Dylan was very considerate, in what for me, was a very difficult telephone conversation. He discussed my situation thoroughly, in order that an affordable solution could be reached. Throughout, he to... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
i didn’t get his name who i spoke to but he was absolutely brilliant with me, answered all the questions i had and also sorted out a very good plan for myself. couldn’t have wished for anyone better t... Ver mais
A empresa respondeu
On contacting Link i had the pleasure of talking to Emma. I have been through a lot lately and Emma took the time to ask me about my wellbeing somthing that is very rare in people now days. We the... Ver mais
A empresa respondeu
Scammers. I was a victim of identity fraud many years ago and they are trying to force me to pay a "debt" for a credit card obtained by the fraudster which is 23 years old. They are threatening to t... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Link Financial Outsourcing
Escrito pela empresa
Link Financial Outsourcing is one of the best-established credit management companies in the UK.
Some lenders find the administration of loans and credit burdensome, and choose to pass on the debts they’re owed to us to manage. We are fair, helpful and sympathetic and we’re committed to doing the right thing for our customers, working hard to find a positive outcome for each and every one of them. Since 1998, we’ve helped more than 4 million people resolve their financial issues.
We’re here to help, so if you have a question or need any assistance please call us on 0800 064 4499, or you can find more information or make a payment on our website: www.linkfinancial.eu
Some lenders find the administration of loans and credit burdensome, and choose to pass on the debts they’re owed to us to manage. We are fair, helpful and sympathetic and we’re committed to doing the right thing for our customers, working hard to find a positive outcome for each and every one of them. Since 1998, we’ve helped more than 4 million people resolve their financial issues.
We’re here to help, so if you have a question or need any assistance please call us on 0800 064 4499, or you can find more information or make a payment on our website: www.linkfinancial.eu
Informações de contacto
Reino Unido
- www.linkfinancial.eu
4,1
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
Customer service👎
Still no reply a week later terrible customer service
13 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
We are sorry to hear that you have continued to experience difficulties in communicating with us. We have sent you a separate request on your previous review to ask for some additional information, and we would be grateful if you could provide the details so that we can investigate what has gone wrong and fully address your concerns.
Lovely lady Jo
Lovely lady Jo. Helpful kind and patient ahe made the difference it's nit easy talking money but she kept me calm and her tone was very timid and non judgemental
17 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
Poor communication and holding overpayment
My account is currently in credit due to an overpayment, yet despite this, I have received no communication or resolution from them. I have made multiple attempts to contact them via both phone and email, but have had no response whatsoever.
It’s extremely frustrating that a company can hold a customer’s money without any urgency or transparency in resolving the issue. At the very least, I would expect acknowledgment and a clear timeline for returning the overpaid funds.
This lack of communication and customer care is unacceptable. I would not recommend based on my experience.
17 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
We are sorry to hear that you have experienced difficulties in communicating with us. We have sent you a separate request for some additional information, and we would be grateful if you could provide the details so that we can investigate what has gone wrong and fully address your concerns.
Thank you for taking the time to share your feedback. Please be assured that we take your concerns seriously.
do not answer phone or return calls
do not answer phone or return calls , terrible company to deal with.
17 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
We are sorry to hear that you have experienced difficulties in communicating with us. We have sent you a separate request for some additional information, and we would be grateful if you could provide the details so that we can investigate what has gone wrong and fully address your concerns.
Thank you for taking the time to share your feedback. Please be assured that we take your concerns seriously.
Link financial are a con company that…
Link financial are a con company that go around ripping people off. Beware of this company and avoid at all costs.
15 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you for taking the time to share your feedback. We would welcome the opportunity to understand your concerns and address them fully.
A separate request for additional information has been sent to you. Once we receive this, we will be able to contact you to discuss the matter in more detail and work towards a suitable resolution.
Awful
Awful
Constant calls, despite many emails
I have a sick child in hospital. Yet they are still bombarding me with calls
I will be taking this further. Clearly all the good reviews are fake
14 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you for letting us know, and we’re really sorry to hear that your child is unwell.
