivery…
Very easy to use Web and fast delivery service good quality Food Sealer Rolls bags thsnk you will shop again 😋
27 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for your lovely comments and continued support
Totally useless
Totally useless, buy a fly swatter instead. Your welcome
1 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you for taking your time to leave feedback for us as we really appreciate every customer to help grow our business.
Delivery good.
Delivery good.
Product ok, but could do with off switch when connected to hosepipe. Has to be turned off at tap which is remote from work being done.
4 de setembro de 2026
Opinião espontânea
Resposta da JML
Thank you so much for taking the time to share your experience with us.
Shame on you JML working with Froguul to scam customers
JML working with Froguul to scam vulnerable customers.
Misleading £29.99 monthly subscription added without clear consent.
I feel compelled to warn others about my experience with JML and subsequently Froogul.
What appears to be a normal purchase can quickly turn into an unexpected monthly subscription, and I believe the process is far from transparent.
My 62-year-old mother bought a product through
JML and believed she was simply completing a one-off purchase. At no point did she knowingly agree to join a subscription service or re-enter her payment details.
However, her card information was apparently transterred to Froogul during the checkout process, and they began charging £29.99 every month. Before we noticed, they had taken two monthly payments, totalling £59.98. We only spotted this because I help her with her banking and pointed the transaction out to her because it looked odd.
The subscription appears to rely on customers overlooking small print or not fully realising what they are agreeing to during checkout. In our case, my mother genuinely believed she was only paying for the item she intended to buy. JML did not mention once in the telephone call about a separate product offer or the company Froguul.
If you or your parents (elderly especially) shop with JML, check their bank statements for them to make sure the same isn’t happening to them. Just take a look over at Froguul reviews on here and you will see review after review after review saying the exact same thing!
Fraud at its finest. Shame on you JML.
3 de setembro de 2026
Opinião espontânea
Resposta da JML
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0808 281 4760
Hand held pressure washer
Delivered as informed, pressure washer does a great job with excellent water pressure considering size. Recommended.
27 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
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