I ordered the Regal oval double extending table with 8 x teak stacking chairs, cushions & parasol. Jamie and Ryan delivered and built it so quickly and professionally. I’m delighted with it! It’s very... Ver mais
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Excellent service. Easy to order, quick to arrive and the delivery guys were fabulous. I was not in when the table and chairs arrived, but left the gate open and when I came back it was all set up bea... Ver mais
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We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... Ver mais
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Really happy with our new table — the quality is excellent and it looks fantastic. Delivery and service were top-notch too. I was at work when it arrived, but my partner was home and said every... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
Informações de contacto
Poppy Barns,, RG17 7TT, Lambourn Woodlands, Reino Unido
- 03334561370
- sales@kingsleysmythe.com
- www.kingsleysmythe.com
4,7
Excelente
661 opiniões
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Resposta da Kingsley Smythe Ltd
Thank you for your kind words! We’re glad to hear Matt and Max provided great service.
Best regards,
The Kingsley Smythe Team
Great sevice both Matt &Symon who…
Great sevice both Matt &Symon who delivered and put furniture together did a great job
14 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for your feedback! We’re pleased to hear that Matt and Symon did a great job delivering and assembling your furniture.
We appreciate your support and hope you enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Everything 100% perfect
A simple ordering process. Very quick delivery. Lovely, polite men who delivered the furniture. The quality is amazing and the price is fantastic. 100% in every way. I am delighted with our new garden set
9 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the ordering process simple, delivery quick, and the delivery team polite and helpful.
It's fantastic to know you’re delighted with the quality and price of your new garden set — your 100% satisfaction means a lot to us!
Enjoy your new furniture, and thank you for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
Nick and Symon did a good job…
Nick and Symon did a good job delivering everything safely and leaving instructions as to how to assemble and treat the furniture
12 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for your feedback! We're glad Nick and Symon delivered everything safely and provided clear instructions for assembly and care.
We appreciate your support and hope you enjoy your furniture!
Best regards,
The Kingsley Smythe Team
Nick and Symon were great
Nick and Symon were great. Did the job in a friendly and helpful way without any fuss. A good advert fr Kingsley Smythe.
12 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for your kind words! We’re delighted to hear that Nick and Symon provided friendly and helpful service — they truly are great ambassadors for Kingsley Smythe.
We appreciate your support and hope you enjoy your furniture!
Best regards,
The Kingsley Smythe Team
Friendly and helpful
Nick and Simon were very friendly and helpful. They offered to swap out two chairs so there is a pair that match. They also gave helpful information about care and maintenance.
12 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for your lovely feedback! We're pleased to hear that Nick and Simon were friendly and helpful, and that they ensured you had matching chairs along with useful care advice.
We appreciate your support and hope you enjoy your furniture for years to come!
Best regards,
The Kingsley Smythe Team
Excellent service and communication…
Excellent service and communication from Kingsley Smythe during the purchase, prior to delivery and post. Nick and Jay carried out a smooth delivery and installation and unpacking. Thank you.
4 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for your kind words! We're delighted to hear that the service and communication from Kingsley Smythe met your expectations throughout the purchase, delivery, and installation process.
Nick and Jay will be pleased to hear your feedback about their smooth and efficient service. Thank you for choosing us!
Best regards,
The Kingsley Smythe Team
Good furniture at a competitive price
Good furniture at a competitive price, supplied quickly and conveniently. The website provided, what proved to be a very accurate description and pictures of the products. Comms between them and us were prompt and timely. But, the real reason they score 5 stars was the delivery experience. Nick and Symon provided a brilliant delivery experience, with excellent updates on delivery time, advice on assembly, and detailed instructions on aftercare and getting the best out of our teak furniture. Well done, chaps.
5 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for your fantastic feedback! We’re delighted to hear you found our furniture great value and appreciated the accurate website descriptions and prompt communication.
