Leisure Lakes Bikes - Coventry Opiniões 

40
•
TrustScore: 4.5 em 5

4,5

Leisure Lakes Bikes GO Outdoors, Coventry Business Park, CV5 6RN Coventry, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I can’t rate these guys highly enough. From the initial contact with Jamie through to all the time Dean spent with me advising me on different electric mountain bikes and eventually setting it up... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I received an excellent response by phone to my recent enquiries which led to me visiting yesterday to try a bike. The team were wonderful when I arrived and soon had me fitted to the bike that they... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brillant… The knowledge and experience of Jake with his honest opinion to if the helmet was correct or not. The sale wasn’t important to him but the item being correct and suitable was. We did... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

“I’ve visited this store many times over the past year and have always found the staff to be incredibly helpful. I would definitely recommend them to anyone in need of assistance or advice.” It’s a... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de bicicletas
  2. Centro de recreação
  3. Loja de reparação de bicicletas

Escrito pela empresa

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Escrito pela empresa

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Informações de contacto

  • Leisure Lakes Bikes GO Outdoors, Coventry Business Park, CV5 6RN, Coventry, England, Reino Unido

  • 02477102333

4,5

Excelente

TrustScore: 4.5 em 5

40 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 82% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(40)

1347 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Came in to try on helmets and I was…

Came in to try on helmets and I was showed where they where and asked if I needed advice and then left to try them on with no pressure once that was picked they also promptly fix my bike with no booking whilst I waited as I had it with me. it was a absolutely amazing service end to end and I will only be using this bike shop from now on as they where so Helpfull from start to finish cheers Sam

1 de junho de 2025
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Brilliant help, great team.

Zak and Alfie couldn't do enough to help. Highly recommended

24 de maio de 2025
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad Zaak and Alfie could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

“I’ve visited this store many times…

“I’ve visited this store many times over the past year and have always found the staff to be incredibly helpful. I would definitely recommend them to anyone in need of assistance or advice.”
It’s a great team there they all ride them selves it’s not just a job for these guys in this store they genuinely have a passion and that can be seen in the service they give,

12 de maio de 2025
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Fab customer service

We have experienced fab customer service on several occasions. Will always go back there.

4 de maio de 2025
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Zaac was fantastic today helping sort…

Zaac was fantastic today helping sort my sons bike.

17 de maio de 2025
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad Zaak could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Great customer support

Unfortunatey had to contact sales department at Coventry store to cancel an online order due to unaceptable delevery times and Jake dealt with my request in a very professional and polite way.
I hope the entire team at Leisure Lakes Bikes Coventry has the same Customer First atitude as Jake as I will visit the store in future for new gear.
Well done !!!

7 de abril de 2025
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery. Super communication !!! Nothing was a problem with these people. Asked me for my weight to set up my new bike and did I want the wide bars shortend etc would definitely use this company again !

24 de fevereiro de 2025
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hey, thanks for your feedback!

Your satisfaction is our top priority, and we're overjoyed to hear we hit the mark!
Thank you for the glowing review; it truly brightens our day."

Cheers
Leisure Lakes Bikes

Classificada 5 em 5 estrelas

Knowledgeable, friendly staff

Knowledgeable staff who were very helpful, not only in deciding which mountain bikes were best for us, but in sorting out my Cycle to Work option. Explained how they operate and helped to load in the cycle rack.

29 de novembro de 2024
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Bardzo sprawna i miła obsluga

9 de dezembro de 2024
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 2 em 5 estrelas

Not so great this time.

Not so great this time.
It took over two weeks for the items to be delivered to store for collection.
The order was then cancelled and items were put back on sales shelves.
Luckily no one needed the exact same parts and I could get them.
It took 20 minutes for the team to find the items.
An improvement to the process would be nice.

24 de setembro de 2024
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hey Pawel, thank you so much for your feedback. I've been looking into this and I am sorry there was such a timeframe in getting your order together. I can see Conventry reuqested an item for your order from our West Brom store. I can see this took around a week to arrive in with them but I feel our communication could have been better in keeping you updated in the process.

Being one of our newer stores, we are still working through some creases in getting our service into the exceptional standards we strive to provide but I am very sorry we didn't get this right for you on this occasion.

Many thanks
Will

Classificada 5 em 5 estrelas

Brilliant thank you 😀…

Brilliant service from Zack Tom and Steph totally brilliant so helpful and do a super super nice job .totally recommend them thank you 😁

28 de setembro de 2024
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Great service from the team

Great service from the team, especially Zack whose enthusiasm and knowledge helped me pick the right bike for what I am riding. Highly recommend the store to all cyclists.

20 de setembro de 2024
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Great Staff Great Setup…

Brillant…
The knowledge and experience of Jake with his honest opinion to if the helmet was correct or not.
The sale wasn’t important to him but the item being correct and suitable was.

We did purchase the Fox Rampage Youth helmet and we will buy from you guys again.

Good store, Great staff…

24 de agosto de 2024
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Really Polite Company

Really Polite Company

5 de agosto de 2024
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

I can’t rate these guys highly enough

I can’t rate these guys highly enough. From the initial contact with Jamie through to all the time Dean spent with me advising me on different electric mountain bikes and eventually setting it up for me after I’d bought one. Dean was very knowledgeable and there was no pressure at all.

Dean and Jamie are true assets to the company and deserve recognition. I really can’t fault their professionalism, customer service and knowledge.

I wouldn't go anywhere else now. Cheers Steve.

3 de agosto de 2024
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Plenty of bikes and parts for all…

Plenty of bikes and parts for all levels of cycling. Very helpful staff with good knowledge.

10 de julho de 2024
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Really good customer service

Really good customer service, both in Coventry and daventry branches. Staff are friendly and actually know there stuff..

1 de julho de 2024
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

Classificada 1 em 5 estrelas

'In stock' doesn't seem to mean that!

While in the Coventry part of their website, I noted that Aladdin Alveo water bottles (which we particularly wanted) were 'in stock' for click and collect. As the store is just round the corner, I popped round to try to buy. Not in stock there! But should be available by next Wed if I order on line, they said. Next Wed I visited again - not arrived, but the email had said to expect 7-10 days to delivery to store!! Anyway, still not in by the following Wed. They chased up. Eventually one bottle came in to store! So they had to re-order, and eventually I was able to collect the two bottles, 24 days after ordering, and after three visits to store. No apology; no explanation. I try to avoid Amazon purchases, but this poor service doesn't encourage me to use Leisure Lakes Bikes again.

7 de junho de 2024
Opinião espontânea
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

Thank you for you review. Apologies for the confusion and wasted caused by an online stock error.
The staff when you visited the store did apologies several times about the error, informing you of the wait time and reasoning for this.

Kind regards

Jamie

Classificada 5 em 5 estrelas

Click & collect order bike was ready in…

Click & collect order bike was ready in reasonable time, fully built up and ready to ride. Staff were friendly, helpful, knowledgeable and professional. Free 6 to 12 week check-up and free 30-day insurance complement the overall service package. Easily recommended.

4 de junho de 2024
logótipo da Leisure Lakes Bikes - Coventry

Resposta da Leisure Lakes Bikes - Coventry

Hello,

We are glad we could help and support you on your visit. Thank you for you review and we hope to see you again soon.

Kind regards

Jamie

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