Thank you for being here for us in challenging times. To be honest, I have a lot of respect for all of you for make it easy to pay back our debts, and I wish I'll remember the name of the lady I've b... Ver mais
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Leia as opiniões dos outros
Moorcroft keep texting and ringing my Wife’s Phone asking for a Mr ???? Obviously not her we don’t want to proceed on line as that give access to his account! How can we stop this happening it has b... Ver mais
Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... Ver mais
A empresa respondeu
I had a great time dealing with Moorcroft, as much as you can with a debit collection company. The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there'... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Informações de contacto
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Reino Unido
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,7
Aceitável
324 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Retrevement of payment
Your advisor today was open, patient, clear and straight forward with all the company's policies on what was expected of me .....never once was I judged by her for getting into this predicament
17 de junho de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Theives
This company overcharged my account and have sent a letter advising they cant issue a refund. That is MY money, you have zero right to it.
Edit-If you had let the phone ring i may have actually had chance to speak to you- you 'called' twice i had my phone in my hand and it rang for maybe a second, im guessing so this could just be marked as a call was attempted on my account.
I have spoken to your agents twice on live chat, i sent an email four days ago which has been ignored. I will not waste my time trying to call just issue my refund, you have no right to have taken extra.
13 de junho de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi Leanne,
Thanks for sharing more information about your experience with Moorcroft. We've tried calling you to discuss further but were unable to get through.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Not impressed
Not impressed, a company dealing with finances yet tell lies, been promised and promised and email I need for weeks now and running out of time, have I had it, nope...so call up and go though it all again and another promise of an email, even confirmed my address, alas, no email...shame on you
28 de maio de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have been unable to get through by phone.
If you haven't already, please check your email inbox for correspondence sent by us, including any junk email folders that mail may have been dropped into.
If that still doesn't help, please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Have dealt with Moorcroft over many…
Have dealt with Moorcroft over many years ,always respectful and willing to listen to your situation and come up with a solution,as long as your are respectful to them .
3 de junho de 2025
Opinião espontânea
This company does everything possible…
This company does everything possible to make your debt problem easy to repay be honest I have personal health issue but explain to staff only happy to help you
6 de junho de 2025
Opinião espontânea
Excellent customer service
Excellent customer service
Was offered options
My query’s were sorted out quickly
23 de maio de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft Are Trying To Solve A Issue I…
Moorcroft Are Trying To Solve A Issue I Have With 02
10 de maio de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft are Phishing! Beware!
They sent me an email saying I owe eBay a few quid. (I don't).
I contact them and they won't discuss without me providing my home address and date of birth.
No chance, if they had that information they would have written to me already instead of some shady email so I ring off.
19 de maio de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for sharing further information about your experience when contacting us. Just to let you know, when our customers contact us we look to verify their identity before discussing their account. This is to help ensure all customer data remains private and secure.
Please be assured we are here to help.
If you would prefer not to speak with a live service agent but have a query about an account, please log in to our website and select dispute/query from the navigation menu to tell us more. You can also upload any documents you may have in support of your query.
So that we can handle your query effectively, please include as much information as possible. For example, if you think an account has already been paid, include as much information about your payment(s) as possible i.e. payment dates, amounts, payment method and any references you have.
When we receive your information, we'll review it and, if appropriate, refer to our clients on your behalf.
With regards,
Moorcroft Debt Recovery Ltd.
Great so far
Haven’t been with them long but so far all is good 😊
19 de maio de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft's repayment plan is working for me.
I got myself into difficulties paying my credit card debt. I told my bank, and they referred me to Moorcroft to recover this debt.
I have found Moorcroft to be non-judgmental, polite, helpful, and fair in assessing what monthly payments I can realistically afford to pay, and setting up a repayment plan which is working successfully for me.
19 de maio de 2025
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Empathic Agent!
8 de maio de 2025
Opinião espontânea
Great company when people hit hard…
Great company when people hit hard times they listen and help without any stress
2 de maio de 2025
Opinião espontânea
An efficient and professional company.
1 de maio de 2025
Opinião espontânea
I was nervous at first
I was nervous at first, but Eliose soon put me at ease. She was softly spoken but very knowledgeable and completed my application and gave me my new payment. She provided me with bank details so I could make a payment that day and also details so I could set up a standing order. The service I got was excellent and would recommend Moorcroft. Thank you.
24 de abril de 2025
Opinião espontânea
Good customer service when you need to…
Good customer service when you need to contact them
28 de abril de 2025
Opinião espontânea
Overall I reached my goal paying off
Overall I reached my goal paying off. I had full control what I paid into via standing order. No negative as I had paid every week. Small amount but cleared over year ish.
Phone conversation helped me know exactly what needed to pay For balance.
30 de abril de 2025
Opinião espontânea
Very easy website to use to set up an…
Very easy website to use to set up an affordable payment plan
26 de abril de 2025
Opinião espontânea
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