MB Brent Park Opiniões 

I rarely write reviews, but my experience with MB Brent Park was so appalling that I feel compelled to warn others. This was, without a doubt, one of the worst dealerships I have ever dealt with.

From start to finish, the service was unprofessional, misleading, and dismissive. Communication was poor – calls and emails often went unanswered or were returned far too late. When I did manage to speak with someone, I was met with vague responses and empty promises.

The car I was shown looked decent at first glance, but closer inspection revealed issues that had clearly been hidden or downplayed. When I raised legitimate concerns, they were brushed off with attitude and defensiveness rather than any sense of accountability or willingness to resolve the problem.

Their after-sales support was nonexistent. Once they had my money, they made it painfully obvious that they didn’t care about my satisfaction or whether the vehicle had any issues. I was left to deal with the aftermath completely on my own.

Overall, MB Brent Park represents everything that gives used car dealers a bad name. If you’re considering doing business with them, I strongly advise you to look elsewhere. Save yourself the stress, time, and potential financial loss. There are far more honest and reliable dealerships out there.

I have a wonderful experience as a first time buyer from the car dealer. The sale man was very professional and took time to explain and answered all my questions 🙄 😒

Adam was a great help and make the whole process easy and smooth

Very professional
I dealt with Adam and he helped me buy my first car and would definitely come back

It was a good experience buying from MB. No pressure. Adam was very helpful.

Car was well prepped
Service was patient and helpful
Didn’t get upsold but didn’t get a discount either

I had a fantastic experience purchasing my GLB200 at MB Brent Park, thanks to Mahdi. His welcoming, professional approach made the process smooth and stress-free. Highly recommend Mahdi for exceptional service!

Professional, efficient and easy transaction.
Friendly staff that would be recommended by myself.
Would use again.
Thank you

Overall service was great from start to finish

It was our first time buying a pre owned vehicle in the UK. Haydar was excellent, he walked us through the process and made it a really positive experience. He made it very easy and seamless.

He helped us to tax the vehicle and gave us some good pointers about owning a second hand vehicle.

Would highly recommend purchasing from MB Brent Park.

Lovely & friendly staff especially Hayder. They have a brilliant selection of Mercedes and at competitive prices. They are even able to source other makes and models at request. Enjoyed buying from MB Brent park.

Well ...what service!! I'd been looking for a replacement car for a few weeks and had visited all the likely new and second hand garages locally. Just getting someone to talk to me was difficult, a test ride even more difficult, every time it requires a second visit.
However MB Brent Park were "on it". True they knew the car I was arriving in and the approximate time, but I was welcomed to the garage by name on the forecourt.
They got the sale ...the car has now done approximately 1000 miles and is faultless.
I know where I will go for my next new car... MB Brent Park.
....where is the 6 star button, I need it now!!

I had a great experience purchasing my Mercedes-Benz from MB Brent Park. Haydar, the sales executive, was exceptionally professional, patient, and knowledgeable. He guided me through the entire process with clarity and care, making it smooth and stress-free. His customer-first approach and attention to detail truly stood out. I’m very pleased with my purchase and highly recommend MB Brent Park for anyone looking for quality service.

Amazing service! The whole service was smooth with no complications thanks at Adam & Mahdi. I love my new Mercedes GLB!!! 🫶🏽👏🏽🔥🥳👌🏽👌🏽 Highly recommended.

I came to look for a car today and was welcomed by Mahdi, me and my wife were confused and didn’t know which car to go for, Mahdi guided us through the process and helped us through it.

It was a great experience, would recommend highly.

It is really disappointing, this review could so easily have been for 5stars but it is only for one at best.
We chose a car, drove the car, generally looked over the car and were satisfied with it, I assumed that this was an honest upstanding business, if not a family business and if anything came up after we drove off it would be sorted professionally.
I was wrong the two front tyres were worn down to the Tread Wear indicators. Not really surprising as it is a three year old, front wheel drive, heavy electric car, however I did not see this before we drove off.
Seemingly MB never saw it either during the comprehensive vehicle check that it should have had.
I spoke to ADAM on the telephone a few days later but he showed no interest and denied that the tyres were worn down, even though I was looking at them.

Everybody is nice, shaking hands, making coffee chatting and smiling, 5star service until you pay and drive off, then ADAM, who was part of the sales team for my car, does not want to know.
Strangly the cars computer says that it's next service is due in 12 months time but Mercedes tell me that it is due now, they have no record of this years.
The jury is also out on the Comprehensive Warranty and Shine Protect that I was charged £2000 for.
This experience was not my finest hour unfortunately, but you are warned. If you want a used Mercedes buy one from a Mercedes Dealer, they have trustworthy after=sales and they are about the same price but your money and purchase is much more secure.

Do not bother buying a car for export. If there is a problem, they will come with the excuse that the car was exported and they can do nothing about any problems you have found. In our case, we got the car from their showroom and exported ot to Malta (overland). In less than 12 hours from purchase the car computer was showing that there is a problem in the lights of the car. Their reply was from their customer care was that the vehicle was exported therefore they can do nothing about it. We have even offered a report from the official Mercedes distributor in Malta and their reply was that it doesn't matter, they can do nothing about it.

AVOID!!!!!

Good customer service.
Haydar has a given us good customer service. Even though we don’t have a appointment he helped us with our query and helped and explained well on our questions and advice us what to do.

I highly recommend them. Their professionalism and positive attitude speak volumes. The staff is incredibly kind and approachable, willing to assist with any inquiry, whether you're making a purchase or not. Regardless of whether you buy one of their cars, they are always ready to offer help.