Excellent service from Mandy. Thank you very much for sorting things out for me so efficiently. You made me feel so at ease in your correspondence . Much appreciated. Fatima
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Padley Wood Derbyshire. My first experience of a management company. First contact was OK. After one year here I see how very poorly our development is maintained considering the galloping unjustifia... Ver mais
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Excellent service from Kerry Summerfield. She was very quick, efficient and easy to deal with. The whole process was made really straightforward and everything was dealt with promptly.
A empresa respondeu
I received my latest invoice and was a little confused. I emailed Meadfleet for a more detailed account, asking if I should increase my monthly payment. I would like to express my sincere thank... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Informações de contacto
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Reino Unido
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
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Meadfleet open space charges
Meadfleet open space charges are becoming increasingly expensive especially when we do not see any results from these higher costs. Additional charges are then spread to the owners, due to their accounts not taking something into consideration and actually being higher than they expected. Then a month or two later, we owners receive a letter saying that additional charges will be added to your payments to cover these unforseen costs. How about Meadfleet slightly overcharge what they believe their accounts will be and then if they find they've actually spent LESS, then it would be a lovely surprise for the owners to receive some money back! This type of issue could cause owners to struggle to pay bills and find some extra money to cover the costs. We are seriously thinking of selling up as these types of charges are ridiculous and sometimes more than the rent we receive so we are out of pocket! Receiving a bill twice a year for over £895 a time and then an additional bill for "over spending on the accounts" really isn't acceptable. Its not that we actually see any of the results from these so called charges either.
28 de julho de 2026
Resposta da Meadfleet Ltd
Dear Penny
Thank you for your updated review.
We have now located your property and have looked at the concerns that you have raised.
We are not sure where the figure of £895 has been taken from, but we can see that over the past year, which is split into 6 month periods for billing, the actual charge to your development has come out at £271.74. The last bill that you received did contain an amount for the replacement of paving slabs on the development, which had crumbled and therefore would have proved to be a health and safety risk to residents.
A letter was issued to all residents confirming the work being carried out and the reasons why, and also detailed the charge for the works, with a staged payment plan being offered to all residents. The invoice for the 6 month period, which included these works, came out at £162.82. This letter was issued to residents 2 months prior to the invoice being issued, giving residents time to plan and contact us to talk about monthly payments.
Please be assured that this is not overspending, it is carrying out works to the development that are required as part of our management of the development. Meadfleet do understand that the current climate does cause concern for residents, but as we stated in the letter, we are happy to spread the cost of any additional works over a period to make it more affordable.
Take Care
The Meadfleet Team
Thank you for your review.
We are sorry that you are not happy with the charges that have been raised to you. If you could contact either our Customer Care Team or our Accounts Team, they will be able to look into this matter for you and give you an explanation as to what the costs relate to and why they have been charged to you.
Meadfleet invoice twice a year and our charges are raised in arrears. If you have been written to regarding a charge that is being added to your 6 monthly invoice, this will be because it is a requirement for us to carry out works to a part of the development that requires it.
We cannot comment as to what charges you are referring to, as we are not aware of the development that you live on.
So, please do not hesitate to get in touch and we will be able to explain the charges that have been raised and why.
Our Customer Care Team can be reached at customercare@meadfleet.co.uk and our Accounts Team can be reached at Creditcontrol@meadfleet.co.uk
Take Care
The Meadfleet Team
There needs to be a system for people…
There needs to be a system for people living abroad to get email notifications of any bills. The mail (paper) system is antiquated. I had to pay over 2,000 pounds for past debt as I did not receive my paper letters. This is ridiculous. The postal system in my country (Chile) is terrible and post rarely arrives. You must update your system
28 de julho de 2026
Resposta da Meadfleet Ltd
Hi Mary
Thank you for leaving us a review, although we are sorry that you are not happy with the service that we provide for you.
Here at Meadfleet we are always more than happy for a customer to request their correspondence via email, as we have many customers who we provide this service for. If you would like to contact our Accounts Team, they will action this for you.
Their email address is creditcontrol@meadfleet.co.uk
Take Care
The Meadfleet Team
Meadfleet Mini Beast Hunt
Meadfleet organised a mini beast hunt in the village, which was extremely educational, and very informative for the age range. We had 25 kids at least to enjoy the experience. Fantastic time thank you Meadfleet
24 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Daniel
Thank you so much for leaving a review for us today.
