Excellent quality products. The leather is really good quality and the phone cases are beautifully made. Shipping took a little longer than I hoped because the phone case didn't leave for several days... Ver mais
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I own several products and they are all great quality, modern, and luxurious. However the best part of the company is the team - part of my last order was damaged when it arrived and with no questions... Ver mais
Lucrin‘s customer service was impressive and also very friendly. They answered my query within a few hours, asking for more information. The latch of my iPhone case had demagnetized and upon receipt o... Ver mais
Bis vor kurzem war ich Fan von Lucrin. Ich habe über Handy-Hüllen, Aufbewahrungsboxen, Ledermappen und Schmuck- und Uhrenschatullen viele Produkte von Lucrin gekauft und war mit der Qualität stets seh... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.
Informações de contacto
Estados Unidos da América
- customer@lucrin.com
- www.lucrin.com
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Respondeu a 100% das suas opiniões negativas
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Second package has not been shipped..
Second package has not been shipped... no updates. products are fine overall but seem to be asking more than what its actually worth. I'd consider this an average transaction.

Resposta da LUCRIN Geneva
Great service
Great service! Phone case is well made. Well worth the money. The best thing I enjoy I can leave the phone in the wallet and still charge overnight. Will be buying another try soon.
Große Enttäuschung
Mit meiner ersten Bestellung, einer Handyhülle mit Zuglasche, war ich sehr zufrieden. Tolle Qualität und Verarbeitung. Leider trifft das nicht auf die zweite Handyhülle überhaupt nicht zu. Bereits bei der Lieferung fühlte sie sich sehr klebrig an. Am Magnetverschluss entstand ein Defekt, weil die beiden Lederoberflächen so stark verklebt waren. Nach kurzer Zeit sah die Hülle sehr schmutzig aus. Nach dem Einsenden von Fotos wurde mir mitgeteilt, dass Leder ein organisches Material ist und so etwas normal sei. Nach mehreren Kontakten mit dem Kundenservice hat man mir „großzügig“ 15,90€ überwiesen. Dies empfinde ich als unverschämt bei einem Preis von 159€. Ich kann das Unternehmen jetzt leider überhaupt nicht mehr empfehlen

Resposta da LUCRIN Geneva
The quality and functionality is great
The quality and functionality is great. The band is too big for the size of my wrist.
5 star from start to finish!
5 star from start to finish with a fantastic product at the end of the journey. I just wish the case was in two pieces so that I could remove the cover on occasion. Otherwise the product is literally perfect!
Great product, terrible packaging
The product is beautiful, luxe, high end, and the ordering process was good, communication was clear on shipping, etc. The packaging, however, was sub-par and disappointing. The two-watch sleeve that I ordered was crammed into a slightly too small box, and the time spent in the box lead to wrinkles and crimps in the otherwise beautiful leather. I had to unbox, stuff the product with fabric to reshape the piece before gifting. Bad experience for a luxury product.

Resposta da LUCRIN Geneva
Excellent transaction!
Excellent transaction!
The phone case is fantastic. Makes handling my iPhone a breeze, looks great, offers good protection, and ships fast.
I believe in this company's products.
Product and packaging perfection.
Quality of material does not appear to…
Quality of material does not appear to be a high quality leather would like to return for a refund. Please

Resposta da LUCRIN Geneva
It’s beautiful and well made
It’s beautiful and well made! Didn’t take much time to get it either! Got my first name engraved and the red pebble leather is beautiful! Lots of compliments! Thank you!!
Exceptional Service: They Truly Stand Behind Their Products
I recently had a bit of a hiccup with my new phone case, but the way the company handled it really stood out. I ran into an issue with the product shortly after it arrived, which was definitely a bummer at first.
However, I reached out to their customer service team, and the experience was seamless. They were incredibly helpful, listened to my concerns, and didn't make me jump through hoops to find a solution. To my surprise, they quickly arranged to send out a brand-new replacement case at no extra charge.
It’s rare to find such responsive and genuinely helpful support these days. While the original product had a flaw, the company’s commitment to making it right has earned my trust. Highly recommended for anyone who values great service behind their purchase!
Lost iPhone cover
The product was sent tot he wrong address of my own fault. The company is seeking to retrieve it from UPS and have it delivered to me. It has been a month. Much too long it seems. Yet I am looking forward to receiving the iPhone cover

Resposta da LUCRIN Geneva
A great product of exceptional quality.
Ich habe einen Defekt gehabt und dieser…
Ich habe einen Defekt gehabt und dieser wurde anstandslos direkt korrigiert und zwei Möglichkeiten als Lösung angeboten bekommen. Wirklich toll
Servizio clienti impeccabile!
Ho ordinato un taccuino personalizzato che in prima battuta mi era stato consegnato difettoso, presentava delle piccole macchie di pelle scolorita.
Devo dire però che il loro servizio clienti è stato impeccabile: ha risposto sempre davvero velocemente e hanno provveduto a supportarmi e cambiare il prodotto nonostante fosse un oggetto personalizzato. Ricevere questo livello di assistenza comprando online non è scontato, quindi 5 stelle meritate per il Customer Care!
Excellent product
Excellent product, very well made. Stitches are tight and neat, leather is good quality. It did take a long time to be shipped, however.
Phenomenal craftsmanship
Phenomenal craftsmanship
Beautiful color and leather
Functional wallet and case
Beautiful leather and quality
Beautiful leather and quality. Will use your company every time I need a new case!
In 2024 2 dure iPhone hoesjes gekocht
In 2024 2 dure iPhone hoesjes gekocht, leer, portefeuille model.
De hoesjes laten los waar ze gelijmd zijn, de randen laten ook al los.
Zo duur en zo een matige kwaliteit.

Resposta da LUCRIN Geneva
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