Ordered a plane for a birthday gift 3 mths ago. The plane was $350. Never received and Kidstoylover now blame customs. They expect me to contact customs and try track it myself. They take weeks... Ver mais
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Once again a fantastic experience with KidsToyLover. The customer service and update are superb. My parcel arrived in great condition and was delivered in super fast time. I'd like to thank all the... Ver mais
A empresa respondeu
Order was shipped without delay. It was well wrapped to prevent damage and arrived as promised with the updates from Kidstoylover. Good people to deal with.
A empresa respondeu
This plane is worth every penny of it. Very easy to assemble and flies like a real plane. Be prepared for spectators joining your experience. The motor is extremely powerful and it is quite easy to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Visit us and buy a huge variety of Handmade Toys, Puzzles, and much more. There are a lot of fun toys here as gifts for kids.
Informações de contacto
866 Bourke St, 2017, WATERLOO, Austrália
- 0451123588
- info@kidstoylover.com
- www.kidstoylover.com
4,0
Bom
80 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Is this a scam
I ordered and received a plane made with styrofoam.
Looks like a very organized legitimate scam.
Super!!!!
25 de novembro de 2024
Opinião espontânea
Resposta da Kidstoylover
Dear Sven,
We are truly sorry for any inconvenience caused. After checking our records, we could not find a purchase under your name. We kindly recommend reaching out directly to the seller you purchased the item from for assistance.
If there is anything else we can help you with, please do not hesitate to contact us. We’re here to assist you in any way we can.
Best regards,
Kidstoylover Team
How does this company stay in business?
I purchased a J20 model plane from them months ago. When it arrived, two of the 3 wheels were sticking badly. First they said that this is normal, and I should just get used to it. They said I could try to free up the wheels, but I had already spent half an hour trying. So I asked for a return authorization and refund. Instead, KidsToyLover sent me 3 new wheels. TWO OF THEM WERE JAMMED! Now they say they will refund me - if I ship the plane back at my expense, from Canada to New South Wales! That would cost as much as I paid for this product (I am not saying "what it is worth", because that is closer to $10.00). This was a huge mistake from the start and a warning to others.
4 de outubro de 2024
Opinião espontânea
Resposta da Kidstoylover
Dear Richard,
We sincerely apologize for the inconvenience you’ve experienced with your J20 model plane. As a company that regularly films promotional videos showcasing our products, we have tested the ground-gliding takeoff of this model and have not encountered any issues. Additionally, we have sold a significant number of these planes without receiving similar complaints about the wheels from other customers.
When you initially informed us about the issue before using the product, we promptly sent replacement wheels to resolve the problem. We regret that you encountered similar difficulties with the new wheels. We completely understand your frustration and agree to process your refund.
Please return the product to the following address:
Xiang
Kidstoylover
Parcel Locker 10114 67041
10-12 RALPH ST ALEXANDRIA NSW 2015
Once we receive the product, we will arrange your refund immediately. Thank you for your understanding and support.
Best regards,
The Kidstoylover Team
Amazing plane
This plane is worth every penny of it. Very easy to assemble and flies like a real plane. Be prepared for spectators joining your experience.
The motor is extremely powerful and it is quite easy to take off and land in water. The plane's electronics are covered with insulating material so there is no effect from getting soaked in water. You just need to let the plane get dry and it will work fine again.
22 de julho de 2024
Opinião espontânea
Resposta da Kidstoylover
Dear Stavros,
Thank you for your wonderful feedback on the H650 Raptor! We're thrilled to hear that you're enjoying the plane and that it's meeting your expectations. It's great to know that the assembly was easy and that it's flying so well, even in water. Your experience and satisfaction are exactly what we aim for.
Happy flying!
Best regards,
Kidstoylover Team
Just great fun
Turns up quickly straight away flying when batteries charged and so much fun to fly and easy to fly for beginners EVERY MAN OR WOMAN SHOULD OWN ONE
21 de julho de 2024
Opinião espontânea
Resposta da Kidstoylover
Hi Ian,
We're thrilled to hear you're having so much fun with the plane! Thanks for the great feedback. Happy flying!
Best regards,
Xiang
Kidstoylover
I did not receive my order. Nobody answer to me.
I sent a lot of mail to this company to know where is my order. They never answer. I want my cash back. It s the order 7707.
