Magaljewelry Opiniões 

4683
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would not recommend buying from Magal Jewelry. The biggest issue isn’t even the jewelry—it’s the complete lack of customer service. Emails either go unanswered for days (or weeks) or are... Ver mais

Classificada 5 em 5 estrelas

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in an... Ver mais

Classificada 5 em 5 estrelas

“I am absolutely in love with this jewelry piece! The quality is outstanding — it feels both elegant and timeless. The design is even more beautiful in person than I imagined, and the craftsmanship is... Ver mais

Classificada 5 em 5 estrelas

Not only is the bracelet adorable as I expected, but I’m also pleased with the shipping material/packaging. It’s a nice little pouch that looks nice and can also be used as storage or for travel.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

Fine jewelry, crafted from 14k gold and set with ethically sourced diamonds. Free shipping and returns on all US and UK orders. Up to 4 interest-free payments.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(4683)

91 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

The necklace was TINY

The necklace was TINY, only measures 15 inches in length, the initial is extremely small and there are rough edges, unfinished connections. Just really a sad necklace. I have emailed the company with pictures. Hopefully they issue a refund.

5 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Georgette, Let us start by apologizing for your negative experience! Your satisfaction and confidence are essential to us. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please send us an email with your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Classificada 3 em 5 estrelas

Delay and wrong address

The jewelry and gift wrap look nice but the gift was delivered late. I was also not able to change the delivery address and the gift was sent to my address instead of to the person I wanted to give the present to.

4 de julho de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Adriana,
We're truly sorry to learn that your experience with your recent Magal purchase hasn't met your expectations. At Magal, transparency is at the core of our values, and we strive to ensure that all policies are clearly outlined on our website. Our policies are easily accessible on our policy pages. To address your concerns and provide personalized assistance, we kindly ask you to share your order details with me at info@magaljewelry.com
Your feedback is invaluable to us, and we're committed to making things right for you. Thank you for bringing this matter to our attention.
Sincerely,
Magal Team


Classificada 5 em 5 estrelas

These bracelets are beautiful

These bracelets are crafted with care, durability and beauty. The colors are a varied choice and do not fade. I have been at the beach, pool and stays the same.
I thought I had lost one of my bracelets and I purchased another one.
I was cleaning out my linen drawer and there it was!!!!
Now I have four of them!!!

14 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love my new bracelet

I received my bracelet yesterday. I love it! I chose the pink cord because I’m battling Stage 4 breast cancer. The bracelet is so pretty and dainty on my wrist. I’ll wear it every day. Thank you for making such a beautiful piece of jewelry that is very special to me.

26 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful work

Beautiful work, timely turn around, exceptional packaging! Purchased a bracelet for my granddaughter for Valentines day, she loved it and wears it all the time. Just ordered her a 2nd bracelet in another color silk. Perfect, personalized design for a young woman. Thank you.

10 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Paid for a rose gold necklace and did…

Paid for a rose gold necklace and did not receive. Customer service is a joke and says I received a the correct product

28 de maio de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Madison, We're deeply sorry to hear that your Magal jewelry has been tarnished. Your satisfaction and confidence are essential to us. We can assure you of the quality of our products and this has been a rather unfortunate incident. Apologies that your Magal jewelry did not match your expectations. We remain at your disposal to make this right for you. We request you to continue contacting our team at info@magaljewelry.com and we'll make sure you receive the correct item.
Sincerely,
Magal Team

Classificada 5 em 5 estrelas

Joy of giving

I bought the red string bracelet with the small diamond for my daughter-in-law and she loves it. That makes me so happy.

3 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I was looking for a unique way to wear…

I was looking for a unique way to wear a remembrance piece and stumbled upon this website. The circle engraved option was so simple and beautiful! I ordered it but due to some production issues beyond the company's control it took a bit longer; however the constant communication with the customer service agent was an A++!!! They sent me updates everyday, always apologized and went above and beyond to keep me informed. I received my necklace and it's gorgeous and exactly what I was looking for. It was well worth the wait and I will be a repeat customer because of the amazing service they provided!

18 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

HORRIBLE

HORRIBLE!!…my husband gave me a jewelry from this store for mother days and after one day wearing it turns brown. Customer Service is horrible because they don’t accept return after 14 days and they I going to make sure to sent your jewelry after 14 days. Don’t buy anything here if you don’t want to waste your money.

