Lucky Rentals Opiniões 

Resposta da Lucky Rentals

8/06/2026

Hi Xavier,

Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our team in both Christchurch and Auckland friendly and helpful, and we're especially glad that Shania was able to assist with the changes to your reservation following the ferry cancellation.

At the same time, we're sorry to hear that several aspects of your experience did not meet expectations. We apologise for the communication issues between our branches regarding your reservation transfer. We understand how frustrating it must have been to arrive and feel that the necessary arrangements had not been properly communicated. We would like to advise that this was an extremely stressful time with hundreds of customers being stranded due to ferry issues and lots of rebookings...

We're also very sorry about the maintenance issues you encountered with the campervans. A damaged waste water pipe, missing accessories, low gas levels, and inconsistencies between vehicles are not the standard we aim to provide. Your comments have been shared with our operations and maintenance teams so we can review these issues and improve our pre-departure checks.

We would also like to apologise for the cleanliness of the vehicles. Finding hair, stains, and unclean surfaces upon collection is unacceptable, and we understand the poor impression this creates at the start of a holiday. We are reviewing our cleaning procedures with the team to ensure better consistency moving forward.

Finally, we're sorry to hear that your concerns at drop-off were not addressed in the way they should have been. We always want our customers to feel listened to, and we appreciate you bringing this to our attention.

Thank you again for your honest feedback. While we're pleased that some members of our team made a positive impression, we recognise there are areas where we need to do better, and your comments help us improve.

The Lucky Rentals / Happy Campers Team

Resposta da Lucky Rentals

25/05/2026

Bonjour,

Merci beaucoup d’avoir pris le temps de partager votre expérience avec nous. Nous sommes heureux d’apprendre que la prise en charge ainsi que le retour du van ont été simples et rapides, et que vous avez apprécié nos tarifs abordables.

Nous comprenons cependant vos remarques concernant l’âge du véhicule et le confort général. Nos vans font partie d’une flotte plus économique, mais nous reconnaissons que certains éléments peuvent parfois montrer des signes d’usure, et nous transmettrons vos commentaires à notre équipe de maintenance afin d’améliorer l’expérience de nos futurs voyageurs.

Concernant le remplissage de la bouteille de propane avant le retour, nous comprenons que cela ait pu être compliqué. Merci de nous avoir signalé ce point — nous allons réfléchir à la manière de mieux informer nos clients sur les endroits où il est possible de remplir ces petites bouteilles.

Nous vous remercions encore pour votre retour honnête et espérons avoir l’occasion de vous accueillir de nouveau lors d’un futur voyage en Nouvelle-Zélande.

The Lucky Rentals Team

Resposta da Lucky Rentals

22/05/2026

Hi there,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that both campervans had issues during your trip, especially with the heating, leaks, fridge, and water system. We completely understand how disruptive this would have been, particularly when you were relying on the vehicle for comfort and rest while travelling.

The issues you described are certainly not the experience we want for our customers, and we appreciate you bringing them to our attention. We also understand your disappointment regarding the compensation offered and regret that you felt it did not adequately reflect the inconvenience caused during your travels.

While we’re pleased to hear the South Island vehicle was an improvement overall, we acknowledge that the water issues still impacted your trip. Feedback like yours is incredibly important as it helps us identify areas where we need to improve both our vehicles and customer experience.

Thank you again for your honest feedback, and we do hope that despite these challenges, you were still able to enjoy some memorable parts of your New Zealand adventure.

The Lucky Rentals / Happy Campers Team

Resposta da Lucky Rentals

21/05/2026

Hi there,

Thank you for your review and for choosing Lucky Rentals. We’re really pleased to hear the van performed well and that you had an overall excellent trip.

We also appreciate your honest feedback regarding the vehicle handover. We understand that learning how the batteries, gas, and electrical systems work together can be confusing, and we’ll pass your comments on to our team so we can improve the clarity and detail of our pickup explanations for future customers.

It’s great to hear our staff and shuttle service made a positive impression as well.

We also appreciate your thoughts on the parking/fines administration fee. Customer feedback like this is valuable and helps us review how we communicate and structure these charges.

