Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 1 em 5 estrelas

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Classificada 5 em 5 estrelas

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Classificada 5 em 5 estrelas

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Classificada 1 em 5 estrelas

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Informações sobre a empresa

  1. Loja de instrumentos musicais

Escrito pela empresa

Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

832 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(832)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service and delivery time…

Excellent service and delivery time from CZ, 3 days!. Well packaged and good kit. Great to receive a second package containing a mains adapter for UK use.

16 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Nick, thank you very much for your review. We were glad to be at your service, we're happy you like your new instrument. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Good service the equipment arrived as…

Good service the equipment arrived as expected which considering the distance to the UK is very good

16 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Stephen, thank you very much for your review. We're happy your order was delivered on time to you. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Item arrived very quickly and was updated regularly on delivery status.
Also was the best price I could find on line..very pleased

16 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello, thank you very much for your review. We were happy to be at your service and that we could offer you the product you needed for the best price. We hope you will shop with us again in future. Tomas

Classificada 4 em 5 estrelas

Communications were fine however only…

Communications were fine however only three stars as I ordered a piano which was supposed to be in stock end of October, only to be told shortly beforehand that due to delays it would be early January - which was disappointing. That said - communications and updates were clear. Had delivery been as advised at time of purchase would have been a five star review based on experience to date. Nb. Updated to 4 star after feedback from Kytary - impressive that they took the time to respond so constructively. I would recommend.

15 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Andrew. We're deeply sorry we have not been able to dispatch your order. Unfortunately, the Yamaha YDP series is currently unavailable worldwide. You may get in touch with us via e-mail on comunication@kytary.co.uk and we will offer you an alternative product of the same quality which is in stock and available for immediate dispatch. Thank you very much for your review. Tomas

Classificada 5 em 5 estrelas

Bought a Hohner "Flexrack" Mouthorgan…

Bought a Hohner "Flexrack" Mouthorgan Holder off them at a cheaper price than on all other sites (even including the postage).

Excelent item dispatched exactly as described on their website (and on Hohner's own website).

It also arrived much sooner than I expected which was an additional bonus.

Yeah, I'd buy from these guys again, and have them bookmarked as a go to site for the next time I'm looking for any gear.

Cheers!

13 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hi Michael, thank you very much for your review. We're happy we could offer you the product you wanted for the best price, also, we're happy you like it and that it makes you happy. We will be looking forward to your next purchase with us. Tomas

Classificada 1 em 5 estrelas

We are still waiting for delivery they…

We are still waiting for delivery they have tried to deliver twice and both times to the wrongs address.... your help in this would be much appreciated

13 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Clive, we're sorry for the inconvenience, we will get in touch with you personally and figure out a solution for the issue. Thank you very much. Tomas

Classificada 5 em 5 estrelas

I waited over a fortnight with a…

I waited over a fortnight with a British dealer waiting for a Sandberg bass that never came, dreadful service and the dealer was quite nonchalant about it all. I took a chance on Kytary and I'm very glad I did, four days later a lovely Sandberg TM4 bass arrived. Good service, good price and quickly delivered, everything the British supplier failed to deliver. If I was to be a little pedantic, the bass needed another layer of cardboard just to ensure the guitar wwould be free from damage. Having said that I would not hesitate to recommend Kytary and DPD couriers a winning combination.

13 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Aidan, thank you very much for your review. We're happy we could offer you the bass you wanted. I will inform my colleagues about the packaging, the will definitely pack your next order in more layers of cardboard. We will be looking forward to your next purchase. Tomas

Classificada 4 em 5 estrelas

Good service

Hi there, my last parcel was lost in post by DPD, I am leaving this review to say that in no way do I blame Kytary . They are fair to deal with and refunded without question. I would use again. Not sure of DPD though

13 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Alan, thank you very much for your review. We're deeply sorry the delivery company lost your parcel. Thank you very much for your patience and for understading the situation. You can choose Parcel Force Worldwide instead of DPD for your next order. We will be looking forward to your next order and we believe next time everything will go smoothly and just fine. Tomas

