LUCRIN Geneva Opiniões 

1303
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent quality products. The leather is really good quality and the phone cases are beautifully made. Shipping took a little longer than I hoped because the phone case didn't leave for several days... Ver mais

Classificada 5 em 5 estrelas

I own several products and they are all great quality, modern, and luxurious. However the best part of the company is the team - part of my last order was damaged when it arrived and with no questions... Ver mais

Classificada 5 em 5 estrelas

Lucrin‘s customer service was impressive and also very friendly. They answered my query within a few hours, asking for more information. The latch of my iPhone case had demagnetized and upon receipt o... Ver mais

Classificada 1 em 5 estrelas

Bis vor kurzem war ich Fan von Lucrin. Ich habe über Handy-Hüllen, Aufbewahrungsboxen, Ledermappen und Schmuck- und Uhrenschatullen viele Produkte von Lucrin gekauft und war mit der Qualität stets seh... Ver mais

A empresa respondeu

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Escrito pela empresa

Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
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1 estrela

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4,1

Todas as opiniões

(1303)

518 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Second package has not been shipped..

Second package has not been shipped... no updates. products are fine overall but seem to be asking more than what its actually worth. I'd consider this an average transaction.

12 de maio de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for your review. We are genuinely sorry to hear about your experience, and we would like to assure you that this is not representative of the quality and service we are committed to delivering.

We notice that no previous request has been logged with our Customer Experience Team. We kindly invite you to contact us at customer@lucrin.com, so that we may personally investigate the matter and offer you an appropriate solution.

Your satisfaction is extremely important to us, and we remain fully at your disposal to assist you.

Warm regards,
Lucrin Team

Classificada 5 em 5 estrelas

Great service

Great service! Phone case is well made. Well worth the money. The best thing I enjoy I can leave the phone in the wallet and still charge overnight. Will be buying another try soon.

12 de maio de 2026
Classificada 2 em 5 estrelas

Große Enttäuschung

Mit meiner ersten Bestellung, einer Handyhülle mit Zuglasche, war ich sehr zufrieden. Tolle Qualität und Verarbeitung. Leider trifft das nicht auf die zweite Handyhülle überhaupt nicht zu. Bereits bei der Lieferung fühlte sie sich sehr klebrig an. Am Magnetverschluss entstand ein Defekt, weil die beiden Lederoberflächen so stark verklebt waren. Nach kurzer Zeit sah die Hülle sehr schmutzig aus. Nach dem Einsenden von Fotos wurde mir mitgeteilt, dass Leder ein organisches Material ist und so etwas normal sei. Nach mehreren Kontakten mit dem Kundenservice hat man mir „großzügig“ 15,90€ überwiesen. Dies empfinde ich als unverschämt bei einem Preis von 159€. Ich kann das Unternehmen jetzt leider überhaupt nicht mehr empfehlen

12 de maio de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Sehr geehrter Kunde,

vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Es tut uns aufrichtig leid zu hören, dass Ihr zweiter Einkauf nicht den hohen Standards Ihrer ersten Bestellung entsprach und dass Sie mit der Bearbeitung Ihres Anliegens unzufrieden sind.

Wir sind stets bestrebt, qualitativ hochwertige Artikel anzubieten, und bedauern, dass die einzigartigen natürlichen Eigenschaften dieses speziellen Leders nicht Ihren Erwartungen entsprachen, was zu den Problemen mit dem Magnetverschluss führte. Zwar hat unser Kundenservice-Team gemäß unseren internen Richtlinien eine Teilentschädigung gewährt, doch haben wir Ihr Feedback bezüglich des Verhältnisses zwischen dem Wert dieser Geste und dem ursprünglichen Preis sehr deutlich zur Kenntnis genommen.

Ihre Anmerkungen zur Reaktion unseres Kundenservices wurden an unser Management weitergeleitet, damit wir unsere zukünftigen Lösungen verbessern können.

Mit freundlichen Grüßen,

das Lucrin-Team

Classificada 5 em 5 estrelas

5 star from start to finish!

5 star from start to finish with a fantastic product at the end of the journey. I just wish the case was in two pieces so that I could remove the cover on occasion. Otherwise the product is literally perfect!

7 de maio de 2026
Classificada 3 em 5 estrelas

Great product, terrible packaging

The product is beautiful, luxe, high end, and the ordering process was good, communication was clear on shipping, etc. The packaging, however, was sub-par and disappointing. The two-watch sleeve that I ordered was crammed into a slightly too small box, and the time spent in the box lead to wrinkles and crimps in the otherwise beautiful leather. I had to unbox, stuff the product with fabric to reshape the piece before gifting. Bad experience for a luxury product.