25 de maio de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Hi Patricia,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
At Magal, customer satisfaction means a great deal to us. While our policy allows for product issues to be reported within 14 days of delivery, we understand that gifts—especially for meaningful occasions like Mother’s Day—are often purchased in advance.

With that in mind, and in the spirit of providing the best possible Magal experience, we were happy to offer you a complimentary repair, even though your request was received outside the standard timeframe. Our goal is always to go above and beyond where we can, and we hope this gesture reflects that commitment.
Our team has reached out to you directly, and we look forward to resolving this to your full satisfaction.
Thank you again for bringing this to our attention.
Warm regards,
The Magal Team

Classificada 5 em 5 estrelas

Customer Service is amazing

Customer Service is amazing. Very quick response. To help facilitate/track my beautiful necklace. I highly recommend this company. I’m very very pleased with
My necklace and would recommend to my friends and family. Thank you!

2 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

BAD QUALITY. Tarnished after wearing it once! Bad customer service

BAD QUALITY. Also, very bad customer service. Do not purchase jewelry from this company. My husband purchased me a rose gold necklace for Mother’s Day and it tarnished after wearing it just one day! We couldn’t believe it. Not it just looks dirty and very cheap. I am so disappointed. We reached out to their customer service and they said I would have to pay to have it “fixed.” I'm not sure how they can fix that and it would probably just happen again. I asked if I could please return it and they would not let me since it was past 14 days. My husband never would have purchased this if he knew it would be such bad quality and that they wouldn’t accept a return on their faulty item. He purchased the necklace before Mother’s Day and I did not receive or wear it until after that day so inevitably we are outside the return window. This company is a scam.

29 de maio de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Kiera, Let me start by apologizing for the entire negative experience! Magal always endeavors to provide an honorable experience to each customer, and we’re sorry not to make you feel that way! The 14-day mark is put into place for any manufacturing defects or issues related to the production of the jewelry piece. Beyond this time frame, manufacturing defects are not covered and maybe that could be the reason our team has quoted a cost for the repair. We’ll be attentive to your concerns and will try to focus on resolving them so we can continue to earn your trust again! Please email us your order details at info@magaljewelry.com and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team

Classificada 1 em 5 estrelas

Do not order if live outside the USA

I ordered a bracelet (am in the UK) total price was £113 (including £27 shipping) - DHL was their appointed courier.
The courier delivered it on Friday (it was due Monday but suddenly changed), ignored my instructions to leave in a safe place and left it, clearly visible in my post box next to the garden gate (to access the property) on a busy street.
The package was not there when I got home.
Magal will accept no responsibility as I did not take their Shipping Protection.
This option is not visible on the order form (i.e.a ‘tick box’) nor does the order form reference the Shipping Protection and therefore I was completely unaware of the facility or that I needed it.
Magal will accept no responsibility that I do not have what I ordered as they have the ‘protection’ that apparently I chose not to take, nor will they accept that as not on the order form how could the buyer know about it….
Do not recommend anyone buys from them on the UK as they are not interested if anything goes ‘wrong’..
Appalling company
Added 6/6/25
The option to insure your delivery, on top of the £27 shipping fee, is not displayed (as an option) on the ‘order’ page nor on the confirmation.
It is however buried on the website and not easy to find
If it’s that important, Magal need to add a line on the page where orders are placed and be very clear how shoddy they are….

30 de maio de 2025
Opinião espontânea
logótipo da Magaljewelry

Resposta da Magaljewelry

Dear Jane,
We’re truly sorry to hear about your experience and understand how frustrating it must be not to have received your order as expected.
We want to clarify that Shipping Protection is offered during the purchase of every order to safeguard against incidents like this. (screenshots shared of the shipping protection offered). It covers loss, theft, or damage during transit. While it is optional, it is clearly available during the order process. Unfortunately, as you noted, this was not selected at the time of purchase.
You’ve acknowledged that DHL delivered the package, and we also provided you with a photo of the personalized bracelet—proof that your custom order was fulfilled and dispatched as promised. It’s deeply unfortunate that the delivery was mishandled by the courier and that the package appears to have been stolen after being left unsecured.
While we empathize with your situation, Magal has completed its part of the process: crafting your personalized piece and ensuring it was delivered by the appointed courier. We strongly recommend selecting Shipping Protection in the future to help protect against rare but possible delivery issues such as this.
Kind regards,
Magal Team

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