Excellent service from Mandy. Thank you very much for sorting things out for me so efficiently. You made me feel so at ease in your correspondence . Much appreciated. Fatima
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Leia as opiniões dos outros
Padley Wood Derbyshire. My first experience of a management company. First contact was OK. After one year here I see how very poorly our development is maintained considering the galloping unjustifia... Ver mais
A empresa respondeu
Excellent service from Kerry Summerfield. She was very quick, efficient and easy to deal with. The whole process was made really straightforward and everything was dealt with promptly.
A empresa respondeu
I received my latest invoice and was a little confused. I emailed Meadfleet for a more detailed account, asking if I should increase my monthly payment. I would like to express my sincere thank... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Informações de contacto
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Reino Unido
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3,8
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Excellent service from Mandy
Excellent service from Mandy. Thank you very much for sorting things out for me so efficiently. You made me feel so at ease in your correspondence . Much appreciated.
Fatima
4 de novembro de 2026
Opinião espontânea
Complete waist of time
31 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Gillian
Thank you for your review.
We have reviewed your account and note that we have not received any communication from you since 2023 and therefore we were naturally disappointed and somewhat surprised to receive your recent comments regarding "a complete waste of time".
We understand that everyone’s experience and expectations can differ, and we always welcome feedback. Having looked at the development, we can see that it is a large site with extensive areas of open space, including the country park maintained by Meadfleet, which is currently looking particularly lovely and is being cared for on an ongoing basis.
If there are specific aspects of the management of your development that you are unhappy with, we would genuinely like the opportunity to understand your concerns and address them wherever we can. Our Customer Care Team and Operations Manager would be very happy to discuss any issues with you and work towards a positive resolution.
Please feel free to contact them at Customercare@meadfleet.co.uk, and they will be pleased to assist.
Take Care
The Meadfleet Team
Padley Wood Derbyshire
Padley Wood Derbyshire. My first experience of a management company. First contact was OK. After one year here I see how very poorly our development is maintained considering the galloping unjustifiable charge. Point of interesting I realised after I paid my second invoice I had overpaid £80+. I was going through a cancer scare and wanted bills paid quickly 'just in case'. That was 3 months ago and none of the geniuses in your accounts department have noticed! I will deduct this from my next invoice and try to explain to the imbeciles why I have done it, then wait for an argument. BEWARE of this company, as freeholders we have very few rights. Absolute daylight robbery in my 'without prejudice' opinion.
30 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Betty
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the concerns you have raised, and particularly that you have been going through a cancer scare. We sincerely hope that things are now improving for you, and we appreciate that this must have been a very difficult and worrying time.
Having reviewed your account, we can see that you began making monthly payments in February 2026 and continued until July 2026, when they stopped. When your six-monthly invoice was issued, a full payment was then received from you and we assumed that you wanted to revert to making full payment of your invoices.
We are sorry if this caused any confusion, and if your preference is to continue making monthly payments, our Accounts Team would be more than happy to help and can confirm the monthly amount required going forward. Alternatively, if you prefer to pay your invoices in full when they are issued every six months, we can arrange for any surplus balance on your account to be refunded. Please simply contact us and we will be pleased to assist.
We were also concerned to read your comments regarding the maintenance of the development. We have checked our records and cannot see that you have previously reported any concerns to us. We would genuinely welcome the opportunity to understand your specific concerns, as we take great pride in maintaining the developments we manage and always want residents to feel they receive value for the services provided.
If there are areas of the development that you feel require attention, please contact our Customer Care Team at customercare@meadfleet.co.uk with further details and we will ensure these are reviewed with our Operations Team as soon as possible.
Thank you again for your feedback. We appreciate that your experience has not met your expectations, but we would very much welcome the opportunity to address your concerns and work with you to find a positive resolution.
Take Care
The Meadfleet Team
Jacob helped organise the community…
Jacob helped organise the community bulb planting event and provided all materials. Communication is key to working together and Jacob is open to meeting on site and discussing any issues. Dave and his gardening team are helpful and approachable
30 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Lucinda
Thank you so much for taking the time to leave such a lovely review for Jacob and the contractors.
We will ensure that your great feedback is passed onto both the contractor and Jacob, who will really appreciate your support.
