Keter Opiniões 6336

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very well made products I have now bought a Potting shed, storage cabinet & an Elevated Garden Bed Planter. Instructions were very easy to assemble with all three products being very stable. I would... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The purchase experience was great through the Keter website. Our storage bin arrived much sooner than we had hoped, and was super simple to put together thanks to the clear instructions. We particular... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Bought an outside box and the wind snapped the hinges. Got in touch with Keter who sent a snotty reply with terms and conditions saying nothing they will do. Poor customer service and they clear... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Edifícios para jardim
  2. Automontagem
  3. Loja de móveis de jardim
  4. Loja de bricolage, casa e jardim

Escrito pela empresa

Thank you for visiting our Trustpilot page! We really appreciate you taking the time to share your thoughts and experiences with us — your feedback helps us improve and continue delivering great service. If you need any assistance, our team is here to help: • General enquiries & spare parts: 📧 csuk@keter.com • Questions about purchases made directly from Keter: 📧 hduk@keter.com • If you’d like to escalate an issue or feel you’re not receiving the service you expect: 📧 ceuk@keter.com We’re committed to making sure you have the best possible experience with us. Thank you for being part of the Keter community! 😊 — Team Keter


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Perfect product, surly delivery by DX

The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) was leant against the front door making it hard to open. "Ooo it's here" said I cheerily to which the delivery guy monotone'd "name?". When I was momentarily stunned by his attitude, he just repeated "name?" then turned and walked off. I realise you're not responsible for third party (and third rate) delivery companies but this sullied an otherwise great experience. He obviously hated his job. Maybe you could ease his anguish and not give DX any more annoyingly big and heavy parcels to deliver? Apart from that, all good, lovely product.

15 de abril de 2026
logótipo da Keter

Resposta da Keter

Hey Mark Jones,

We appreciate your feedback and are glad you like the storage box. We're sorry the delivery experience fell short of expectations. We'll address this with the delivery company to improve their service. Thank you for bringing this to our attention.

Keter

Classificada 5 em 5 estrelas

As described

As described, delivered in a timely fashion and good quality.

17 de abril de 2026
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Resposta da Keter

Hi David Matthews,

We appreciate your positive feedback! We are so glad the product was as described, delivered promptly, and of good quality. Thank you!

Keter

Classificada 2 em 5 estrelas

Poor delivery information

Received a text in the morning saying my delivery slot was between 9.00am - 1.00pm. Based on this information I made appointments for the afternoon. At 9.30 I got a call from the driver that my delivery would be between 2.00pm - 5.00pm. I then had to cancel my afternoon appointments!! The delivery was eventually made at 5.45. If this information was given to me prior to the delivery date I would not have wasted a days holiday.

17 de abril de 2026
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Resposta da Keter

Hi Nick Macaree,

We appreciate you taking the time to share your experience. We're sorry the delivery time changed, causing you to miss your appointments and waste holiday time. We'll review this to prevent similar issues in the future.

Thank you

Keter

Classificada 5 em 5 estrelas

Keter 6x8

Delivered on time, instructions good and easy to assemble, roof was harder but not a problem. Looks good in garden

17 de abril de 2026
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Resposta da Keter

Hey Mr Peter A,

We're happy to hear that the delivery was on time and the instructions were helpful! We appreciate your feedback regarding the roof assembly. It looks great in your garden!

Keter

Classificada 5 em 5 estrelas

Delivered on time and the heavy bulky…

Delivered on time and the heavy bulky packages moved to the rear of my property by the delivery team.

17 de abril de 2026
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Resposta da Keter

Hi Gary Keegan,

We're happy to hear that your delivery arrived on time, and our team placed the heavy items at the rear of your property. Thank you for your feedback.

Keter

Classificada 5 em 5 estrelas

Excellent delivery and product

The purchase experience was great through the Keter website. Our storage bin arrived much sooner than we had hoped, and was super simple to put together thanks to the clear instructions. We particularly like the lid support hinges that keep the lid open. It looks great and has plenty of storage capacity for our lounger cushions.

17 de abril de 2026
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Resposta da Keter

Hi Joanne,

We're happy to hear that your purchase experience was great! It's wonderful the storage bin arrived quickly and assembly was simple. We're glad you like the lid support and storage capacity. Thanks for your positive feedback.

Keter

Classificada 5 em 5 estrelas

Excellent value and perfect for our…

Excellent value and perfect for our Small back garden

9 de abril de 2026
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Resposta da Keter

Hey Margaret Waterson,

We're happy to hear that our product offers excellent value and is perfect for your small back garden. Thank you for your positive feedback.