Thanks again for taking the time to share your experience. We’d love to welcome you back on another adventure in the future.

Kind regards,
Lucky Rentals

Resposta da Lucky Rentals

20/05/2026

Hi Eric,

Thank you for your great review! While it’s unfortunate that you experienced a mechanical issue during your trip, we’re very pleased to hear that our team was able to act quickly and get a replacement van down to Gisborne so you could continue enjoying your holiday with minimal disruption.

We always do our best to keep our customers on the road and make sure their travel plans can continue smoothly. Thank you again for your patience and understanding, and we’re delighted to hear you were very pleased with the service provided.

We hope to see you again on another New Zealand adventure!

The Lucky Rentals / Happy Campers Team

Resposta da Lucky Rentals

18/05/2026

Amazing! We are looking forward to your next rental with us ;)

Resposta da Lucky Rentals

17/05/2026

Thanks Gael - much appreciated

Resposta da Lucky Rentals

14/05/2026

Hi Mark,

Thank you for your lovely review! We're so pleased to hear that the airport pick-up and drop-off process was easy and convenient for you. It’s also great to know our team was able to fix the window lock quickly and provide helpful service throughout your trip.

We really appreciate your kind words and look forward to welcoming you back again for another adventure in New Zealand.

The Lucky Rentals / Happy Campers Team

Resposta da Lucky Rentals

14/05/2026

Thank you

Resposta da Lucky Rentals

11/05/2026

Hi Manda,

Thank you for your review. We’re glad to hear that the pick-up and drop-off process was easy and that the van suited your travel needs overall.

We do apologise for the fridge issue during your trip. While we appreciate you managing the situation yourself, this is certainly something we would have liked the opportunity to assist with at the time. Your feedback has been passed on to our maintenance team so it can be checked thoroughly.

Thanks again for travelling with us, and we hope you enjoyed your New Zealand adventure.

The Lucky Rentals Team

Resposta da Lucky Rentals

6/05/2026

Hi Coralie,

Thank you so much for your kind words and recommendation! We’re thrilled to hear you had a great experience with our team. 😊

We really appreciate your support and hope to see you again on another adventure around New Zealand in the future!

Safe travels and all the best,
The Lucky Rentals / Happy Campers Team

Resposta da Lucky Rentals

6/05/2026

Thank you so much for your kind words! We’re really glad to hear that our team was able to accommodate your circumstances and make the process easy for you. Clear and friendly communication is something we really value, so it’s great to know you had a positive experience with us.

We truly appreciate your support and hope to see you again on another adventure around New Zealand! 😊 Next time let's aim for 5 stars :)

Resposta da Lucky Rentals

5/05/2026

Hi there,

Thank you for your detailed feedback!

We’re really pleased to hear you had a wonderful road trip and that our team made a positive impression – we’ll be sure to pass that on. It’s also great to know you found good value compared to other rental options.

That said, I’m sorry to hear about the issues you experienced with the heater and refrigerator. Travelling in colder conditions without proper heating, and having the fridge not maintain temperature, would have been quite inconvenient and impacted your trip. These are definitely things that should be functioning correctly, and we’ll be following up with our maintenance team on this.

We appreciate your balanced feedback and are glad the campervan still worked out overall for your journey.

Thanks again for sharing your experience, and we hope to welcome you back again in the future.

Kind regards,
The Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hi there,

Thank you for taking the time to share such a detailed and honest review – we really appreciate it.

We’re glad to hear there were some positives, particularly the size of the van for driving and parking, and the convenience of having a shower and toilet on board. It’s also good to know our team was able to provide some compensation for the delays you experienced.

That said, we’re sorry to hear about the number of issues you encountered. The problems with the fridge, water system, battery performance, and missing items are not the experience we aim to provide, and we understand how frustrating that must have been – especially at the start of your trip. We also take on board your feedback regarding the check-in process. While our videos are there to help, we agree that clear, in-person explanations are just as important.

We do aim to offer budget-friendly options, and while our vans are older, they should still be fully functional and ready to go. Your comments about the bed setup and overall condition have been noted and will be shared with our team for review.

Thank you again for your balanced feedback – it’s invaluable in helping us improve.

