I would like to thank Craig and Dylan for their professionalism and excellent support with my Policy. Things are always easier when you have such friendly, professional and helpful people on the... Ver mais
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Leia as opiniões dos outros
I find the site particularly difficult to navigate and ALWAYS end up having to speak to an advisor. If you are renewing a policy you can no longer pay over the phone so I go to "renew" but it never w... Ver mais
Q: How do you rate an insurance company once you get past the quote? A: By having to make a claim. I'm giving 1 star review because 10 weeks later, despite being appointed a loss adjuster (app... Ver mais
Craig was extremely helpful as I was slightly panicked because my renewal was late due to a misunderstanding on my part. He guided me carefully through the process during our phone call and made every... Ver mais
Informações sobre a empresa
Sobre Just Landlords
Escrito pela empresa
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Just Landlords
Escrito pela empresa
- Just Landlords is a specialist insurance provider for residential homes that are tenanted, unoccupied, or used as holiday homes or second homes. We also provide rent guarantee insurance for landlords.
- We have been providing property insurance since 1998, and in 2019 we became part of the Arthur J Gallagher & Co. Group of companies. These days, landlords can choose from many different landlord insurance providers, each promising to get them the best deal. However, at Just Landlords, we believe that saving money on your landlord insurance is only beneficial if you also have a policy that fully protects you and your business. We provide landlord insurance that is competitively priced and provides cover that most other providers simply do not want to offer. Don't just take our word for it, have a read of the extensive cover we provide and compare it with your existing policy. We feel confident that you will be surprised to see how much more cover our policy offers and that we really do provide real peace of mind. Regardless of the size of your property portfolio, location or property type, we provide a landlord insurance policy that will suit you.
Informações de contacto
4,2
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All issues resolved
Received a call from Craig at Just Landlords - he clarified the reason as to why I had received 2 quotes from Just Landlords - within 2 minutes of each other. He also agreed to investigate the reasons why I had been passed pillar to post. Thank you Craig and I hope you manage to tweak things to set right. What Craig did is called 'customer service'.....
4 de outubro de 2024
Opinião espontânea
I'm not a fan of applying for…
I'm not a fan of applying for insurance, but Craig did a great job helping me through the process, and eureka, the price was right!
25 de setembro de 2024
Opinião espontânea
Resposta da Just Landlords
Many thanks for the feedback and glad we helped you on your insurance needs
Excellent Customer Service
The customer Service is excellent, always quick to respond & very helpful
4 de setembro de 2024
Opinião espontânea
Resposta da Just Landlords
Many thanks for the feedback and glad we helped you on your insurance needs
Prompt action and help on all issues .
Prompt action and help on all issues .
Excellent
16 de setembro de 2024
Opinião espontânea
Resposta da Just Landlords
Thanks for the feedback and we are so happy with the service you've had with Just Landlords and many more to come!
recommended by a landlord
I had a difficult insurance to place and another landlord recommended I tried Justlandlords.co.uk. I gave them a call, they answered the phone which was a refreshing surprise and I had the pleasure of dealing with Lucy Archer. Lucy was incredibly helpful, I didn't feel rushed and she was more than happy to get me the information I required. Lucy even emailed me the correct links to obtain a quote and I have now bought the insurance through them. Thank you Lucy for all your help.
17 de julho de 2024
Opinião espontânea
Resposta da Just Landlords
Thank you so much for the feedback and this has gone straight back to Lucy along with a big smile from her to you! Lucy just like any other team member are always here to help in anyway we can.
Don't bother calling them
Just spent a fruitless 10 minutes on the phone. Rang up to ask some questions and to get a quote only to be told they don't do quotes over the phone! Why they didn't put that on the website or on the IVR at the start of the call, goodness only knows. It's not difficult to do. I had a fruitless wait and the agents are stacked high with calls, some of which I'm sure will be for quotes. Very unprofessional. I'll go elsewhere.