Nick and Symon will be thrilled to hear your kind words about their delivery service and aftercare advice — we’ll be sure to pass this on to them.
Thanks again for choosing Kingsley Smythe, and we hope you enjoy your teak furniture for years to come!
Best regards,
The Kingsley Smythe Team
Very pleased with our product
Very pleased with our product -table and 8 chairs - which we saw at flower show. Arrived after only 1 week. Communication from company was poor but the delivery drivers Nick and Symon were polite, explained re aftercare and assembly so to them we give top score 👍
6 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for sharing your feedback, Michelle. We're delighted to hear that you’re very pleased with your table and chairs, and that Nick and Symon provided excellent delivery service and aftercare advice.
We’re sorry to hear that communication from our side didn’t meet your expectations. Your comments are important to us, and we’ll work on improving this.
Thank you for choosing Kingsley Smythe, and we hope you enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Friendly delivery staff
Friendly delivery staff, good communication, from Nick and Symon
6 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for your kind words! We’re glad to hear Nick and Symon provided friendly service and good communication.
Best regards,
The Kingsley Smythe Team
The rep at the show was helpful and…
The rep at the show was helpful and friendly answered any questions and explained everything well. We were kept informed by email about when the furniture would be delivered and we only had to wait a week which was great. The delivery team Nick and Symon arrived at the time they said they would. They were both really friendly and happily assembled the furniture and then explained in detail how to care for the furniture. They cleared the packaging and took it away. All in all it was a great experience from purchasing the product to seeing it in our garden. Special thanks to Nick and Symon as they weee so helpful and friendly they truly do care about customer service
6 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you so much for your wonderful feedback! We’re delighted to hear that from the show to delivery, your experience with Kingsley Smythe was smooth and enjoyable.
Nick and Symon will be thrilled to hear your kind words about their friendly and helpful service — they truly take pride in providing excellent customer care.
We hope you enjoy your new garden furniture for many years to come. Thanks again for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
The delivery guys were superb
The delivery guys were superb. Nick and Symon. I can't wait to set the table up. I'll come back once we've unpacked it.
5 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you for your kind words! We’re so glad to hear Nick and Symon provided superb service. We hope you enjoy setting up your new table — looking forward to hearing how you get on once it’s unpacked!
Best regards,
The Kingsley Smythe Team
Nick and symons delivery
Nick and Symon where extremely helpful and went above and beyond I would definitely recommend for friends and family
5 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for your wonderful feedback! We're delighted to hear that Nick and Symon went above and beyond to help. Your recommendation means a lot to us!
Best regards,
The Kingsley Smythe Team
Thank you Nick and Simon for the smooth…
Thank you Nick and Simon for the smooth delivery! I can't wzit to enjoy the new furniture!!
5 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you so much for your kind words! We’re glad Nick and Simon made your delivery smooth. Enjoy your new furniture—we hope it brings you lots of great moments!
Best regards,
The Kingsley Smythe Team
purchased a table and chair set from…
purchased a table and chair set from garden show , very helpful sale person , after the furniture was delivered we notice slight damage to one of the sections of teak,sent one email and the immediate action started to sort the problem
two first class guys came to repair the table but felt the repair could not be done to their high standards so they got a new table off the van , assembled it and swapped them over
thank you Dawid and Max you are a credit to the company
I highly recommend Kingsly Smyth 5 star service
5 de julho de 2025
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Resposta da Kingsley Smythe Ltd
Thank you so much for your fantastic feedback! We’re sorry to hear about the initial issue, but we’re delighted that Dawid and Max handled the repair and replacement with such professionalism and care.
We’ll be sure to pass on your kind words to them — they truly are a credit to Kingsley Smythe.
Thank you for your recommendation and for choosing us!