It is so great to hear that everyone had such a good time, which was echoed by both Jake and Paul.
We will make sure that your feedback is passed onto the Team, who will really appreciate that you took the time to leave us a review.
Take Care
The Meadfleet Team
Resposta da Meadfleet Ltd
Hello
Thank you so much for taking the time to leave a review for us.
We will ensure that our Teams are provided with your feedback and thank you for your support.
Take Care
The Meadfleet Team
Complete scam you have to agree to pay…
Complete scam you have to agree to pay when you buy your house. They don't do anything for the private occupiers just the flats that already pay a service charge. It's disgusting
28 de julho de 2026
Resposta da Meadfleet Ltd
Hi Annette
Thank you for your review, although we are disappointed that you are unhappy with our company.
If you could contact our Customer Care Team they can look into which development that you are located on and provide a more comprehensive explanation as to what areas we maintain on your development. Currently, we don't have any developments that we maintain areas only relevant to flats.
Our Customer Care Team can be reached at customercare@meadfleet.co.uk
Take Care
The Meadfleet Team
Natalie Whittaker dealt with our…
Natalie Whittaker dealt with our enquiry from start to finish over the past couple of months , very quick, polite emails and a great help. Thank you again Natalie
28 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hello
Thank you so much for leaving such nice review for Natalie in our Legal Team.
We will make sure that she receives your feedback.
Take Care
The Meadfleet Team
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Mead Fleet for the way they've looked after me as a customer. They've been flexible and understanding, and always ready to work with me to find a solution that suits my circumstances. It's rare to find a company that treats you like a person rather than just a number.
Their customer service has genuinely made a difference, and it's the kind of support that makes you want to stick with a company long term. Really appreciate the team — thank you, Mead Fleet.
25 de junho de 2026
Resposta da Meadfleet Ltd
Hello
Thank you so much for taking the time to leave us such a great review and for your continued appreciation and support.
We will make sure that everyone here at Meadfleet is passed your lovely comments, so once again, thank you so much!
Take Care
The Meadfleet Team
Another great newsletter and congratulations on winning award
Another great newsletter and congratulations on winning the Biodiversity and Nature category at the Unlock Net Zero Awards, recognising work to make the open spaces better for both people and wildlife. Very much deserved.
Also I recently contacted Meadfleet for some information and impressed with the excellent customer service I received.
22 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Pamela
Thank you for your lovely review and it is great to hear that you love reading all about what we are doing here at Meadfleet.
Your feedback is very welcome as is your support. We will make sure all the team are passed your comments.
Take Care
The Meadfleet Team
Community group project at aspire great…
Community group project at aspire great baddow was well managed by Natalie at head office and on site by Daniel. The company provided all necessary materials to repair and repaint the architectural obelisk in the centre of the development.
All labour was provided by some of the original residents and the end result is so pleasing to all occupiers.
1 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Craig
Thank you for leaving a review for both Natalie and Daniel.
It is really great to hear that the event was a success and we are glad to have been able to assist.
We will make sure that Natalie and Daniel hear your feedback.
Take Care
The Meadfleet Team
Francina Boulter was very helpful and…
Francina Boulter was very helpful and guided me through the process.
21 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Debbie
Thank you for taking the time to leave us a review, it is really appreciated.
We will make sure that Francina is passed your feedback.
Take Care
The Meadfleet Team
Just like to mention the amazing…
Just like to mention the amazing service I've received from Natalie Whittaker. Dealt with all my enquiries via email. Extremely proactive getting my issue sorted out excellent member of staff to have. Thanks again Mr Lloyd
14 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi James
Thank you so much for your review, it is great to hear that you were happy with the service that Natalie provided to you.
We agree, she is an excellent member of the Team.
Take Care
The Meadfleet Team
Zero stars if I could.
I’m only surprised that some have left 5* reviews for this company.
They do next to nothing fur their money and are arrogant when questioned and asked to justify the ridiculous costs.
Thankfully the government are looking into this and regulation will follow. It can’t come quickly enough.
10 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Lynda
Thank you for your review although we are disappointed with the comments that you have left and that you are unhappy.
Our Operations Team work extremely hard on the developments that we maintain, and our Administration Teams are always happy to assist with any queries that our customers raise. I am sorry that you do not appear to have had this experience.
If you would like to contact our Feedback@meadfleet.co.uk address with some details as to any queries that you may have, we will look into these for your to see if we cannot address your concerns.
