LUCRIN Geneva Opiniões 

1303
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent quality products. The leather is really good quality and the phone cases are beautifully made. Shipping took a little longer than I hoped because the phone case didn't leave for several days... Ver mais

Classificada 5 em 5 estrelas

I own several products and they are all great quality, modern, and luxurious. However the best part of the company is the team - part of my last order was damaged when it arrived and with no questions... Ver mais

Classificada 5 em 5 estrelas

Lucrin‘s customer service was impressive and also very friendly. They answered my query within a few hours, asking for more information. The latch of my iPhone case had demagnetized and upon receipt o... Ver mais

Classificada 1 em 5 estrelas

Bis vor kurzem war ich Fan von Lucrin. Ich habe über Handy-Hüllen, Aufbewahrungsboxen, Ledermappen und Schmuck- und Uhrenschatullen viele Produkte von Lucrin gekauft und war mit der Qualität stets seh... Ver mais

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Escrito pela empresa

Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
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4,1

Todas as opiniões

(1303)

518 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

This is my 2nd purchase of an Apple…

This is my 2nd purchase of an Apple phone cover/wallet. I was fully impressed with the quality of the 1st one. The 2nd is also super but has a few slight imperfections - a rough edge and a stitch/leather issue. Small but not completely perfect.

23 de julho de 2026
Classificada 1 em 5 estrelas

J’ai commandé un porte carte le…

J’ai commandé un porte carte le 22/07/2026 et a ce jours il n’a toujours pas été livré

22 de julho de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Monsieur,

Nous vous remercions pour votre avis. Nous sommes sincèrement navrés d'apprendre votre expérience et nous tenons à vous assurer que cela ne reflète pas la qualité et le service que nous nous engageons à vous offrir.

Sachez que nous avons d'ores et déjà pris contact avec vous afin d'étudier la situation et vous apporter une solution adaptée dans les plus brefs délais.

Votre satisfaction est notre priorité absolue et nous restons à votre entière disposition pour vous assister.

Bien cordialement,

L'équipe Lucrin

Classificada 5 em 5 estrelas

A work of art to enjoy every day

The iPhone17ProMax case that I ordered is elegant a beautiful color supple leather and intricately made. It is a work of art made to enjoy every day and it will only get more supple with age.
I know this from experience because the one that I purchased for my iPhone12ProMax is as beautiful as ever this many years later.

20 de julho de 2026
Classificada 1 em 5 estrelas

Je n’ai pas aimé mon achat

Je n’ai pas aimé mon achat, je trouve que pour ce prix, la qualité devrait être irréprochables. En effet, la coque en cuir que j’ai reçu pour mon IPhone 16 pro a facilement des traces d’usure, au bout de quelques semaine seulement. Je regrette mon achat. De plus les coutures ne sont pas de la qualité attendue et des filaments apparaissent rapidement. Je suis déçu.

10 de julho de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Madame, Monsieur,

Nous vous remercions pour votre avis. Nous sommes sincèrement désolés d'apprendre votre expérience, et nous tenons à vous assurer que cela ne reflète en rien la qualité et le service auquel nous nous engageons.

Nous constatons qu'aucune demande n'a été enregistrée auprès de notre service client.

Nous vous invitons à nous contacter à l'adresse customer@lucrin.com afin que nous puissions examiner personnellement la situation et vous proposer une solution adaptée.

Votre satisfaction est primordiale pour nous et nous restons à votre entière disposition pour vous aider.

Cordialement,

L'équipe Lucrin

Classificada 1 em 5 estrelas

No iPhone+ Pro Max: just a $215 case.

You don't get the iPhone+ Pro Max named and depicted; what you really get is just a $215.00 (discounted) phone case.

The product appeared in the search engines, on the Web site and even in the order receipt as a "Luxury Bumper iPhone 15 Pro Max" depicting it as an iPhone 15 Pro Max. The sales offering seems intentionally misleading.

"Luxury Bumper" is not a company name or a brand name; this company is defining their phone case as "luxurious". The phone case (only) is what they're actually selling for $215.00.

The order confirmation doesn't reflect the address they're sending the product to (which is going to be incorrect, possibly to allow the credit card transaction to complete).

We complained the product offerred appeared to be a discounted iPhone 15 Pro Max. At the price the offering materials seemed misleading.

The Web site now reflects the product as just a case but we preserved pictures of the original sales presentation and the receipt to show what was named and depicted at the time of sale.

The company responded our request to return the product for a refund is "under review". That's it. No return authorization number or other return instructions. That email (and only that email) indicates:

"This email has failed its domain's authentication requirements. It may be spoofed or improperly forwarded."

The other emails received from Lucrin do not show that error message. That email, in fact the whole situation, looks suspicious.

Taken together, the misleading product name and depiction, the incorrect shipping address, the delay in processing a return for refund and the errant email, seems to us to have some of the indications of a bait-and-switch scam.

We think company with honest intentions would have provided a response that provides instructions for a product return and refund.

7 de julho de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for taking the time to share your feedback. We are sincerely sorry for the
inconvenience you encountered, and we understand how frustrating this can be.

Please rest assured that your case is already being handled by our Customer
Experience Team.
Should you need to share any additional details, you may reach
us directly at customer@lucrin.com — we will gladly assist you and ensure the
matter is resolved as swiftly as possible.

We truly appreciate your patience and the opportunity to make this right.

Warm regards,
LUCRIN Geneva

Classificada 5 em 5 estrelas

Belle équipe de services à la clientèle

Bonjour
Je souhaite remercier toute l'équipe de LUCRIN Geneva
Concernant une mauvaise livraison de la ste UPS apés mon envoi de mail ils ont tout fait pour trouver une solution avantageuse pour moi.
Le renvoi de ma cde ou un remboursement immédiat !
Merci énormément de la gentillesse de vos services
Le produit est très beau.
Bonnes vacances
LMP

17 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Die rubs off

Capacitive charging iffy. Leather die rubs off.

Looks like garbage. I wanted to upload a photo.

14 de julho de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for sharing your feedback with us. We are truly sorry to learn about your
experience, as this does not reflect the level of craftsmanship and service we strive
to offer at LUCRIN Geneva.

At this stage, we have unfortunately not been able to locate your order details in our
system. To assist you swiftly, may we kindly ask you to contact us
at customer@lucrin.com with your order number or the email address used during
the purchase?

Our Customer Experience Team will be pleased to look into this matter immediately
and find a solution that meets your expectations.

Warm regards,
Customer Experience Team
LUCRIN Geneva

Classificada 5 em 5 estrelas

Produits de bonne qualité

Produits de bonne qualité, sur ma 2ème coque j’ai eu un léger soucis, le SAV à était très réactif et a trouvé une solution rapidement
Je suis très content de la marque !

10 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This product is definitely not leather

This product is definitely not leather. It is clearly man made. It is hidden by the lining. Pull back a corner and you will see for yourself.

30 de junho de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for your review. We are genuinely sorry to hear about your experience,
and we would like to assure you that this is not representative of the quality and
service we are committed to delivering.

We notice that no previous request has been logged with our Customer Experience
Team. We kindly invite you to contact us at customer@lucrin.com, so that we may
personally investigate the matter and offer you an appropriate solution.

Your satisfaction is extremely important to us, and we remain fully at your disposal to
assist you.

Warm regards,
Lucrin Team

Classificada 5 em 5 estrelas

Exactly as described

As always, Lucrin has delivered a very high quality case for our new iPhone, exactly as described. We have already received many comments and compliments! Thank you, Lucrin!!

28 de junho de 2026

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