Take Care
The Meadfleet Team
Sarah Cremins provided us with…
Sarah Cremins provided us with excellent service throughout the transaction
30 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Catherine
Thank you for such a nice review for Sarah Cremins in our Legal Team.
Sarah will really appreciate your support and your feedback.
Take Care
The Meadfleet Team
Excellent service from Kerry…
Excellent service from Kerry Summerfield. She was very quick, efficient and easy to deal with. The whole process was made really straightforward and everything was dealt with promptly.
30 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Verity
Thank you so much for taking the time to leave a review for us today.
It is great to hear that you were so pleased with the service that you received from Kerry and we will make sure that your feedback is passed onto her and the Team.
Take Care
The Meadfleet Team
If meadfleet are the management company where you’re looking to buy and you’re on the fence - don’t do it.
Not sure where to even start with these charlatans.
Our annual bill has just increased from £140 to £210 - which might not be such an issue if the maintenance they are contracted for was actually completed to a decent standard. It’s a shame we can’t upload photos with these reviews to show the state of the communal areas on our estate.
I have queried the increase as it is so dramatic and (in my view) unjustified - which has resulted in a delay to us paying our invoice from just under 2 months ago while we await resolution.
Lo and behold, meadfleet have slapped us with a late payment fee now of - wait for it - £100!! This is their ‘administrative late payment fee’ and by administration i can only assume they are referring to the 1 generic email reminder that was sent a few weeks ago.
Maybe if their charges were actually reasonable - they wouldn’t get so many dissatisfied customers. Even the banks were cracked down on for their late payment fees which have now been capped.
So in essence - Absolutely disgusting, incompetent company. Would urge anyone looking at buying property whose estate management is with this company to buy elsewhere - anywhere else.
Edit to add after meadfleet response - note that they have managed to respond here in a public forum but haven’t replied to my email. Dismissive, defensive and care more about saving face than treating their customers with any kind of common decency. Wouldn’t surprise me if their customer services was run by bots.
Also - impossible to make contact with them by phone.
Bottom line - avoid.
27 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Charlotte,
If you could let us know your development and your surname, we will be able to locate you and ensure that you are responded to as we cannot do this from "Charlotte" alone.
If you would rather email into our Customer Care email address noting that you have left a review and supply some further contact information, we will pick this up for you and look into your concerns..
Customer Care email is customercare@meadfleet.co.uk
Take Care
The Meadfleet Team
Thank you for taking the time to leave a review. We are genuinely sorry to read that you feel disappointed with the service provided to you.
Unfortunately, as only your first name has been provided, we have been unable to identify either your account or your development and are therefore unable to comment on the specific circumstances of your case. However, from your review, it appears that you have already contacted us regarding the increase in your annual estate charge, and we are confident that our Customer Care or Accounts Team will be investigating this and responding to your query.
We appreciate that any increase in charges can be concerning, particularly when it appears significant. Estate charges are based on the costs associated with maintaining and managing the communal areas on your development, and once we are able to identify your account, we would be happy to ensure that the reasons for the increase have been fully explained.
With regard to the late payment charge, our 6 monthly invoices are issued with a 28-day payment term. There have been 2 reminder statements sent to customers where a balance remains outstanding, and late payment charges are only applied when payment has not been received, or no payment arrangement has been agreed.
These charges are detailed within the documentation provided when a property is purchased.
Please feel free to contact our Accounts Team at creditcontrol@meadfleet.co.uk or provide us with your development details so that we can look into the matter further.
Take Care
The Meadfleet Team
Great Service
We had a tree down on our estate in the severe weather on Friday, I emailed Meadfleet in the afternoon to request urgent assistance as the tree was blocking the road, Jake from Meadfleet phoned me and requested a photo of the incident and advised that a team was on its way to remove the tree. The team arrives quickly cut up the tree and removed it all before 17:30, great service from Meadfleet, Jake and the team 👍
23 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Geoff
Thank you so much for take the time to leave a review for Jake today.
It is great to hear that you were happy with the service that was provided and we will ensure that your great comments are passed onto the Team.
Jake will really appreciate your feedback and your support.
Take Care
The Meadfleet Team
After a bit of a mix up with a very…Finally sorted.
After a bit of a mix up with a very large invoice and lots of emails back and forth, Sean managed to sort out the problem for me. So thanks to him for that.
