the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Ver mais
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Leia as opiniões dos outros
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Ver mais
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My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Ver mais
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Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Informações de contacto
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Reino Unido
- hello@keytravel.com
- www.keytravel.com
4,6
Excelente
874 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very easy to use the system and book…
Very easy to use the system and book the travel and accommodation within the set budget
2 de maio de 2026
Resposta da Key Travel
Hi Debbie, this is great to hear. We are pleased you found our booking tool easy to use. Thank you for sharing this in your review.
It was a name correction with what I…
It was a name correction with what I would call a difficult airline to deal with. It was taken on by Brenda and was just fixed. She even contacted me with an update as to how it was going.
Just watch those time zones. She called kind of early in the morning. I was already up.
1 de maio de 2026
Resposta da Key Travel
Hello Norman. We are so pleased Brenda was able to get the name correction sorted for you, especially when dealing with a more challenging airline. It is great to hear she kept you updated along the way too. We appreciate your note about the time zones and will be mindful of this for future contact.
Thank you again for taking the time to share your feedback.
Resposta da Key Travel
Thank you for the review Jeremy. It's great to hear about your experience.
Resposta da Key Travel
Hi Vicki, thank you for sharing your experience with Kjel. We're pleased they were able to help you so promptly, and will be sure to share this review with them.
Anita is great!
29 de abril de 2026
Resposta da Key Travel
Hi Bonnie, thank you for your review. We will be sure to let Anita know about this glowing review!
Resposta da Key Travel
Hello Elfadil, we are really pleased to hear about your interaction with our team and appreciate you leaving us your review - thank you!
Quick and competent response and support
16 de abril de 2026
Resposta da Key Travel
Thank you for the review Marcin! We are happy to hear about your experience with us.
not recomended at all
not recomended at all. we have in the organisation and booking throught them is nightmare and price are much more expensive . they do not allow to block the price and the request approval is taking complex steps.
15 de abril de 2026
Opinião espontânea
Resposta da Key Travel
Thank you for taking the time to share your feedback. We are sorry to hear that your booking experience has been frustrating.
We understand how disappointing it can be when prices change while you are waiting for approval. The approval process is set by each organisation’s own internal travel workflow, and we are not able to bypass it. This means we can only confirm a booking once approval has been received.
Airline fares are dynamic and can change in real time based on demand and availability, so unfortunately we cannot guarantee that a fare will remain the same while approval is pending. We appreciate that this can be frustrating for travellers.
In terms of pricing, the lowest fare is not always the best overall value. In many cases, more flexible fares can help avoid additional costs later, such as change fees, cancellation charges, or the need to rebook at a higher price if plans change. They can also provide more support if travel is disrupted.
We also offer specialist fares that can include benefits such as discounted like-for-like rates, longer holding periods, lower change or cancellation fees, fewer restrictions, and in some cases additional baggage at no extra cost.
We are sorry that this was not a better experience for you. If you are happy to contact us directly (hello@keytravel.com) with your organisation name and your email, we would welcome the chance to understand which part of the approvals process is causing you issue. We can take that information and review with your organisations travel programme manager to see if there are any improvements that can be made.
Anita is helpful and patient and…
Anita is helpful and patient and knowledgeable. That’s very reasssuring.
15 de abril de 2026
Resposta da Key Travel
Thank you for sharing this Gail. We are pleased to know Anita was able to help with your booking. We'll be sure to pass your comments on to both Anita and her manager.
Key Travel Platform: Simple Booking with Great Value
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
14 de abril de 2026
Resposta da Key Travel
Hi Chioma. It is great to hear about your experience booking your flights via our Online Booking Tool. We are so pleased you are finding the benefit of our Humanitarian fares. Not sure if you know, but we pioneered the very first specialist humanitarian airfare back in the 1980's!
Jimish provided excellent customer…
Jimish provided excellent customer service for the complexity of my flight.
7 de abril de 2026
Resposta da Key Travel
Hello Salman. Thank you for letting us know about your experience and the excellent customer service you received from Jimish. Great to hear feedback like this. We'll be sure to let Jimish and their manager know.
Resposta da Key Travel
We appreciate you letting us know that you found our responses to be efficient and quick. Thank you for sharing Stellamaris!
My experience was very easy
My experience was easy, I received regular communication and guidance on each step in the booking process
4 de abril de 2026
Resposta da Key Travel
Hi. We are so pleased to hear about how easy your experience was and that you were kept informed and given guidance to ensure a smooth booking experience. Thank you for sharing this!
This was my first experience with the…
This was my first experience with the Oxford staff of KT. They were efficient and helpful.
2 de abril de 2026
Resposta da Key Travel
Hi Ala, thanks for sharing about your first experience with Key Travel. We look forward to supporting you with your next trip.
Ease of use.
4 de abril de 2026
Resposta da Key Travel
Thanks Frances, we appreciate you taking time to leave a review.
Customer service was very helpful
Customer service was very helpful. The Agent was very professional and a real warm human voice on the other end of my call. I was very impressed.
3 de abril de 2026
Resposta da Key Travel
Hi Gloria, thank you for your review. We feel it is important to always have the option of speaking to one of our in-house agents and are glad they were able to assist you.
Resposta da Key Travel
Thank you Housseini, glad to hear about your experience. Thank you for sharing.
Have used Bianca at Travel Key a few…
Have used Bianca at Travel Key a few times always thought they were amazing in the last month when our flights were canceled due to the war in the Middle East Bianca Shane and all the team worked tirelessly over the long weekend to find us flights so that we didn’t miss our cruise which was awesome Bianca Shane and the team have successfully secured our flights home I cannot recommend them highly enough
2 de março de 2026
Opinião espontânea
Resposta da Key Travel
What a lovely review to read, thank you Dorothy. We will be sure to share this with Bianca, Shane and the team. It's always great to hear this kind of feedback.
Resposta da Key Travel
Thanks Isaac, glad to know you received the support you needed and in a timely manner.
Resposta da Key Travel
What lovely words to hear about your experience Alessandro! Thank you for sharing.
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