Magaljewelry Opiniões 

4683
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Ver mais

Classificada 5 em 5 estrelas

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Ver mais

Classificada 5 em 5 estrelas

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Ver mais

Classificada 5 em 5 estrelas

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(4683)

91 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Necklace broke after wearing less than…

Necklace broke after wearing less than 10 times! Asked about options and was offered the opportunity to repair it for $40. Not a great quality product even though it looks nice.

AND then they give me a reply which I have already been through that game! 14 days - seriously? I wore it once in the first two weeks. It was not meant to be an every day necklace! POOR QUALITY product and lipservice customer support! DO NOT BUY

27 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear DP,
We're truly sorry to hear about what happened with your Magal purchase. At Magal, we care deeply about your experience — both before and after delivery — and your satisfaction is incredibly important to us. Our pieces are crafted using the highest quality materials, so this seems to be an unfortunate exception.
Kindly email us your order details at info@magaljewelry.com, and we’ll be sure to review your concern promptly and work toward a fair resolution.
Just a note regarding repair fees: as outlined in our policy, “Products reported as defective or damaged more than 14 days after delivery may be subject to repair or service fees. We strongly encourage customers to inspect their orders upon receipt.”
We look forward to assisting you.
Sincerely,
The Magal Team

Classificada 3 em 5 estrelas

Microscopic birthstone charm…

The birthstone charm in the bracelet was so small, you’d need a magnifying glass to see it. For vermillion and teeny tiny birthstone, not worth the price.

12 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Joann,
We're truly sorry to hear that you found the birthstone charm smaller than expected. At Magal, we deeply value your feedback—it helps us grow and improve.
While we strive to maintain full transparency by clearly listing the size, dimensions, and other details on each product page, we understand how expectations can still differ. This is certainly not the standard we aim to uphold, and we’re here to make things right.
Please email us at info@magaljewelry.com with your order details so we can personally assist you clear any confusion you may have.
Sincerely,
The Magal Team

Classificada 5 em 5 estrelas

Love love love

Love love love! I get so many compliments. I ordered the gemstone and diamond necklace in moonstone and turquoise. The day I put them on my husband said “wow that’s a really pretty blue necklace.” The turquoise pops like you wouldn’t believe. The moonstone compliments the turquoise well so I wear them together. I’ve been showering and to the beach in them so far without any issues. I’m very happy with this purchase so far.

20 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

I purchased a bracelet that cost a few hundred dollars and months later it fell apart. When I contacted magal to see if they would repair it they wanted to charge a 45 dollar restringing fee. I would not recommend them at all as there are many other more quality companies. Their jewelry is not made to last and they are not interested in maintaining high level customer service and having customers return.

24 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear S.M,
Let us begin by sincerely apologizing for the experience you've had. At Magal, we always strive to provide an honorable and positive experience for every customer, and we’re truly sorry we fell short in your case.
Our 14-day policy is in place to address any manufacturing defects identified shortly after delivery. Beyond that timeframe, wear and tear may require a paid service to restore the piece—this is likely why our team quoted a restringing fee. That said, your feedback is valid and important to us, and we take it seriously.
We’d love the opportunity to make things right and regain your trust. Please email us your order details at info@magaljewelry.com, and we’ll do our best to assist you.
Sincerely,
The Magal Team

Classificada 1 em 5 estrelas

So disappointed with my product.

If I could give it a zero star I would. First my order took 1 month and 1 week to get here. And it was not worth it at all; the rings look so fake and bend with any little movement. Also they do not look like in the pictures. I would never order again from here. Please make your research before ordering from this company. You're going to be so disappointed just like me.

23 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Jazmine,
We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your experience. This is certainly not the standard we aim to deliver at Magal.
We understand how frustrating it must have been to wait so long for your order, only to feel let down by the product. While we do our best to ensure our images and descriptions accurately reflect each piece, we understand that expectations may vary. Additionally, our rings are crafted using fine materials that are intentionally delicate, but they should absolutely not be bending easily—we’ll be happy to look into this further for you.
Please email us your order details at info@magaljewelry.com so we can personally assist you and do our best to make things right.
Sincerely,
The Magal Team

Classificada 5 em 5 estrelas

Beautiful Bracelet and Necklace

Just received my bracelet and necklace they are really pretty. Had a question after I ordered and it was on a Saturday night. Customer Service got back to me first thing Monday morning and resolved my issue….THANK YOU

5 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely perfect service!

Absolutely perfect service!! Very detailed and thorough emails after I placed my order. Awesome communication!!

The best part…..these bracelets are absolutely beautiful. I ordered one for myself and for my sister as a gift. Great quality. Stunning simple bracelet!!!!

22 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My purchase

The ease of my purchase. I have purchased many bracelets and love everyone i have bought. They are beautiful. I have also had to get 2 repaired. It was very easy and the repair was quick .

22 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company at all costs

Avoid this company at all costs. It has been 3 weeks since I ordered my product and have yet to receive it (it is not a custom piece). Customer service has been terrible and unwilling to give me a refund. Please do yourselves a favor and listen to the negative reviews here as they’re accurate.

16 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Faith, We’re deeply sorry to hear that you haven’t yet received your order! Magal always endeavors to fulfill each order within our time frame. It’s impossible that we might have skipped or not shipped out your order. We’re curious to know your order details, so we can look at this case closely. Could you please share your order details with us at info@magaljewelry.com so we can proactively help you with the latest updates?
Sincerely,
Magal Team

Classificada 1 em 5 estrelas

Repeated Disappointment – Poor Service and No Accountability

I truly wanted to support this company, but after two bad experiences, I can’t in good conscience recommend them to anyone.

This isn’t the first time I’ve had an issue. A while back, I purchased a ring and spent a significant amount of money on it. Not long after, a gemstone fell out. Instead of covering the cost of the repair process, the company required us to pay for shipping just to get it fixed—despite the issue clearly being with the quality of the item.

Still, I decided to give them another chance. Unfortunately, this second experience has been even worse. I was told there would be an effort to deliver my order in time for a meaningful occasion. Instead, the item wasn’t even shipped until the day it was supposed to arrive. It could’ve at least been sent with expedited shipping, but it wasn’t.

To make matters worse, there was no transparency, no communication from management, and no real accountability. Just vague responses and misleading shipping updates. It’s incredibly frustrating to spend your hard-earned money with a company that shows so little care or respect for its customers.

I won’t be buying from them again, and I’ll be steering others toward companies that take customer service seriously. The product may arrive, but the trust is completely gone.

14 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Oscar, Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please send us an email with your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

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