1 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Tracey
Thank you for your review for the service that you received from Sean in our Accounts Team today.
It is great to hear such positive feedback and Sean will really appreciate that you took the time to leave a review for him.
Take Care
The Meadfleet Team
Very Poor Show
I have to agree with other 1 star review, having lived on our new estate for over 3 years now the site has barely changed. The fees have gone up but the committment seems very poor. I can say it is not even grass being cut but purely trimming weeds ! an excuse for wild flowers. If i could opt out i would but legally they have you trapped. I also know other home owners on the estate feel the same.
12 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Dear Mr Griff
Thank you for your review, although we are disappointed that you are unhappy with the service that you receive from Meadfleet.
Unfortunately, we are unable to identify either yourself or your development from your name, as this doesn't appear on our computer system.
If you would like to contact our Customer Care Team at Customercare@meadfleet.co.uk, they will be more than happy to look into any concerns that you may have and talk through the maintenance for your development, including which areas are Meadfleet's to maintain, why they areas are planted as they are and also the charges raised.
The purpose of the management scheme on your development is not to make homeowners feel that they are legally trapped, but to ensure that essential communal areas are maintained on a regular basis, with everyone paying an equal share. The obligations are relevant to the property, as are many standard property covenants, which help to provide certainty that the development will be maintained into the future for all residents.
Please do not hesitate to contact our Customer Care Team, who will be happy to liaise with your Operations Manager in respect of any queries that you may like to raise.
Take Care
The Meadfleet Team
Excellent customer service
Excellent customer service. I explained my personal circumstances regarding a late payment, and the team were understanding, compassionate and very helpful. They agreed to waive the charge as a goodwill gesture and resolved everything quickly.
I really appreciated the kindness and understanding shown. It’s refreshing to receive such a personal and compassionate service.
6 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Nicola
Thank you so much for taking the time to leave a review for us today.
We are so glad to hear of your positive experience with our Team and we will ensure that your comments are passed onto them and the rest of the Teams here at Meadfleet.
Once again, thank you for your support.
Take Care
The Meadfleet Team
I live on the Strata Estate in…
I live on the Strata Estate in Dishforth
I have contacted customer services several times. We pay a lot of money for very little work. Once a fortnight a firm comes and rushes through cutting the grass. There is a public footpath with weeds and brambles growing onto it. Weeds growing through the concrete slab joins at one side of the path. It looks nothing like the presentation I was shown when I reserved the bungalow. I’ve requested a site visit from the Regional Manager who has refused to come. They are very quick to demand payment, it’s a pity they are not interested in giving value for money.
2 de outubro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Judy
Thank you for your review, and we are sorry to hear that you are unhappy with the service that is provided by Meadfleet.
We have spoken to our Customer Care Team, who have passed your contact details onto the Operations Manager for the development, and they will be in touch with you to discuss any concerns that you wish to raise.
Take Care
The Meadfleet Team
Joke of a company
Joke of a company, bills go up everytime we have to pay even though im yet to see any work carried out by meadfleet. They sub contract so are essentially getting paid for nothing except outsourcing work. Even though council tax is going up id rather pay more for the council to do the work than pay them to pay someone else to do it.
30 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Dear Resident
Thank you for your review.
Unfortunately, we are unable to respond fully to your concerns as we are unable to identify your development from your comments or the title of "Resident".
If you could contact our Customer Care Team, they will be more than happy to talk you through the areas that we maintain on your development and the works that are carried out. They can be contacted at Customercare@meadfleet.co.uk.
Take Care
The Meadfleet Team
Early fees
All residents were told by Keepmoat that we wouldn't have to start paying management fees until builders had left the site. Now being billed 2 years early for 2 alleyways and a patch of grass as communal areas can't be accessed as they're not even built. Payments going to increase even more in Feb. There's been a blue bin of dog waste sat on the road side for months with no action even though someone is "monitoring fortnightly"
24 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Amy
Thank you for your review, although we are disappointed that you are not happy at this time.
Unfortunately, we cannot comment on what you were informed by the Developer at the time of your purchase, but we have taken over the maintenance of areas from Keepmoat via a formal handover, and therefore they will be aware that charges are being made to residents. We am sorry if this is not the information that you were supplied with on your purchase.
