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Classificada 5 em 5 estrelas

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Classificada 5 em 5 estrelas

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Informações sobre a empresa

  1. Loja de instrumentos musicais

Escrito pela empresa

Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

832 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(832)

2 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Good price.

Good price. Thought arrival took a while - the lorry seemed to be on the road for days and days! Arrived one day later than expected although DPD did deliver when advised. Parcel well wrapped.

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Eileen, thank you very much for your review. We're sorry your parcel was one day later than promised, sometimes, the delivery company is not able to deliver as quickly as they promise and we're currently solving this issue with them. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Great product

Great product, payment and delivery very easy and swift, great service!

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Clare, thank you very much for your review. We were happy to be at your service, we hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Was a little cautious purchasing from…

Was a little cautious purchasing from this company as I’d never heard of it before, but all my expectations were exceeded. Great prices, exceptionally fast delivery and brilliant customer service! Will definitely use again!!!

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Deb, thank you very much for your review. We're happy we could prove ourselves as reliable and serius business to you. We will be looking forward to your next purchase with us. Tomas

Classificada 5 em 5 estrelas

Electric guitar

Hi, I am always nervous ordering things off different sites, but with the current situation I’ve had to do a lot of shopping online.
My son asked for a left handed guitar for his present so I just put the item he had asked for in to the browser and your site came up first, the pictures were great, very clear and you showed ever angle, the price was what I was expecting so no surprises there! The step by step to payment was straight forward, but if you got stuck there was someone on site to guide you.
The delivery also was great you kept me informed all the way and it arrived all wrapped up safely! I’m so excited to see my sons face! Thank you we’ll be back.
Regards
C O’Connor

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Claire, thank you very much for your review. We're happy you found our e-shop easy to navigate and helpful. We were happy to be at your service and we're also hapy we could provide you with an intrument you son likes. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Fantastic price and super quick…

Fantastic price and super quick delivery to the UK - won't hesitate to buy from again

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Paul, thank you very much for your review. It was a pleasure for us to be at your service, we will be looking forward to your next purchase with us.

Classificada 5 em 5 estrelas

I thought the service you supplied was…excellent

I thought the service you supplied was excellent and also your live chat was very helpful. Over all a nice company to deal with.

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello G, thank you very much for your review. We're happy we could be at your service and we're also happy you were satisfied with our service. We hope you will be shpping with us again in future. Tomas

Classificada 5 em 5 estrelas

Excellent company fast delivery and…

Excellent company fast delivery and best online price around

24 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Paul, thank you very much for your review. We were glad we could offer you the product you wanted for the best price. We believe you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

100% recommend ordering from Kytary.

Although I was unfamiliar with this company and this was my first order, the whole experience was great. The communication before delivery was really good. I was kept informed as to the progress of my order the whole way through. I ordered two Stringswing guitar holders and a ukelele wall holder and they arrived within a few days and were perfect and very competitively priced. I would 100% recommend this company based on my experience and I would use again.

23 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Nicola, thank you very much for your review. We're happy we could prove ourselves as reliable. We were glad to be at your service during the whole process of your order. Thank you very much for the recommendation, we will be looking forward to your next purchase with us. Tomas

Classificada 5 em 5 estrelas

I ordered an Epiphone Les Paul guitar…

I ordered an Epiphone Les Paul guitar in washed heritage cherry for my son’s birthday. The guitar arrived within six days of ordering. Unfortunately when I opened the box the guitar within was broken beyond repair with a crack and break where the head stock joins the neck. My initial thoughts were that this was going to be a slow process to explain what had happened and sort out a replacement or refund. I could not have been more wrong. From my initial phone call explaining the situation the customer service was exemplary in every way. They followed up with a phone call to me apologising for what had happened. Then without quibbling sought a replacement to send to me as quickly as possible. Unfortunately the one I had ordered was unavailable. They made a suggestion for a different model which was slightly more expensive. Sadly it was out of my price range. They then made an offer which was incredibly kind and generous of offering me the guitar at a much reduced price as an apology for the first damaged guitar.