Best regards,
The Kingsley Smythe Team
Excellent customer service
We purchased a dining set and bench in June. The parasol when up swiveled. We contacted the firm and were told this could be remedied with an adjustment requiring drilling to the pole and additionally the installation of a heavy metal base. We were also concerned by what we could only describe as streaking on parts of the furniture. The response from Kingsley Symthe was prompt with Nick and Jay visiting us the following day to address the issue of the parasol and the marks on the furniture. We could not have asked for a better team ! They were excellent. With regard to the parasol, they did the necessary work, ensured it was firmly fixed as required and clearly demonstrated what we needed to do when raising the parasol.
With regard to the streaking on the furniture, they explained that it was on parts that had not had the same level of sun exposure and assured us that with weathering, the streaking would fade away. They were very knowledgeable and also advised us on care and maintenance.
Nothing was too much trouble for them, they were friendly , professional and very patient with answering all our questions! They are a credit to the company.
Overall based on our experience, we can recommend this business with excellent customer service.
4 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for taking the time to share your detailed experience. We’re delighted that Nick and Jay were able to promptly address the parasol issue and reassure you about the streaking on your furniture.
It’s wonderful to hear they provided knowledgeable, friendly, and patient service — they truly are a credit to Kingsley Smythe.
We appreciate your recommendation and hope you continue to enjoy your dining set and bench for years to come!
Best regards,
The Kingsley Smythe Team
Nick and Jay the delivery guys were…
Nick and Jay the delivery guys were amazing
4 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for your kind words! We’re delighted to hear Nick and Jay were amazing.
Best regards,
The Kingsley Smythe Team
Ordered a garden set 25th May and still…
Ordered a garden set 25th May and still waiting. A week after placing the order I chased as had heard nothing. This clearly prompted them into acton as I then received an email confirming my order. It was 11th June before they finally delivered completely the wrong table and a poor quality bench and chair. Raised it with them to receive a replacement order on email which I pointed out was the same wrong table again but was assured the right table would be delivered. Had to even then send them photos of what we had ordered and wait until today 2nd July for a 2nd attempt at delivery. Delivered the wrong table yet again which I sent back and the replacement bench and chair were equally not fit for purpose..... .still no idea if we will ever get the furniture!
2 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for taking the time to leave your review. We take all feedback seriously and truly value your honesty.
We’re very sorry for the experience you’ve had — it’s absolutely not the level of service we expect to provide, and we completely understand your frustration.
One of our team members has personally taken ownership of your order to ensure that all items are delivered in the correct condition and to help bring this matter to a resolution. Unfortunately, due to ongoing updates within our system, the internal notes relating to your order did not transfer correctly to the picking slip, resulting in the incorrect table being sent on more than one occasion. We sincerely apologise for this oversight.
As soon as the issue was brought to our attention, we began making arrangements to resolve it as quickly as possible. The team have since emailed you with two alternative delivery dates and have also offered a full refund should you prefer not to proceed with the order.
Please let us know how you would like to move forward. You can reach us by replying to the email or contacting the office on 0333 456 1370, and we will do our best to make things right.
Once again, we are very sorry for the inconvenience caused and appreciate your patience while we work to improve.
Kind regards
The Kingsley Team
Stunning garden furniture
Stunning garden furniture. Bought at 3 counties show. Great delivery and installation from Max & Riu
30 de junho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for your lovely feedback! We’re delighted to hear you’re pleased with your stunning garden furniture and that Max and Riu provided great delivery and installation service.
We hope you enjoy your new furniture for many years to come!
Best regards,
The Kingsley Smythe Team
From initial contact at Gardeners World…
From initial contact at Gardeners World which was excellent through to delivery and installation we could not fault them.Very professional!! and would recommend them without hesitation.
2 de julho de 2025
Opinião espontânea
Resposta da Kingsley Smythe Ltd
Thank you for your wonderful feedback! We’re thrilled to hear that from your first contact at Gardeners World through to delivery and installation, you found our service professional and faultless.
Your recommendation means a lot to us!
Best regards,
The Kingsley Smythe Team
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