We understand you’ve had difficulty getting through to us, and we appreciate you taking the time to tell us. We’ve sent a separate request for some more information, and we’d be grateful if you could share those details so we can look into what happened, address your concerns properly, and pause any further calls to you for now.
Thank you again for your feedback. Please be assured that we take your concerns seriously.
Awful
I have contacted Link Financial three times since February about paying my balance in full (currently paying by direct debit every month) and as of yet have not replied. I then raised an official complaint which I have also not had a response to. It seems that Link have no interest in actually receiving payment for this debt. Next step Ombudsman. Absolutely awful customer service - it shouldn’t be this difficult.
12 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
We are sorry to hear that you have experienced difficulties in communicating with us. We have sent you a separate request for some additional information, and we would be grateful if you could provide the details so that we can investigate what has gone wrong and fully address your concerns.
Thank you for taking the time to share your feedback. Please be assured that we take your concerns seriously.
Great customer service
The lady who called me was very polite and helpful. Thank you for all of your assistance I really do appreciate it. Pay rise or promotion me thinks.
11 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
No response to formal complaint, breach of FCA Rules
Issued me with a default notice for a debt they bought. I met the terms of the notice, but Link claim I didn't and now won't respond to emails including a formal complaint. They've breached DISP 1.4.1 by failing to acknowledge my complaint within five working days and not treating me fairly. Their claim against me is false and deliberately misleading and I'll contest any attempt they make to register a default against me.
1 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you for sharing your feedback with us. Your complaint is currently being investigated and a full response will be provided within the 8 week time frame.
I spoke to a lovely man jack
I spoke to a lovely man jack
He was very helpful
10 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
The person l spoke to was very polite
The person l spoke to was very polite, professionally helped me through my query
10 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
The person I spoke to was incredibly…
The person I spoke to was incredibly helpful polite was able to supply me with the information I required in a very professional manner
10 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
Informative advice
I contacted Link financial to get some advice about a financial matter, I spoke with an advisor called Reece and he was full of advice and helpful information
8 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
The young lady from Dublin was a…
The young lady from Dublin was a superstar,,so helpful,so caring. What a girl,,100% professional and a joy to speak to!!!! She should be promoted to at least team leader as was so good at her job!!!!! Absolutely brilliant and a perfect advert for your company!!!!!!
9 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
Impossible to contact
Impossible to contact. In the last 2 week I’ve sent two emails, both have been unanswered (it’s an urgent query).
I’ve made over 10 calls to their customer service. The line doesn’t connect you, it either gives you the option to make a payment on the IVR or you leave a message / request a call back. I’ve requested multiple call backs and none have been received.
Absolutely shocking service.
9 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
We are sorry to hear that you have continued to experience difficulties in communicating with us. We have sent you a separate request for some additional information, and we would be grateful if you could provide the details so that we can investigate what has gone wrong and fully address your concerns.
Thank you for taking the time to share your feedback. Please be assured that we take your concerns seriously.
They are uncontactable
They are uncontactable. They don’t respond to emails or phone calls. I’ve contacted the financial ombudsman, they have half of my details incorrect and the amount they say I owe is completely wrong.
7 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you for sharing your feedback. We are sorry that you have had trouble getting in touch with us. We do currently have enough information to look into this, and we would be grateful if you could contact us at complaints@linkfinancial.co.uk with more details. This will help us understand what went wrong and respond to your concerns.
VERY EASY TO WORK WITH
VERY EASY TO WORK WITH. THE CUSTOMER SERVICE TEAM ARE VERY POLITE, PROFESSIONAL, KNOWLEDGEABLE IN THEIR SYSTEMS TO PROVIDE ME WITH GUIDANCE AND SUPPORT.
31 de março de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
So understanding
So understanding, helpful and knowledgable, Joanna is a credit to your company !!
2 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
Great customer service
Great customer service. Very helpful and explained everything in detail.
2 de abril de 2026
Opinião espontânea
Resposta da Link Financial Outsourcing
Thank you so much for the 5 star review! We are so pleased to hear of your positive experience and will be sure to pass the feedback on.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.