Bruno BERRUYER
20 de julho de 2024
Opinião espontânea
Resposta da Kidstoylover
Dear Bruno,
We sincerely apologize for any inconvenience caused by not receiving your order and for the lack of response to your previous emails. It seems there might have been an issue with our email delivery, possibly directing our correspondence to your spam folder.
Regarding your order number 7707, we want to assure you that it has been dispatched shortly after your purchase. You can track your order using the following link: https://www.kidstoylover.com/apps/parcelpanel?nums=CNG00664347056253
If you have any further questions or require assistance, please do not hesitate to contact us. We appreciate your understanding and support.
Thank you.
Best Regards,
Kidstoylover Team
Great company
Great company to deal with we have bought 4 aircraft plus spares apart being for the kids to fly we use them to scare away giant predictor birds from our poultry on our farm they work a treat and do as the videos show.
Highly recommended
14 de junho de 2024
Resposta da Kidstoylover
Hello Neil,
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that our aircraft are not only providing fun for the kids but also helping protect your poultry farm. It's great to know they are effective and performing as shown in the videos.
We truly appreciate your recommendation!
Best regards,
Xiang
Kids Toy Lover
Ordered 2 planes and they arrived the…
Ordered 2 planes and they arrived the next day! Happy with the quality of product aswell
24 de novembro de 2023
Opinião espontânea
Resposta da Kidstoylover
Hi Louise,
Thank you so much for your positive review! We're thrilled to hear that you're satisfied with the planes and the prompt delivery. If there's anything else we can do for you, just let us know.
Warm regards,
Kidstoylover
It has been a month and still hasn’t…
It has been a month and still hasn’t received the product.
Every time I ask, they said it was an unsuccessful delivery…
Really looks like a scam to me.
Don’t recommend
21 de setembro de 2023
Opinião espontânea
Resposta da Kidstoylover
I’m truly sorry to hear about your experience and understand the frustration that comes with delivery issues. Our customers’ satisfaction is our top priority, and it’s clear that we fell short in this instance. We’ve experienced challenges with the initial address provided, but we are committed to ensuring you receive your order.
I’d like to assure you that our team has been working diligently to resolve this matter. We’ve dispatched your order a second time to the updated address, incurring additional costs, with the hope of rectifying this situation promptly. The new, more detailed address should enable a successful delivery this time.
We are monitoring the progress closely and you can also track the status of your parcel https://auspost.com.au/mypost/beta/track/details/LK184633869AU.
We sincerely apologize for the inconvenience and stress this has caused. We’re committed to improving our services based on the feedback we receive and would like to make things right for you. We will continue to keep open lines of communication and are here to address any further concerns or questions you might have.
Thank you for your patience and understanding as we work to resolve this issue.
hello i haven't received my parcel.
hello i haven't received my parcel.
#**** Adress (___________) RC Drone 530
Your website says that the order has been completed, but I have not received it. What should I do? Can you deliver it to me
27 de fevereiro de 2023
Opinião espontânea
Resposta da Kidstoylover
Your parcel arrived at the delivery centre.
https://post.kz/; +7 727 259 06 05
Please contact them to get your parcel.
Absolute garbage
Absolute garbage, made from the cheapest, crap styrofoam know to man, damaged in the box, I paid $60.00 for this junk, literally looks like something you get at the dollar store, DO NOT BUY from this company, buy the way they don’t respond to emails so I can’t return it!
13 de dezembro de 2022
Opinião espontânea
2 faulty planes
I bought 2 planes. The thing was so bad in condition.
We just took it out from box and it easily cracked itself so we cannot use any of them.
My husband was way too disappointed so he throw them into trash bin straight away.
I felt so bad for him, for our waiting time and our money as well.
I wished I didnot buy that things ..
17 de julho de 2022
Resposta da Kidstoylover
Dear Nguyen,
We apologize for the condition of the planes. For the model aircraft, practice is essential. We've sent you the instructions, and we recommend watching them and practicing more. Mastering throttle and direction control is key. If you have any further questions, please feel free to contact us.
Best regards,
Kidstoylover
The product is good but….
The product is good but the shipping/tracking information was inaccurate and not updated.
17 de julho de 2022
Resposta da Kidstoylover
Thank you for your comment, we will improve it based on your suggestion.
Kids love the airplane
Kids love the airplane. the seller response promptly. I saw there is a misleading review. I checked with the seller. Their company named WL International trading Pty Ltd and established in Australia on 2013. ( Checked in ASIC)
4 de março de 2022
Opinião espontânea
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