Easy transaction. Fish dispatched & delivered as promised. Though they didn't arrive until late afternoon. Perhaps a before midday delivery would cause less stress. Just a suggestion not a complaint.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... Ver mais
A empresa respondeu
Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... Ver mais
A empresa respondeu
Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature an... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
Informações de contacto
Buttershaw Lane , BD6 2DD, Bradford, Reino Unido
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4,4
Excelente
473 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely awful experience
Absolutely awful experience. Part shipped and order supposed to be in stock. They don’t know how to treat customers. Check other reviews take your chance. I won’t use them again.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
We sincerely apologize for your experience. We understand how disappointing and frustrating this must have been. While the majority of our orders are fulfilled each week, due to the nature of marine stock we do not have an unlimited supply, and our website operates on a live listing that is updated weekly to help us keep prices among the lowest in the UK. Although we do state that, due to the nature of our items, any order with over 50% availability may be completed unless reserves are added to avoid disappointment, we fully recognize that this situation was still frustrating for you. This is not the standard we aim to deliver, and we’re truly sorry for the inconvenience caused. Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can make this right. Please contact us directly with your order details.
Great range of fish and invertebrates…
Great range of fish and invertebrates for good prices. Good delivery
6 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thanks so much for the great feedback! 😊 We’re really glad you’re happy with the range, pricing, and delivery. Hope to see you again soon!
Easy transaction and delivery
Delivery arrived, all live stock in good condition and very well packed. Thank you
5 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you for the lovely feedback! We’re really happy to hear everything arrived safely and well packed. Enjoy your new livestock, and thanks for choosing us 😊
Can I just say the company is great the…
Can I just say the company is great the delivery service isn’t there fault it’s out of there control I’ve had doa but the owner has replaced the livestock that didn’t make it so thank you an it hasn’t put me off I would order from him again I’ve had some beautiful fish an anemones off them
6 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you so much for taking the time to leave such a detailed and fair review. We really appreciate your understanding regarding the delivery service, and we’re glad we could resolve the DOA for you. Customer satisfaction and livestock welfare are extremely important to us, so it means a lot to hear that it hasn’t put you off and that you’ve been happy with the fish and anemones you’ve received. Thanks again for your support—we’d be happy to help you again anytime 😊
Took around 3 weeks as wasn't in stock…
Took around 3 weeks as wasn't in stock but puffer came alive and well 👌
5 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thanks for your patience! Sorry about the wait due to stock, but we’re glad to hear the puffer arrived alive and well 👌
Service was good
Service was good. My item was well packed my clean up crew all alive and well thank you
5 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you so much! We’re really happy to hear the service met your expectations and that your clean-up crew arrived alive and well 😊
Stop the killing don't use
Everything, dead fish, hidden costs, poor service, bad attittude I've had 2 deliveries one wasn't what I ordered and died shortly after arrival, the other was dead on arrival and told I need to pay another £25 postage to use my credit code ,which I don't have but I can't get a refund either. Very poor, don't use them they kill fish.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
We’re genuinely sorry to hear about your experience and understand how disappointing it is to receive fish in poor condition. All stock is pre-checked prior to dispatch, and this is never the outcome we want for any customer.
Live fish deliveries are handled with care, and any issues on arrival are taken seriously. When a problem is reported within the required timeframe and with the necessary information, we offer replacement credit in line with our terms and conditions. As clearly stated, postage costs are not covered.
We strongly disagree with the suggestion that we “kill fish.” While issues can occasionally occur during transit, we have procedures in place to support customers when this happens.
We are sorry for your loss. Credit was issued in accordance with our terms and conditions. However, we cannot accept abusive or threatening behaviour toward our staff.
Excellent Products.
Excellent Products.
Shipped quickly, packaged extremely well. Cannot fault at all, will definitely purchase from Marine World again.
30 de janeiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thanks a lot for the great review! We’re delighted everything arrived quickly and in perfect condition. Your support means a lot to us, and we look forward to your next order with Marine World.