Take Care
The Meadfleet Team
Consistently poor standards and ongoing neglect.
As a homeowner on an estate managed by Meadfleet, I expect the communal areas to be maintained to a reasonable standard. Instead, the green spaces are repeatedly left overgrown, full of weeds, and looking uncared for.
Despite regular charges, the level of service delivered is nowhere near what is being paid for. The estate’s appearance suffers because of their lack of attention and follow‑through. I cannot recommend them and feel residents deserve far better.
8 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Rebecca
Thank you for your review, although we are disappointed that your experience has not what we would wish for.
Unfortunately, we have experienced ongoing issues with the routine contractor previously appointed for your development and following a review of their performance, they are no longer under contract with us. We expect a high standard from our contractors and we have now appointed a new contractor that reflects the same values that Meadfleet have.
Thank you for sharing your concerns with us and we are confident that you will see a marked improvement with the new contractor on board.
Take Care
The Meadfleet Team
Problem due to email address being…
Problem due to email address being compromised/hacked.
Changed personal details to new email address quickly and efficiently by Mandy Franklin, part of the Customer Service Team
6 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Rae
Thank you so much for taking the time to leave a review for us.
We will ensure that your comments are passed onto Mandy, who will really appreciate your feedback.
Take Care
The Meadfleet Team
Unresponsive company and poor quality work on last visit …
I live in Comley crescent chesterfield also connected to Hulford street. This company has the contract for maintenance landscaping. Since May there had been no maintenance here and following complaints they finally visited us! The work they carried is shocking ! Half done jobs poor standards appalling . This isn’t good enough and people here are very dissatisfied with this service for which they pay!
3 de julho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Carol
Thank you for your review, although we are disappointed that you are unhappy with the service that is provided for you. We have tried to locate you on our system, but unfortunately we cannot find you on our records.
If you could contact our Customer Care Team with your address and contact details, they will be able to look into your concerns with the Regional Manager for the development for you.
They can be contacted on customercare@meadfleet.co.uk
Take Care
The Meadfleet Team
Terrible company
Terrible company, they inflate bill with "overhead charges" that exceed the bill of the work actually done.
They dodge any questions when asking for a breakdown of the overinflated overhead costs, they will not provide information on the proceed to break the deed of contract with an over 50% vote from residents which we have.
They will advise you to raise a "Stage 1 compliant" and then proceed to completely ignore it. Despite raising it several times over 4 months
1 de junho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Josh
Thank you for your review, although we are disappointed that you are unhappy with the service that we provide for you.
Our contracts contain all the information on the charges that we issue and our Accounts Team and Customer Care Team are happy to answer any questions that are asked regarding any of the Clauses within the contracts.
We have asked our Complaints Team to look at your comments regarding the Stage 1 complaint, and they have confirmed that no complaint has been received from you via the Staged complaints service on the website.
If you would like to contact our Customer Care Team, they will be more than happy to assist you in any concerns that you may have.
Take Care
The Meadfleet Team
A very professional experience with…
A very professional experience with good customer service.
29 de junho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Geoff
Thank you so much for your review, it is great to hear that you are happy with our service.
We will ensure that our Teams receive your feedback, they will really appreciate your comments.
Take Care
The Meadfleet Team
five stars for Francina
I dealt with Francina on this transaction. She was very efficient, extremely helpful and pleasant to deal with. It was easy to obtain information and email replies were always quick. 5 stars from me.
26 de junho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Melony
Thank you so much for such a great review for Francina in our Legal Team.
It is really lovely to hear your appreciation of the service that Francina provided to you and we will ensure that your feedback is passed onto her.
Take Care
The Meadfleet Team
Miss A Franklin in customer accounts…
Miss A Franklin in customer accounts was very helpful and the matter was dealt with quickly.
24 de junho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi VB
Thank you for taking the time to leave a review for Mandy in our Accounts Team.
She will really appreciate your feedback.
Take Care
The Meadfleet Team
There was an issue …
There was an issue to get sorted and I received personal and efficient service
Mandy was personable which made the difference
10 de junho de 2026
Opinião espontânea
Resposta da Meadfleet Ltd
Hi Keith
Thank you for your review, it really great to hear that you were happy with the service that was provided to you by Mandy in our Accounts Team.
She will really appreciate your feedback.
Take Care
The Meadfleet Team
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