MAC Cosmetics Opiniões 

What on earth has happened to Mac?
I've been a makeup artist for 26 years so have used lots of Mac products over the years and occasionally had to deal with their customer services which have been OK......that's all changed.....i bought a lipstick over 2 weeks ago (for a wedding that I was working on that's now actually happened).
The lipstick never arrived at Evri...it still says they're waiting for it. I've been on MAC live chat 3 times now and been told a replacement has been sent out twice....I've not received any emails confirming this and evri haven't received an order from them either. No one seems to be doing what they've promised they've done.
I FEEL LIKE I'M BANGING MY HEAD AGAINST A BRICK WALL....I'LL NEVER BUY ONLINE FROM THEM AGAIN 😡😡

If you return something to their warehouse, they don’t refund your money. You have to contact them through chat and then it’s escalated to a team who finally refunds the money. The customer shouldn’t have to hunt them down to refund the products they returned under their policy. They are probably hoping people just forget. It’s happened to me multiple times and now I’m not going to order from them again.

MAC tests products on animals! EVIL! Will never buy your products and will make sure that this information is passed on!!!!

Mai visto un brand così… i peggiori! Statene alla larga… hanno rubato i soldi alla mia compagna, un ordine fatto piu di 20 giorni fa perso nel nulla solo perché acquistato con degli sconti! Nessuno sa dare una risposta! Comprate altrove, sono solo una truffa!

Disgusting customer service from Mac. Livechat is unmanned alongside Whatsapp. Customer service on the phone is a shambles no one is actually able to provide any support and could barely understand what i was saying.

My name is Phuong Huynh and I own and operate PL SPA located in Elk Grove, California. In February of 2025, I reached out to Mac Marketing to help advertise my business on google. After 2 months, we did not receive any feedback from our customers that they found our business from Google advertisements. I thought it was strange so I went on Google to search myself and our business location had us shown as the backside of the property where deliveries and inventory are stored. I attempted to contact them for support but was unable to reach them and after 2 hours of being out on hold, they hung up on me. This happen numerous time. When it came to renewing the contract a year later, they reached out to me asking if I wanted to renew and of course I voiced my frustration and they finally accepted that they falsely/mistakenly advertised my business incorrectly in google. I am very unhappy with their customer service as well as their false advertisement. I would not recommend them to anyone. Please avoid working with them at all cost.

ich muss leider den schlechten Rezensionen zustimmen. Das spiegelt auch Erfahrungen wieder. Es wird kommentarlos storniert, der Chat ist der schlechteste den ich je erlebt habe. 1,5 Stunden geschattet und NULL Unterstützung oder Hilfe bekommen. ERstattungen werden nicht richtig gebucht bzw. gar nicht zurückerstattet. Rücksendungen werden nicht erstattet. Ohne Klarna wäre ich echt aufgeschmissen gewesen und hätte mein Geld nicht zurückbekommen.
Produkte sind gut, der Kundenservice der schlimmste, den ich je erlebt habe.

I bought the same number of concealer I already use from Mac fix studio in a store and the salesperson told me it would be the same color. In the end the new version is too dark and they didn’t tell me. Now customer service just ignored it and just “apologized”…. If your own staff doesn’t know the information, how am I supposed to know?

My lipstick arrived broken. They do not offer a way to simply exchange a defective product that was purchased online. If I return it and re-order, I'll have to pay for shipping again, and lose the discount reward offer that the first lipstick was purchased with. Not fair!

He pedido en un par de ocasiones unos productos que llegaron sin ningún tipo de precinto y que me han durado poquísimo tiempo. Además dos de los productos recibidos no correspondían con la descripción de la caja. Por Chat me atendieron enseguida pero el reembolso que estaba aprobado según me confirmaron, no ha llegado a realizarse nunca. Aún sigo esperando desde el 15 de Mayo. Y dicen que el problema es de mi banco. Nunca he tenido ningún problema cuando han tenido que hacerme un reembolso de otras webs. Última vez que hago un pedido online en Mac.

Sent wrong colour lipstick. After days of trying to get through finally spoke to someone who said they would refund. Instead they took the money again!!!!!

I just found out that you need a certain amount of points in order to qualify for a complimentary birthday gift. I don't expect anything big or even an item that I would need but this gift is something nice to do, shows that you value your customers. First you get rid of the free item/recycle program and now this. MAC is all about the cash grab it seems. All my makeup is MAC and has been since the late 1990's because they were the first makeup line that catered to my skin tone however I don't wear a ton of makeup hence I have thus far only collected 3/4 of the points needed for the free item. It feels like an insult to a loyal customer like myself. There are so many options for my skin tone these days. Just so many options period. I think it's time I look at other options. MAC is no longer the type of company I wish to support.

I made an order from Mac Cosmetics online for the first time. Mac sends me an email about I am enrolled auto replenishment order for close $28. I have never gave them permission to complete this order. When I direct called Mac they act like when they look into the system it is not visible. But week later $28 is removed.

I've been wearing MAC Cosmetics for 20 years and they recently made the compartment smaller on the studio Fix Foundation. This auses the makeup to crumble fast and there is a lot less product. Very disappointed and I will probably convert to Fenty.

I was at the MAC store in Park Royal Mall, West Vancouver BC today, helped by Niki C. She greeted me right away which I thought was great, because too often people are ignored until they actually scream or walk out of a store with unpaid merchandise. I asked Niki about specific lipstick which has been discontinued with other brands, and even the ladies at Sephora said to go to MAC. Niki showed me a few suggestions and I walked out with a new lipstick about 99% close to what I was looking for. Better yet, she was kind, unhurried, and made me feel important at that time. I called her back to tell her personally, and am writing this review as a backup. Thank you. Marrie

Ordered for same day delivery since i have a special event to go to later (and even paid extra for it, at that) my order was cancelled this morning at 11AM. I’ve been calling back to back since then to see if a replacement could be sent & they haven’t offered me a thing!!! They also took the money back out of my account after they refunded it! WTF? I called the MAC location my item was supposed to be sent from to see what happened to my order and the rep said “I’m not sure why they even allowed you to follow through with the order because we have been out of stock for a while and aren’t expecting a shipment anytime soon that i know of” Like are you guys serious?????? MAC???? I will literally never order from MAC again, this definitely took the cake for me. Disappointed is an understatement and i’ve been shopping with MAC for over 10 years!!! I have an event to go to tonight and this genuinely ruined my day. You’d think they’d treat a loyal customer better than this but they treated me like i was a nobody to them. Hurtful.

Horrible customer service and website. I have been a loyal MAC member since they started. I tried to place an order yesterday, ran into problem. Called useless customer service. They could not help, said to try later. I tried off and on all day and again today. Still no luck, called again. Couldn’t help, asked for supervisor, said they would call back in 48 hours. Company has gone down the tubes. There are plenty of other brands that will be happy to take my money. Done with MAC!

I found the customer service department incredibly disappointing - Milena J was unhelpful, rude and disingenuous. My order was a month late and I had to chase it twice - as even the second time it hadn’t arrived. I asked for an explanation and some idea of what was going on, when it would arrive, and she sent me a generic message and when I questioned her, ended the chat. I then went back to complain and got her again. Makeup from MAC is not cheap, they need to take some time to train their staff to deal with issues so that customers feel respected and valued… or they will lose them.

Unfortunately they abuse animals to test their products, I don’t buy them now

I had an adverse reaction to a mascara product. I contacted MAC, was asked to fill out an exhaustive questionnaire, which i then submitted. I chased several times and I was just ignored. Trash mascara which I binned and no care or custody service to speak of. After twenty years, I will no longer be using this company.