7 de maio de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Madam,

Thank you for your review. We are genuinely sorry to hear about your experience, and we would like to assure you that this is not representative of the quality and service we are committed to delivering.
We notice that no previous request has been logged with our Customer Experience Team. We kindly invite you to contact us at customer@lucrin.com, so that we may personally investigate the matter and offer you an appropriate solution.
Your satisfaction is extremely important to us, and we remain fully at your disposal to assist you.
Warm regards,
Lucrin Team

Classificada 5 em 5 estrelas

Excellent transaction!

Excellent transaction!
The phone case is fantastic. Makes handling my iPhone a breeze, looks great, offers good protection, and ships fast.
I believe in this company's products.

6 de maio de 2026
Classificada 1 em 5 estrelas

Quality of material does not appear to…

Quality of material does not appear to be a high quality leather would like to return for a refund. Please

5 de maio de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for your review. We are genuinely sorry to hear about your experience, and we would like to assure you that this is not representative of the quality and service we are committed to delivering.

We notice that no previous request has been logged with our Customer Experience Team. We kindly invite you to contact us at customer@lucrin.com, so that we may personally investigate the matter and offer you an appropriate solution.

Your satisfaction is extremely important to us, and we remain fully at your disposal to assist you.

Warm regards,

Lucrin Team

Classificada 5 em 5 estrelas

It’s beautiful and well made

It’s beautiful and well made! Didn’t take much time to get it either! Got my first name engraved and the red pebble leather is beautiful! Lots of compliments! Thank you!!

5 de maio de 2026
Classificada 5 em 5 estrelas

Exceptional Service: They Truly Stand Behind Their Products

I recently had a bit of a hiccup with my new phone case, but the way the company handled it really stood out. I ran into an issue with the product shortly after it arrived, which was definitely a bummer at first.
However, I reached out to their customer service team, and the experience was seamless. They were incredibly helpful, listened to my concerns, and didn't make me jump through hoops to find a solution. To my surprise, they quickly arranged to send out a brand-new replacement case at no extra charge.
It’s rare to find such responsive and genuinely helpful support these days. While the original product had a flaw, the company’s commitment to making it right has earned my trust. Highly recommended for anyone who values great service behind their purchase!

14 de abril de 2026
Classificada 3 em 5 estrelas

Lost iPhone cover

The product was sent tot he wrong address of my own fault. The company is seeking to retrieve it from UPS and have it delivered to me. It has been a month. Much too long it seems. Yet I am looking forward to receiving the iPhone cover

14 de abril de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience you encountered, and we understand how frustrating this can be.

Please rest assured that your case is already being handled by our Customer Experience Team. Should you need to share any additional details, you may reach us directly at customer@lucrin.com — we will gladly assist you and ensure the
matter is resolved as swiftly as possible.

We truly appreciate your patience and the opportunity to make this right.

Warm regards,
LUCRIN Geneva

Classificada 5 em 5 estrelas

Servizio clienti impeccabile!

Ho ordinato un taccuino personalizzato che in prima battuta mi era stato consegnato difettoso, presentava delle piccole macchie di pelle scolorita.
Devo dire però che il loro servizio clienti è stato impeccabile: ha risposto sempre davvero velocemente e hanno provveduto a supportarmi e cambiare il prodotto nonostante fosse un oggetto personalizzato. Ricevere questo livello di assistenza comprando online non è scontato, quindi 5 stelle meritate per il Customer Care!

22 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

In 2024 2 dure iPhone hoesjes gekocht

In 2024 2 dure iPhone hoesjes gekocht, leer, portefeuille model.
De hoesjes laten los waar ze gelijmd zijn, de randen laten ook al los.
Zo duur en zo een matige kwaliteit.

9 de maio de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Geachte heer Willems,

Hartelijk dank voor uw recensie. Het spijt ons oprecht te horen over uw ervaring en we willen u verzekeren dat dit niet representatief is voor de kwaliteit en service die wij nastreven.

We zien dat er geen eerdere melding is gedaan bij ons klantenserviceteam. We verzoeken u vriendelijk contact met ons op te nemen via customer@lucrin.com, zodat we de zaak persoonlijk kunnen onderzoeken en u een passende oplossing kunnen bieden.

Uw tevredenheid is voor ons van groot belang en we staan ​​volledig tot uw beschikking om u te helpen.

Met vriendelijke groet,

Het Lucrin-team

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