Classificada 5 em 5 estrelas

Tip Top

Never heard of Kytary until I started looking for Taylor Tuners. I can only say from my first visit on their website until the tuners were delivered it has been excellent. Great communications including questions I had to ask. Overall highly recommended and I would definitely use Kytary again 😁😁😁

12 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Ian, thank you very much for your review. We're happy the item you needed was delivered to you quickly and that you enjoy it. Thank you for the recommendation, we will be lookig forward to your next purchase with us. Tomas

Classificada 1 em 5 estrelas

Ordered Tempest audio pedalboard…

Ordered Tempest audio pedalboard lights. Took weeks to arrive and don’t work. Was told that customer services would get back to me. This was three days ago and they are not responding to my emails. Awful customer service. Don't recommend these guys at all

12 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Lee, we're deeply sorry for the inconvenience. Our claims department was informed about your issue several times. Unfortunately, due to the pandemic, my colleagues are not able to react as quickly as they usually can. You will be informed about term of collection of the item as soon as possible. Thank you for understanding.

Classificada 1 em 5 estrelas

I still have no answer from kytary

I still have no answer from kytary, they only answer on trustpilot to show that they are here, but in fact no! They don't care, they don't listen us, i baught a guitar furch little jane limited edition , but there is scratch, it's horrible ! I send pictures already, the french service don't answer, and the english one it's the same ! Shame on you... And the time go fast, the 30 days of retractation will be over, so i'll be ..... Just because they don't Answer !!! Don't buy anything from them!!!!! Buy it with Thomann !!!!! Order number OBJ20225581

12 de novembro de 2020
Classificada 5 em 5 estrelas

I highly recommend Kytary!

When i found Kytary I wasn't sure what to expect, the price of the piano keyboard i was buying was £60 lower than everywhere else i had looked, so i was sure it wasn't real. After messaging their support chatline i made my order and it shipped to me in a reasonable time, around 5 days i think. My account then got credited with £7 to spend on my next order! Everything was up to standard and i was really pleased with the price, the customer service, and the products. 10/10 from me, would highly recommend!

12 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello David, thank you very much for your review. We were glad to be at your service. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

No need to worry about ordering from abroad

Was initially concerned about ordering from overseas but kytary sold the product I wanted at a decent price (and even credited money into my customer account after the product was reduced!).
Had a bit of a hiccup with the order (they accidentally added an item I didn't ask for) but it didn't delay the delivery at all and was sorted out after a couple of emails and a quick phone call.
Great service, excellent selection of stock. Will definitely be using again!
Thanks guys!

11 de novembro de 2020
Opinião espontânea
logótipo da Kytary

Resposta da Kytary

Hello Michael, thank you very much for your review. Also, thank you very much for understanding the confusion which was caused with your order. We will be looking forward to your next purchase with us. Tomas

Classificada 5 em 5 estrelas

Excellent service all round

Excellent! Ordered a RackBrute 3U and fast postage with accurate tracking information and brilliant product. Thanks very much

11 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Chris, thank you very much for your review. We're happy you like the instrument you purchased with us. We hope you will shop with us again in future. Tomas

Classificada 5 em 5 estrelas

Great service thanks 😊

10 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Kieron, thank you very much for your order. we were happy to be at your service and we hope we will be able to be at your service again in future. Tomas

Classificada 5 em 5 estrelas

My guitar arrived very quickly and in…

My guitar arrived very quickly and in beautiful condition. Great quality for the price.

10 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Thomas, thank you very much for your review. We were glad to be at your service and that we could provide you with the instrument you wanted. We hope you will shop with us again in future. Tomas

Classificada 2 em 5 estrelas

Piano is good

Piano is good. I've been misled by "we ship tomorrow" not know that it would take 10 days to ship. I was convinced that the piano is in UK.

10 de novembro de 2020
logótipo da Kytary

Resposta da Kytary

Hello Adam, we're sorry, but all the information about delivery can be found on our website https://kytary.co.uk/StaticPage/Content/Delivery
Your order was dispatched with DPD delivery company, which takes 3-6 working days working days (excluding weekends and bank holidays). Delivery took 6 days, which is the time period we state on our website. Thank you for understanding. Tomas

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