Kind regards,
The Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hi there,

Thank you for your lovely feedback!

We’re really pleased to hear you received great service from both our Christchurch and Auckland teams, and that the campervan drove well throughout your trip.

We appreciate your note about the bed length – that’s helpful feedback and something we’ll keep in mind as we continue to improve our setups.

Glad to hear you had an overall lovely trip, and we’d love to welcome you back again in the future!

Kind regards,
The Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hi there,

Thank you for your feedback – I’m really sorry to hear about your experience.

The cleanliness issues you’ve mentioned, along with the condition of the pots and pans, are certainly not up to the standard we aim to provide. I also apologise for the bedding not matching your booking – having only one duvet for four people is clearly an oversight and would have been very inconvenient.

This is not the experience we want for our customers, and your comments will be shared with our team to ensure better checks are carried out before collection.

Thank you again for bringing this to our attention.

Kind regards,
The Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hi there,

Thank you so much for your great feedback!

We’re really happy to hear you had a great experience over your 2,000 km journey and that our team made a positive impression – we’ll be sure to pass that on. It’s also great to know the vehicle suited your needs well.

We appreciate your note about the wiper blades – that’s very helpful and something we’ll follow up on with our maintenance team. Thanks as well for mentioning the parking situation at Pak’n’Save Mangere – that’s a great tip and something we can look at communicating more clearly to future customers.

Thanks again for your recommendation, and we’d love to have you back for another adventure!

Kind regards,
The Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hi there,

Thank you for your feedback!

We’re really pleased to hear you had a positive experience with our team – we’ll be sure to pass that on.

We’re sorry to hear the van condition didn’t fully meet your expectations and that you felt it was a bit expensive for the quality. We do aim to offer affordable, budget-friendly options, but we appreciate your comments and will take them on board as we continue improving our fleet.

Thanks again for sharing your thoughts, and we hope to have the chance to provide an even better experience next time.

Kind regards,
The Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so ausführlich mit uns zu teilen!

Es freut uns sehr zu hören, dass Ihr Toyota Van Sie zuverlässig vier Wochen lang durch Neuseeland begleitet hat und Sie Ihre Reise genießen konnten – genau dafür sind unsere Fahrzeuge da 😊 Auch schön zu hören, dass unser Road Assistance Service Ihnen bei dem technischen Problem schnell und unkompliziert helfen konnte.

Gleichzeitig tut es uns leid zu hören, dass die Übergabe nicht ausführlich genug war und Ihre Fragen nicht ausreichend beantwortet wurden. Gerade zu Beginn der Reise ist es wichtig, dass sich unsere Kunden gut informiert fühlen. Auch Ihre Anmerkungen zur Sauberkeit und zum Zustand der Innenausstattung nehmen wir sehr ernst – das entspricht nicht dem Standard, den wir anstreben.

Vielen Dank nochmals für Ihr ehrliches Feedback – es hilft uns, unseren Service weiter zu verbessern.

Mit freundlichen Grüßen
Das Team 🚐

Resposta da Lucky Rentals

5/05/2026

Hi Chelsea,

Thank you for taking the time to share such a detailed review – we really appreciate your honest feedback.

Firstly, we’re glad to hear you had a positive experience with our team at pick-up and drop-off – we’ll be sure to pass that on.

That said, I’m very sorry to hear about the issues you experienced with the van. The cleanliness concern, especially the fridge, is definitely not acceptable and not the standard we aim for. We also understand how frustrating the toilet setup and usability would have been, particularly when it impacted your ability to freedom camp as expected.

The leaking toilet and water usage issues you described are especially concerning, and we will be following up with our maintenance team to ensure these are properly addressed. We’re also sorry about the inconvenience caused by the key battery – that’s something that should have been checked prior to your trip.

Regarding the layout and functionality, we appreciate your feedback and acknowledge that the setup may not suit everyone. We are in the process of updating our materials to better reflect each vehicle type and avoid confusion.

Thank you again for your detailed comments – they are incredibly valuable in helping us improve. We’re sorry this impacted your experience, but we do appreciate your note that other vans may be more suitable, and we hope we might have the chance to provide you with a better experience in the future.

Kind regards,
The Team 🚐