When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Service was brilliant no hassle
Service was brilliant no hassle, product was here very quickly. Effortless front start to finish.

Resposta da JML
Great experience after being let down by another company!
Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a HUGE relief as another company had quoted a 6 month wait to complete the work (after we had to pay them a fee to inspect the issue). The final bill also came in SIGNIFICANTLY cheaper than the other company. We are so relieved to have the roof fixed so quickly and in only one visit. Josh & Jake, thank you so much! We have nothing but good things to say about JML as previous customers from the plumbing side can confirm their roofing branch is just as great.
Bought the double zapper
Bought the double zapper, absolutely useless. Customer service ignore you when trying to organise returns and don’t let you leave a review on the product page. Terrible company and product

Resposta da JML
Avoid this company
Avoid this company. Purchased sunglasses and paid for postage. Definitely not as advertised Everythingsbout the advert was misleading and smaller than advert. When I requested a return and refund was advised to return at my own cost and via Royal Mail 2nd class and I was told in the post office this woud be £4.85. Don't waste your time. RN RMA183656....

Resposta da JML
Didn’t know if these glasses would be…
Didn’t know if these glasses would be any benefit but tried them out yesterday as it was sunny and I was really Pleased with them.There was a lot less glare from the sun reflecting off other cars and made driving a lot better.Well worth the money.

Resposta da JML
PolaOptics HD…
I bought a pair of PolaOptics HD bifocal sunglasses from this company and they are truly brilliant I really cannot believe how good they are the company itself delivered their goods in good time and in good condition and I'm very pleased all round.

Resposta da JML
Easy ordering
Easy ordering, I love the shower mat ( 2nd one ) and prompt delivery

Resposta da JML
Liked the product at a good price.
Liked the product at a good price.
Delivery pretty quick.
Don't like paying delivery fee. Would rather that was factored into the price to cover it up.

Resposta da JML
Rubbish
Double zapper I purchased was returned as the only thing it caught was a layer of dust. Also had to pay for the shipping which I begrudge.

Resposta da JML
Ordered the PolaOpticsHD sunglasses on…
Ordered the PolaOpticsHD sunglasses on a Friday afternoon, and received them at lunchtime the following Wednesday. They seem to be of good quality, plus cutting-out 'glare' very well. I was also pleased that I could 'track' delivery of the parcel, via "Royal Mail".

Resposta da JML

Resposta da JML
Check out with JML what you actually get
Order extra filter for Chillmax Air Pure Chill v2.0 what I got didn’t match what was on display on their site.

Resposta da JML
I bought a hero duster and the small…
I bought a hero duster and the small duster broke after one use I rang customer services spoke to a lovely lady who was very helpful and they sent me a new one love the product easy to use would recommend

Resposta da JML
I bought the zen feet unit from Amazon
I bought the zen feet unit from Amazon, it worked OK for 2 days.
The battery life was about 10 minutes.
The unit then failed, I could hardly feel it on full power although fully charged.
I contacted Amazon who told me that I had to pay to return it, also I would only recieve a partial refund.
This left me feeling "What's the bloody point?"

Resposta da JML
Very good value
Very good value. Highly satisfied and very quick delivery

Resposta da JML
It's total rubbish does not work like…
It's total rubbish does not work like it says on TV ads hurricane more like little breeze

Resposta da JML
I have had one of the solar security…
I have had one of the solar security lights before it lasted years and I could not fine any in stores so jml direct came to the rescue so easy to order and very quick delivery and the light is fantastic great value for money

Resposta da JML
Replacement Item
I ordered a replacement cover for a Dribuddy.
The website was very easy to use and navigate.
Delivery was very quick and efficient.
Will definitely use JML online again .

Resposta da JML
I have bought several items from JML…
I have bought several items from JML and as yet not received a bad item and the delivery has been very good too I am sure I will purchase more items in the future

Resposta da JML
Very poor item
I have brought 2 of the zappars .for catching flies etc only tried one total waste of money doest do what it's meant 2 do can't send them back because ive thrown away the larger box that they originally came in

Resposta da JML
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