the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Ver mais
A empresa respondeu
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Ver mais
A empresa respondeu
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Informações de contacto
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Reino Unido
- hello@keytravel.com
- www.keytravel.com
4,6
Excelente
874 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Familiar dashboard and though…
Familiar dashboard and though multistage the process worked
10 de junho de 2026
Resposta da Key Travel
Great to hear about your experience with our online booking tool. Thank you for leaving us a review!
Prompt attendance to issues
Prompt attendance to issues, efficiency and professionalism in the booking process by company staff.
10 de junho de 2026
Resposta da Key Travel
Glad to hear how our team were able to support you Olutayo, thank you for sharing your experience.
The agents always try to find the most…
The agents always try to find the most convenient and cheapest flight. They always answer kindly when we have questions.
8 de junho de 2026
Resposta da Key Travel
Thank you Edith for sharing your experience. It is great to read about the service you have experienced..
Clare was great to work with
Clare was great to work with. Capable and friendly, and got everything sorted out.
9 de junho de 2026
Resposta da Key Travel
Hi Darren, it is great to hear about your experience and how Clare was able to support you. Thank you for leaving us your review.
Easy booking and process
2 de junho de 2026
Resposta da Key Travel
Hi Sukarni, really pleased to hear about your experience and how easy you found the booking process. Thanks for the 5 stars!
very fast and efficient
5 de junho de 2026
Resposta da Key Travel
Glad you found the service fast and efficient Fiona. Thank you for leaving us a review.
Resposta da Key Travel
Thank you for leaving us a review Lorenzo. We look forward to supporting your next trip.
Quick and Efficient Booking in an Emergency
Key Travel helped book the accommodation in Japan in seconds, which helped me a lot in an emergency situation.
27 de maio de 2026
Resposta da Key Travel
Thank you for leaving this review Lu and sharing how we were able to support during the emergency situation. We are glad to have been able to help.
Phone based team did an amazing job…
Phone based team did an amazing job with arranging my flight to Australia over the weekend. Excellent service!
27 de maio de 2026
Resposta da Key Travel
Hi James, thank you for sharing your experience with our agents and how they were able to support your travel arrangements to Australia!
Resposta da Key Travel
Thank you for the review Christian. So pleased to know about your experience and how supportive you found our agents.
Key offers a comprehensive responsive…
Key offers a comprehensive responsive travel service that works with organisations and their employees to find suitable travel options - whether shorter, simpler trips or multi country travel.
20 de maio de 2026
Resposta da Key Travel
Thank you for your review, Kiran. We are really pleased to hear that you value the responsive service provided by us. Supporting organisations and their employees with everything from straightforward trips to more complex multi-country travel is exactly what we aim to do. We appreciate you taking the time to share your feedback.
Booking process
Finding suitable train times was easy to navigate, I was able to book seats and preferences on the set train times.
14 de maio de 2026
Resposta da Key Travel
Great to know you had everything you needed to get your trip planned and booked. Thank you for sharing this with us Shelley and for the 5 stars!
Resposta da Key Travel
So pleased you had a good experience with the app and found everything simple to use. Many thanks for the review Ana.
Resposta da Key Travel
Just what we like to hear - thank you for sharing this with us MC.
Resposta da Key Travel
Thank you Sulaiman, glad to know you had a good experience.
Worse travel agent
Worse travel agent, best to book yourself directly if you can. They charge extra and provide zero service. Key-travel booked my tickets to AKL from LHR, I triple checked with them that they booked and paid extra for my seat, they confirmed it, said it cost £80 extra. Yesterday unable to check in online because of how they booked the flight, then have to check in at airport, seat has not been paid for but just requested, so airline sold it to someone else. Ended up on 12 hour flight middle seat in the middle section. Contacted helpline, no answer for 2.5 hours: now more than 24 hours later they ask me to provide proof of payment 😱. This is not first time. We are to use KT as part of employer agreements.
15 de maio de 2026
Opinião espontânea
Resposta da Key Travel
We truly are sorry to hear about what has happened and have asked Trustpilot to reach to you directly to secure some more details, to allow us to investigate this further for you.
Resposta da Key Travel
Hi Emma, thanks for letting us know about your experience and for sharing how responsive and helpful Brett was.
easy to use.
12 de maio de 2026
Resposta da Key Travel
Thanks Sue, glad to hear you found the booking tool easy to use. Appreciate you sharing this feedback.
as always
as always, very helpful and responsive to the inquiry and providing assistance.
9 de maio de 2026
Resposta da Key Travel
Thank you for the review Abner, we appreciate you sharing your experience and it is great to hear how helpful our team were.
Great online service
30 de abril de 2026
Resposta da Key Travel
Glad to hear you have enjoyed using our online booking tool Michael. Thank you for leaving us your review.
A Experiência Trustpilot
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