All in all Kytary acted in an extremely positive and professional manner and I would recommend them without a hesitation.

23 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Nigel, we're sorry for the initial inconvenience. We're happy we were able to sort the issue our and to offer you an alternative which you like as much as you liked the original guitar. We were glad we could be at your service and that we were able to resolve the issue quickly. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Klasse Shop

Klasse Shop! Die Lieferzeit war zwar in meinem Fall zwar etwas lang, ist aber verständlich, da DHL in Tschechien nicht arbeitet und die Ware erst über eine Spedition DHL zugestellt werden muss. Telefonische Rückfragen wurden aber von SEHR netten und hilfsbereiten Mitarbeitern in der Kundenbetreuung bei guter Erreichbarkeit stets kompetent bearbeitet. Außerdem tolle, teilweise bisher anderenorts noch nicht erhältliche Produkte. Sehr gut! Vielen Dank!

23 de novembro de 2020
Opinião espontânea
logótipo da Kytary

Resposta da Kytary

Hello Peter, thank you very much for your review. We hope you will shop with us again in future. Tomas

Classificada 1 em 5 estrelas

Where is my Piano??

Ordered a Digital Piano 2 weeks ago and it still hasn’t been delivered. Called several times and was told a delivery was attempted on 18th which is incorrect as I was home all day. Told is was out for delivery yesterday and there was nothing he could do, guess what! it didn’t get delivered. Where is my Piano??? In reply no it didn’t!!! 10 working days and communication was awful, wouldn’t even contact the courier for me. Poor

21 de novembro de 2020
Opinião espontânea
logótipo da Kytary

Resposta da Kytary

Hello Leon, thank you very much for your feedback. Delivery of pianos to the UK takes 5-7 working days. As communicated via e-mail, the piano was delivered to you on 23rd November which you confirmed. Delivery took 7 working days, as we state on our website: https://kytary.co.uk/StaticPage/Content/Delivery
Thank you very much for your purchase. Tomas

Classificada 5 em 5 estrelas

Great transactionyds 150

Great transaction. Thank you very much.

20 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Phil, thank you very much for your review. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Great website

Great website, easy to use! Good range of products and very fast delivery
Thank you

20 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Customer, we're happy you were satisfied with our service. We were glad to help you with your purchase. We hope you will shop with us again in future. Tomas

Classificada 1 em 5 estrelas

Bad customer service

I first recieved my package, to find that it was the wrong item. This item was then picked up and still have had no word of the correct item being sent or arriving.

20 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Luke, we're sorry for the inconvenience. A collection of the item from you was arranged on 14th November, the item will be picked up from you and returned back to our warehouse. After the item is returned, your payment will be refunded. Thank you very much. Tomas

Classificada 5 em 5 estrelas

Great service!

Very quick. Very easy. Well packaged. Really good price. I would use them anytime!

20 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Tim, thank you very much for your review. We were glado to be at your service, we hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

First Class Transaction!

From initial order to delivery a painless smooth transaction!

18 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Simon, thank you very much for your review. We're happy your experience with us was pleasant, we were glad to be at your service. We hope you will shop with us again in future. Tomas

Classificada 2 em 5 estrelas

Why are you Not trusted by card company

Your web site would not take my payment so had to abort my purchase, and buy guitar and amp somewhere else.?

18 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Kay k, we have checked your order, the payment did not go through for you did not verify it via your mobile phone. We're sorry, but the error was not on our side. You can all our customer support line 020 8089 1481 and reorder the products, you can also ask about alternate payment methods. Thank you for understanding. Tomas

Classificada 5 em 5 estrelas

From start to finish everything was…

From start to finish everything was easy. Very impressed with how quickly the order came.

18 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Angela, thank you very much for your review. It was a pleasure for us to be at your service. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Great customer service and a grear…

Great customer service and a grear product . Happily buy here again.

18 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Karl, thank you very much for your review. We were glad to be at your service. We will be looking forward to your next purchase with us. Tomas

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