2 de setembro de 2024
Opinião espontânea
Resposta da Just Landlords
We are so sorry to hear of your experience with us today, we always value each customer and phone call we receive here at Just Landlords. We are currently looking into this situation but we are more than happy to provide a quote over the phone for any new customers that come our way. Thank you for your honest feedback and we have tried to call you back for a quote if you still needed one.
Excellent customer service
Craig provided excellent customer service to me when I had queries about my policy renewal. I'm still a bit inexperienced as a landlord but he was patient, kind and answered all of my questions. I'm feeling reassured and very grateful for the help I received today.
1 de agosto de 2024
Opinião espontânea
Resposta da Just Landlords
Another great piece of feedback for Craig, always going above and beyond for our customers! Thank you Craig!
Very prompt response with clear advice.
5 de julho de 2024
Opinião espontânea
Resposta da Just Landlords
Thank you for your honest feedback and happy our team of experts can help you with any questions.
Just to review update on my just…
Just to review update on my just landlords insurance. Today I received a call from a helpfull man .I received £50 as a goodwill gesture. And renewed my insurance I can send a cheque to pay the premium which I have done .Thanks for the good service today
3 de julho de 2024
Opinião espontânea
Resposta da Just Landlords
Glad to hear your feedback on your experience with Just Landlords, we are sorry it wasn't resolved first time around but happy to hear we helped you through your situation and even more so you renewed with us again as we value every customer here at Just Landlords.
There is no facility to login to your…
There is no facility to login to your account on-line anymore. You need to ring them. They do not send renewal quotes early enough (still not got one within a week of the renewal date) for you to consider. I guess they are hoping you will automatically renew and not compare other providers. Very frustrating.
19 de abril de 2024
Opinião espontânea
Resposta da Just Landlords
I'm sorry to hear about you journey with us here at Just Landlords, unfortunaly we don't currently have an option available online in which you can download your documents but you can contact us via phone or email to request any documents. We will be in touch shortly to look to review your journey with us an any issues you may have had.
Excellent Service
I have always received excellent service every time I need to contact Just Lanlords.
15 de abril de 2024
Opinião espontânea
Resposta da Just Landlords
So glad to hear your feedback on another great customer experience at Just landlords. I'll be sure to pass this onto the team and thanks again!
Easy Renewal
Timely renewal reminder with easy to follow link and process
27 de fevereiro de 2024
Opinião espontânea
Resposta da Just Landlords
Thanks for the great review Kelly! Glad you found us easy to deal with and thank you for renewing with us! Martin
The people really do care and vaslue your reviews
Had an issue but got resolved very quickly so great service.
23 de fevereiro de 2024
Opinião espontânea
Resposta da Just Landlords
Hi Nigel, I am very sorry about your experience. This is not the level of service that we are known for. If you can provide me your details and I will be more than happy to take a look into this for you. Martin
A very helpful experience.
Kieran's approach to the insurance queries was positive, efficient and productive. The discussions were conducted in a pleasant, friendly and courteous atmosphere.
24 de novembro de 2023
Opinião espontânea
Yes I would recommend...
I have now begun my 3rd year with Just Landlords and whilst I have never had a need to make a claim and can therefore not comment on that side of things, I have found the overall process and pricing thus far to be extremely good and I would recommend to others.
2 de novembro de 2023
Opinião espontânea
quick response
Andrea has been very helpful. She helped me update my policy details and confirmed the changes in email shortly after the call. Thank you for your assistance.
30 de outubro de 2023
Opinião espontânea
Thanks Andrea
Andrea was very helpful and dealt with my changes and updates in an efficient and helpful manner
24 de outubro de 2023
Opinião espontânea
Simple & straight forward
12 de outubro de 2023
Opinião espontânea
Alex helped me today with 3 queries
Alex helped me today with 3 queries. He dealt with them in a friendly and efficient manner.
11 de outubro de 2023
Opinião espontânea
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