When we took handover of the development, a welcome letter was issued to all residents outlining the estimated costs (we charge in arrears) relating to the areas that are in management at the time of their handover, and what they will be once all areas are within management. Our contracts do allow for partial handovers, should the developer wish to handover areas that have been finished and need maintaining.
With regards to the bin, I understand that our Customer Care Team are looking into this matter for you.
If you do have any further queries, our Customer Care Team are always on hand to look into matters for you.
Take Care
The Meadfleet Team
Francina from the Legal Team has been…
Francina from the Legal Team has been most helpful as are the rest of the team. Good communication and swift!
24 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi KKDevi
Thank you for your review, it is great to hear of your positive experience with Francina in our Legal Team.
Francina will really appreciate your feedback and support, as will all of the Legal Team here at Meadfleet.
Take Care
The Meadfleet Team
Mandy and the team at Meadfleet have…
Mandy and the team at Meadfleet have always communicated in a timely and pleasant manner.
A pleasure to deal with, Well done !!
17 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Sachin
Thank you so much for taking the time to leave a review for us.
We will ensure that your comments are passed onto Mandy and the Team, who will love your feedback!
Take Care
The Meadfleet Team
Recently wished to change my payments…
Recently wished to change my payments to monthly contacted the company asking if this would be more expensive, Mandy from customer accounts dealt with my enquiry who I found to be extremely helpful , professional and polite and sorted the matter out expeditiously explaining to keep abreast of invoices to ensure my standing order was keeping track or alternatively to touch base periodically for the accounts to check for me
The whole process was very well explained and conducted Well done on this matter
15 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Thank you very much for your comments, we are delighted you had such a positive experience.
Kind regards
The Meadfleet Team
Mandy from Meadfleet accounts answered…
Mandy from Meadfleet accounts answered my query promptly and satisfactorily as well as getting back to me.
12 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Thank you for your leaving a review, we really appreciate you taking the time to provide feedback.
Best wishes
The Meadfleet team
Excellent customer service
Had a query about my account and Mandy was very helpful and responded quickly. Excellent customer service.
11 de setembro de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Many thanks for leaving a review, we are delighted you had such a positive experience.
Best wishes
The Meadfleet team
Lies and inflating costs to bill homeowners
DONT BUY A NEW BUILD
Meadfleet have sent a bill of almost £90, they've cut a 2 small sections of grass on the entrance and laid some mulch down, not been back to sort the weeds, grass growing through curbs, paths and drains, and all the grass verges outside houses, neighbours have done this, and they have only been twice to the site £90.
They've had overhead charges included in the bill which is wild, what overheads are being incurred, there are no offices or assets/hardware specifically related to our site, you have set offices that deal with all sites, so how are how are you legally charging every house in every site you manage around £50.
What they are doing is illegal and I'm sure they aren't the only Management firm.
We are at Bolsover Promise built by Strata, we wouldn't buy from them again, this just sealed that.
Everyone should join and follow HBF the home builders federation, they are taking on the government and local councils regarding unadopted land, added bills, the issue of rates/Council tax being paid in full when we pay management fees and the corruption of management companies that embilish their bills.
Email them through their website they will send you info and keep you in the loop, support where you can to go against these companies and our useless councils
20 de agosto de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Dear John-Paul
Thank you for your comments. I am sorry to read that you are not happy with the service provided in accordance with the Deed of Covenant you signed when purchasing your property. As part of the Deed there is an explanation of our overhead and how it is calculated. As you may be aware, overhead amounts are something that are costed into all goods and services. For transparency, Meadfleet have committed to displaying our overheads separately in our invoice breakdowns. The costs incurred in managing your development form our overhead, for example staffing, equipment, travel and office costs.
Our team have been maintaining the development for some time now on a regular basis under the supervision of our Operations Manager. I believe our Customer Care team have provided some examples of their work to you. We keep a log of their visits and typically they will come to the development fortnightly. You are only charged in arrears for works completed.
There may be some areas of the development that are not included in the management scheme that have not been maintained recently, these will either be the responsibility of the local authority or are still in the hands of the developer. Naturally you are not being charged for the upkeep of those areas. We are happy to assist with any concerns you have on the areas that we are managing and I understand you are in communications with our customer care team who will assist you with this.
I hope this helps.
Kind regards
The Meadfleet Team
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