Keter

Classificada 5 em 5 estrelas

Great service

Great service, informed all through delivery process with prompt delivery.

17 de abril de 2026
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Resposta da Keter

Hi Chris,

We appreciate you sharing your experience! We are so happy to hear that you were informed throughout the delivery process and it was prompt.

Thank you

Keter

Classificada 5 em 5 estrelas

I'd definitely recommend this shed.

Very efficient delivery service. All the parts were easily identifiable and the instructions were very good. Estimates up to 4 hours to build but we were closer to 6, despite us being practical. So far so good and would definitely recommend the product.

9 de abril de 2026
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Resposta da Keter

Hey Stephen,

We're happy to hear that the delivery service was efficient and the instructions were helpful! We appreciate your feedback regarding the build time and are glad you would recommend the product. Thanks for your review!

Keter

Classificada 5 em 5 estrelas

Excellent robust products

Excellent robust products at an reasonable cost

9 de abril de 2026
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Resposta da Keter

Hi Mr P Mathias,

We appreciate your positive feedback! We are so glad you find our products robust and reasonably priced. Thank you!

Keter

Classificada 5 em 5 estrelas

good company asked fpr some spares for shed

good company asked fpr some spares to move shed
they are sending new location pins shed 15 years old
and still good

16 de abril de 2026
Opinião espontânea
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Resposta da Keter

Hey Mr Mike Schofield,

We're happy to hear that you had a good experience with us! It's great that we could assist you with the spares for your shed and provide new location pins. Thank you for your positive feedback.

Keter

Classificada 5 em 5 estrelas

Very well made products & great as it NOT made in China

Very well made products I have now bought a Potting shed, storage cabinet & an Elevated Garden Bed Planter.
Instructions were very easy to assemble with all three products being very stable. I would certainly recommend Keter for their design, self assembly procedure together with their thought for DIY householder. The main thing I found Follow the instructions page by page & you cannot go wrong.

16 de abril de 2026
Opinião espontânea
logótipo da Keter

Resposta da Keter

Hey Barry Collins,

We're happy to hear that you are enjoying your Keter products! It's great to know the assembly was straightforward and the items are stable. Thank you for recommending our designs and self-assembly process.

Keter

Classificada 5 em 5 estrelas

All good

Nice item, reasonable price, swift delivery and easy to put together

9 de abril de 2026
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Resposta da Keter

Hey Jane Carstairs,

We appreciate your positive feedback! We are so glad you found the item nice, the price reasonable, and that delivery and assembly were swift and easy.

Thank you

Keter

Classificada 1 em 5 estrelas

A fuir expérience très mauvaise…

A fuir expérience très mauvaise livraison perdu pas de retour de leur part pourtant plusieurs appel et mail de relance j’imagine même pas quand je vais demander mon remboursement la bagarre que cela va être.

15 de abril de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Weak door construction…

Product was delivered on time and efficiently. However on unpacking the shed I found the top plastic sections cracked and flimsy. This means the doors are not very strong.

15 de abril de 2026
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Resposta da Keter

Hi Brian,

We are sorry to hear that the shed has not met your expectations, if you wish for us to arrange a collection for a refund or replacement please email ceuk@keter.com

Thank you

Keter

Classificada 5 em 5 estrelas

My kids broke the door

My kids broke the door. I emailed them to buy a replacement part, and they replied quickly and sent the part free of charge. A quality product comes with quality customer service.

15 de janeiro de 2026
Opinião espontânea
logótipo da Keter

Resposta da Keter

Hey Jay Yila,

We're happy to hear that we could quickly assist you with a replacement part at no charge after the door was broken. We appreciate your feedback and are glad you had a positive experience with our customer service.

Thank you

Keter

Classificada 5 em 5 estrelas

Top quality and long lasting

Keter provide a varity of top quality products which last for decades.
I have purchased sheds and out door planters and storage boxes which look like new decades later.
I recently purchased planters which are of excellent quality.
The process to order online was very easy and my order was delivered within a few days.
The planters were very well packaged and easy to assembly.
I highly recommend Keters products.

15 de abril de 2026
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Resposta da Keter

Hi Paul Jones,

We're happy to hear that you find our products to be of top quality and long-lasting. We appreciate your positive feedback regarding the easy online ordering process, quick delivery, and well-packaged, easy-to-assemble planters. Thank you for recommending our products!

Keter

Classificada 5 em 5 estrelas

shed delivery

The delivery was on time and the men were very helpful.

15 de abril de 2026
logótipo da Keter

Resposta da Keter

Hi Steve,

We appreciate your positive feedback! We are so glad the delivery was on time and the men were very helpful. Thank you!

Keter

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