Looks too good to be true ? Because it is
Marine fish and inverts ordered 19th Jan 2026 items were shown as in stock and plenty available and placed order, received email 4 days later saying there would be a delay. Livestock arrived after email notification the day before , boxed well but no heat packs water packs smelt like rotten fish and fish amd inverts all seemed dead placed them in the bags and acclimatised ...still dead,took them out to get a clear picture of them still in the bags ....dead . Called the number after emailing them 5 separate photos of the dead livestock ,and was told I was probably another scammed and I was lying about the lack of heat packs even though I was on the phone and offered to video all packaging...They will come back to life if I follow the instructions I font know what I'm talking about he has 27 years experience ....but they are dead ....then put them in the polystyrene box and mix in your water if they are still dead cut off the tails and take another picture he then told me I was not listening and if I don't follow his instructions amongst other derogatory remarks about my person and hung up ....Will I ve foing business with them ever again ? No
Have I raised a complaint with my card issuer? Yes
29 de janeiro de 2026
Opinião espontânea
Not good first impression
Well, first time ordering and not very impressed. Made an order, £135, heard nothing. Contacted them a week later asking if order had been shipped. Within a couple of hours PayPal emailed stating I had a full refund - out of stock. What if I hadn’t of sent that email! Not a single, personal email to me, and I’m quite a big spender, never mind - their loss.
25 de janeiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you for the feedback. The team is doing their best, and we’ll continue to improve.
Package arrived well wrapped and all…
Package arrived well wrapped and all seem healty
22 de janeiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you for letting me know! I’m really happy to hear the package arrived safely and everything looks healthy
A very good Aquatics shop
A very good Aquatics shop , the fish are well packaged and the carriers they use are also good in handling the fish by keeping me up to date when delivery will be . The fish are in fantastic condition can't ask for anything better . Brilliant .
22 de janeiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you so much for the fantastic feedback! We’re really pleased to hear you’re happy with the packaging, delivery updates, and—most importantly—the condition of the fish. Your kind words mean a lot to the whole team, and we truly appreciate you taking the time to share your experience. Enjoy your new fish, and we hope to see you again soon! 🐟✨
Healthy snails
I order 4 different types of snails. They are all healthy and look great. The box was packed well with heat pack. I will order from this shop again.
17 de janeiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you so much for your kind review! We’re thrilled to hear that all four types of snails arrived healthy and that you were happy with the packaging and heat pack. Your support truly means a lot to us, and we look forward to serving you again in the future!
Good comms
Good comms, delivered when expected Jellyfish arrived in good condition. Thank you. Postage could be lowered a fraction please. ;(for o.a. P’s)
8 de janeiro de 2026
Opinião espontânea
Resposta da Marine World Aquatics
Thank you
Top service
Top service, ordered with them online a few times and everything arrived well packaged and on time.
Brilliant quality and service and will use again.
19 de dezembro de 2025
Opinião espontânea
Resposta da Marine World Aquatics
Thank you for your positive feedback. We are pleased to hear that your orders arrived promptly and were well packaged, and that you were satisfied with the quality of our products and service. We appreciate your continued support and look forward to assisting you again in the future.
Great service and price.
Great service and price.
Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during the whole process. Will definitely use again
18 de dezembro de 2025
Opinião espontânea
Resposta da Marine World Aquatics
Thank you so much for the kind review! We’re really glad to hear the fish arrived well and that the clownfish made a full recovery. We appreciate your understanding and are happy our team could keep you informed throughout the process. Thanks again for choosing Marine World Aquatics we look forward to serving you again in the future!
Ordered from this company before and…
Ordered from this company before and again fish arrived on time and in perfect condition.
Will order from them again definitely.
18 de dezembro de 2025
Opinião espontânea
Resposta da Marine World Aquatics
Thank you so much for your continued support! We’re really happy to hear that your fish arrived on time and in perfect condition again. We truly appreciate your trust in us and look forward to serving you again in the future.
Merry Christmas🎄
please go somewhere else
this is by far the worst aquatic centre in the uk, they will take your money and wont deliver the fish or whatever you ordered
9 de dezembro de 2025
Opinião espontânea
First time ordering from this company…
First time ordering from this company was quick and easy to make the order delivery was fast. Fish arrived alive and healthy. Great Service all round👍
12 de dezembro de 2025
Opinião espontânea
Resposta da Marine World Aquatics
Thank you for your great feedback! We’re really pleased to hear your first order was quick and easy, the delivery was fast, and your fish arrived healthy. We truly appreciate your support and look forward to serving you again 👍
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.