LUCRIN Geneva Opiniões 

1303
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent quality products. The leather is really good quality and the phone cases are beautifully made. Shipping took a little longer than I hoped because the phone case didn't leave for several days... Ver mais

Classificada 5 em 5 estrelas

I own several products and they are all great quality, modern, and luxurious. However the best part of the company is the team - part of my last order was damaged when it arrived and with no questions... Ver mais

Classificada 5 em 5 estrelas

Lucrin‘s customer service was impressive and also very friendly. They answered my query within a few hours, asking for more information. The latch of my iPhone case had demagnetized and upon receipt o... Ver mais

Classificada 1 em 5 estrelas

Bis vor kurzem war ich Fan von Lucrin. Ich habe über Handy-Hüllen, Aufbewahrungsboxen, Ledermappen und Schmuck- und Uhrenschatullen viele Produkte von Lucrin gekauft und war mit der Qualität stets seh... Ver mais

A empresa respondeu

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Escrito pela empresa

Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
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4,1

Todas as opiniões

(1303)

518 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Be warned

Be warned: under normal use, the colour all round the edges will have completely faded after 1½ years. At that price, it’s an absolute disgrace!

22 de agosto de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Mr Kramer,

Thank you for sharing your experience with us - your feelings matter deeply to us.
Your disappointment is completely understandable - every single client relationship is precious to us, and we want to make this right.

Please note that I have sent a proposed solution to you in a separate email to ensure this issue is fully resolved to your satisfaction.

We truly appreciate your patience and the opportunity to make this right.

With warm regards,

Classificada 5 em 5 estrelas

Very Satisfied Customer

I ordered the product on a Thursday evening at 10pm and I had it the following Monday. Not knowing anything about the company and some concerns about quality, once it arrived I was very satisfied. My wife even liked it. What really drew me to it is it is the only travel watch case I found that is flat and not bulky. Personalization was a bonus.

Thank you

14 de agosto de 2026
Classificada 1 em 5 estrelas

Return process - zero communication.

Return process was underwhelming. Zero communication, cold, definitely lackluster. Seems absurd to even type that out about a boring business transaction component. Not sure that I'm expressing it accurately ^^ but I do think it's important to communicate warmly with a buyer/customer during a purchase/return of a high quality Lucrin item. I should also mention that packaging and presentation were dismal ~ a luxury brand item should never be encased in an extra cheap and wadded wrinkled mess of a dust bag. Excellent customer service and attention to detail 'should' be a priority.

19 de julho de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience you encountered, and we understand how frustrating this can be.

Please rest assured that your case is already being handled by our Customer Experience Team. Should you need to share any additional details, you may reach us directly at customer@lucrin.com — we will gladly assist you and ensure the matter is resolved as swiftly as possible.

We truly appreciate your patience and the opportunity to make this right.

Warm regards,

Classificada 1 em 5 estrelas

The magnets in the cover do not stick…

The magnets in the cover do not stick to my iPad.

10 de agosto de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience you encountered, and we understand how frustrating this can be.

Please rest assured that your case is already being handled by our Customer Experience Team. Should you need to share any additional details, you may reach us directly at customer@lucrin.com — we will gladly assist you and ensure the matter is resolved as swiftly as possible.

We truly appreciate your patience and the opportunity to make this right.

Warm regards,

Classificada 1 em 5 estrelas

J'ai acheté un étui pour Iphone 16 pro…

J'ai acheté un étui pour Iphone 16 pro max en 2024. A réception, vraiment bien. Mais il s'est dégradé très vite. Devenu inutilisable après environ un an. Un peu plus d'un an plus tard, j'envoie un mail au service client, dont la réponse, m'indiquait que la garantie d'un an était expirée, passe dans le junk mail. Je décide enfin de racheter un étui. Ils me proposent finalement un "geste commercial de 10%". Compte tenu de la très piètre qualité sur la longueur, je déconseille fortement.

12 de agosto de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Madame, Monsieur,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés pour les désagréments rencontrés et comprenons combien cela peut être frustrant.

Sachez que votre demande a déjà été prise en charge et résolue par notre équipe Expérience Client. Pour toute question ou assistance supplémentaire, vous pouvez nous contacter directement à l'adresse customer@lucrin.com ; nous sommes toujours ravis de vous aider.

Nous vous remercions de votre patience et de nous avoir donné l'opportunité de remédier à cette situation.

Cordialement,

L'équipe Lucrin

Classificada 5 em 5 estrelas

Two times a charm!

I received a beautiful high quality leather desk set which I appreciated so much, I went back to Lucrin for their iPad case, which is also fantastic! The leather is buttery soft. Turn around time is also very favorable. My highest rating.

13 de julho de 2026
Classificada 5 em 5 estrelas

Very good company to deal with

Very good company to deal with. Always kept me updated on my order. As for the watch band, the quality is top notch and you can tell they put a lot of effort and time in to their products. It seems to run a bit bigger for my wrist but that’s certainly not a negative factor in my rating. Highly recommend Lucrin!

27 de julho de 2026

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