Ordered a bike via the cycle to work scheme. Got regular updates from the Cheltenham team, and quick answers to my questions via email which is great. But, what really stood out.......When I went... Ver mais
Localização
Alterar localização27 Pittville Street, GL52 2LN Cheltenham, Gloucestershire, GB
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Leia as opiniões dos outros
Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of th... Ver mais
The personal touch made this company stand out to me so I ordered again from them. The communication from the company was 1st class. Delivery service no problems . The item I choose was out of stock b... Ver mais
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found... Ver mais
Informações sobre a empresa
Escrito pela empresa
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Escrito pela empresa
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Informações de contacto
27 Pittville Street, GL52 2LN, Cheltenham, Gloucestershire, Reino Unido
- 01242 251505
4,9
Excelente
146 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 82% das suas opiniões negativas
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bike purchase from Cheltenham branch
Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of the bike some many weeks later revealed that it had been set up well as per the handover notes. Well done to Cheltenham staff (and subequently to things sent out from web/mailorder location a couple of months later)
1 de fevereiro de 2024
Really great service
Really great service. Quick and efficient! Very thorough when going over the pre delivery inspection. Friendly bunch!
29 de março de 2024
The staff were friendly and informative,
21 de março de 2024
Had to phone and the shop man was helpful
Had to phone and the man was helpful
21 de fevereiro de 2024
Products are ok
Products are ok, had to wait a long time for delivery and then make the journey to collect, not a great service at all for online deliveries!!!
20 de fevereiro de 2024
Resposta da Leisure Lakes Bikes - Cheltenham
Hey,
Thank you for getting in touch, I have looked into this and I can see that at the checkout you selected to collect the order from our Cheltenham store, unfortunately it does appear the item was out of stock due to an error and they did email you the day after you ordered to explain this. If you would prefer delivery in the future we do offer UK delivery on orders over £50.00
https://www.leisurelakesbikes.com/pages/contact/
Great service as usual
Easy to use web site. Prompt delivery and value for money.
12 de fevereiro de 2024
As always great service
4 de fevereiro de 2024
Great quick service
I had a problem with a bike that I had purchased only a few weeks before. I called the store and this resulted in me taking the bike in and it being fixed within a few hours of my call. I couldn’t have expected any better service.
27 de janeiro de 2024
Great equipment at brilliant prices and…
Great equipment at brilliant prices and amazing customer service!
3 de janeiro de 2024
Expert friendly advice good reliable…
Expert friendly advice good reliable service
31 de dezembro de 2023
Always great friendly service
5 de janeiro de 2024
Horrendous build quality, good customer service.
By far the worst build quality I’ve ever seen with lots of careless damage like small dings, scratches and scuffs marks including damage to anodised parts and bent bits of plastic trim.
Headset didn’t even fit together and was very obviously loose when I received the bike, stem didn’t even fit over the massive burr so amazing how that didn’t get spotted.
Customer service has been good when helping to resolve issues but need to start with the basics.
Thankfully they offered to cover the costs when I took it to another bike shop for repair.
7 de dezembro de 2023
Resposta da Leisure Lakes Bikes - Cheltenham
Hey Daniel,
Please accept our apologies for the condition your bike turned up in, obviously this is not how are mail order bikes would normally arrive with our customer we are speaking to our Cheltenham store to resolve issues going forward.
Again please accept our apologies.
Anna Marie,
Leisure Lakes Bikes
t: 01772 644 340
e: sales@leisurelakesbikes.com
www.leisurelakesbikes.com
Online Order. Satisfied.
Online Order. Click and collect. It worked. Satisfied.
10 de novembro de 2023
Really excellent service overall….
Really excellent service overall….a few really good members of staff behind the scenes / workshop still make this feel like an independent shop.
12 de novembro de 2023
Highly recommend this store
Highly recommend this store, very friendly, helpful & knowledgeable staff.
12 de novembro de 2023
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