Excellent service. I struggled with some of the required documents at first. A lovely lady (Carmel) called me and went through the process with me. She called me regularly with updates & discuss nex... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
This review is based on one very caring and lovely person Carmel. She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy... Ver mais
A empresa respondeu
Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his o... Ver mais
A empresa respondeu
Hayley is a fantastic asset for LifeSight. Where the rubber meets the road, Hayley is firing on all customer service cylinders. Her lovely Welsh accent, and consistent can do attitude, truly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Informações de contacto
London, Reino Unido
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3,7
Aceitável
395 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service from an operator called…
Great service from an operator called Teddy, quick & knowledgeable
4 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy was great.
Teddy was great.
Also really please you got straight to a real person using the phase "can I speak to someone please"
I liked that chat stayed available
3 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Rosemary,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
The online instant messaging service…
The online instant messaging service from Life Sight is great. I was able to get my query handled with and answered very quickly and efficiently. The only reason this is not a 4 or 5 star is because I am still fairly new to the Life Sight organisation and their services.
2 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you for taking the time to leave your positive feedback and for your 3* rating.
Please let me know if there is anything more we can help you with.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
This company is an utter disgrace
This company is an utter disgrace. I am another customer who is forced to deal with this nasty bunch of incompentents, currently they are lying about SLAs and when they received requests, I HATE THEM with everything I have.
2 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Elizabeth,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far . Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
LifeSight's support team
I needed to contact LifeSight's support recently over an issue with my pension contributions.
I spoke with Elsie initially and then had a further discussion with Aaron.
They were both incredibly helpful and the outcome is a clear way forward which will resolve the issue.
It's great that you can speak with people and that they are able to support customers in this way.
17 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Will,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Elsie and Aaron's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy from customer service
Customer service replied promptyly to my request to change settings in the investment setting area and Teddy properly guided my on the correct path. Very helpfull support
27 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Giovanni,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Excellent customer service and genuine empathy
I contacted the Web Chat for help as I needed guidance regarding my ongoing divorce.
I was connected to LUCY.
She had wonderful empathy and supported me fully with my questions. Taking her time with me and was empathic due to my situation.
27 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Jane,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Lucy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
good and pleasant customer service on…
good and pleasant customer service on chat from Amelia
26 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Andrew,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Amelia's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Resposta da LifeSight GB - master trust pension scheme
Hi Michael,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy was quick to respond and friendly
24 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Callum,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Carmel Restored My Faith in Customer Service
I wanted to update my previous review regarding my experience with LifeSight.
After a very frustrating start, I was recently contacted by a wonderful member of the team, Carmel, who completely changed my experience. From the moment she took over my case, she explained everything clearly and patiently, step by step. She stayed on top of the issue, checked in weekly with updates, and made sure that nothing fell through the cracks.
What stood out the most was her professionalism and genuine kindness. At no point did she make me feel confused, dismissed, or minimised. Instead, she took the time to ensure I fully understood what was happening and reassured me throughout the entire process.
Carmel handled everything I was worried about and truly went above and beyond. Experiences like this restore your faith that even within large organisations, there are people who care deeply about doing their job well and supporting customers properly.
A genuine thank you to Carmel, your help and professionalism meant a lot.
24 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Diana,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far and that you don't feel that your concerns have been addressed. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Couldn't even send me the correct form…
Couldn't even send me the correct form that I requested.
Shall I bill them for my time chasing them up?
Idiots
23 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Ruby,
Thank you for taking the time to leave feedback.
I am sorry to hear you are had difficulties with the forms you requested. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
I had a wonderful customer experience…
I had a wonderful customer experience with Lucas, who answered my questions promptly and efficiently.
23 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Angeliki,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Lucas's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Worst performing pension
Worst performing pension of the 5 I have - been in the scheme 10+ years, and it's lost money year on year. Now transferring it out - and it's a nightmare.
No customer service, response time, help or support at all, both on phone and email. From non responses on emails, even when chasing them, to passive, transactional attitude from customer "service" rep on phone with zero interest in doing anything to help.
Been trying to sort out the paperwork for transfer for 3 months now - documents are received by their office (with proof of recorded delivery) and they then contact me chasing for said paperwork. As no one wanted to bother looking for the post that had been received to their office. I've now sent everything again, recorded delivery signature and photo proof of delivery, and no response again. I look forward to not having any of my money in their company as soon as possible, but not holding out any hope for speedy resolution.
20 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Trish,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties transferring your funds out of LifeSight. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Very poor customer experience
Automated system cannot understand a word I said. I was cut off twice. Very poor customer experience.
20 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Paul,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Had to call in with some queries on my…
Had to call in with some queries on my account.
The agent "Rosie" was fantastic she was polite, patient and handled all my queries. Couldn't have been a nicer experience.
Was far better than I expected and issue was resolved sucessfuly with zero stress!
18 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Mike,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I find the LifeSight website awful
I find the LifeSight website awful. Trying to transfer funds in Oct 2024 just didn't work, kept on getting error messages. Their customer service was also terrible. Polite, and trying to be helpful, yes, but in reality no help what so ever. It took me months to resolve, with them eventually agreeing to act on an email request to transfer fund I invested into (completed in Mar 2025). The problems are on going. I would not recommend LifeSight to anyone I care about.
13 de março de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Nick,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with the LifeSight website. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues that are preventing you from accessing your account: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Comprehensive and professional
Phil provided a very useful seminar. Comprehensive, professional, understandable, able to answer all questions
18 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Haleon Lifesight Pension Education
Really good experience. Learn new things. Definitely will recommend others attend future sessions.
18 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Called today to get help with filling…
Called today to get help with filling out some forms to transfer out and spoke to a lovely lady called Rosie who was brilliant. Took her time in explaining each part for me and was very patient and understanding and made it clear and easy for me. I’m so grateful as I was dreading it to be honest and wasn’t expecting to be helped much but I’ve come away feeling great so thank you.
13 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Becky,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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