We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Ver mais
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Leia as opiniões dos outros
We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... Ver mais
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Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be i... Ver mais
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Message direct were professional from the very beginning of contact with them. Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are b... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.
Informações de contacto
Reino Unido
- 0800 151 2973
- www.message-direct.co.uk
4,6
Excelente
117 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt advice and good service thank you
29 de outubro de 2024
Resposta da Message Direct
Good Morning Carys,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Efficient, Responsive & Attentive
Message Direct provide a top quality service for our business. They are efficient, responsive and easy to work with, always attentive to our requirements.
30 de outubro de 2024
Opinião espontânea
Resposta da Message Direct
Good Morning Andy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Good reliable company
Good reliable company! I have been using Message Direct for a while now and I am very happy with the service!
29 de outubro de 2024
Resposta da Message Direct
Good Morning Abdus,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Exceptional Service and Reliability with Message Direct!
I've been using Message Direct for my business communications, and I'm genuinely impressed with their service. Their team is always professional, efficient, and goes above and beyond to ensure that no call is missed. They’ve helped streamline our operations, allowing us to focus on other priorities knowing that incoming calls are handled seamlessly.
The setup process was smooth, and their staff took the time to understand our business needs. Since partnering with them, we’ve received numerous compliments from our customers about the prompt and courteous service they experience. Message Direct has proven to be an invaluable asset, especially during our peak hours. I highly recommend their services to any business looking to enhance their customer service and never miss an important call!
28 de outubro de 2024
Opinião espontânea
Resposta da Message Direct
Good Morning Abdus,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Invaluable to our business
Since we started trading, we have been using Message Direct for our out-of-hours calls, and we couldn't be happier with their service.
Calls are answered promptly, messages are relayed to us immediately, and our guests have commented on the operators' professionalism.
The customer support team is helpful and responsive. Any issues or queries we have are addressed promptly.
Message Direct has been invaluable to our business and we highly recommend any company looking for a reliable and professional call-handling solution contact Message Direct.
28 de outubro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
It was a wise decision to move to…
It was a wise decision to move to message direct for call handling. Calls are handled professionally and when I have a query, it is handled very quickly.
24 de outubro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon Iain,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
We've been with Message Direct for over 5 years now, and we couldn’t be more satisfied with their service! The team is incredibly professional and always handles calls promptly, providing seamless support every time. Their attention to detail and commitment to customer satisfaction are top-notch, and we've never had a single issue with their service. If you’re looking for reliable call answering and customer support, We highly recommend Message Direct. They’ve been a fantastic partner, and we are truly grateful for their excellent service!
18 de outubro de 2024
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service, great value for money - highly recommend!
We are so pleased with our decision to move to Message Direct for our out of hours call handling service. They are so friendly, professional and efficient and easy to deal with - as well as saving us money (bonus!)!
16 de outubro de 2024
Resposta da Message Direct
Good Afternoon Margaret,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Good for small business
Was using Message Direct for a few years and everything was brilliant. Staff were knowledgeable and polite.
1 de outubro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service for a small business!
We have used Message Direct for a few years now. Zoe, Nichola and their staff are extremely helpful & efficient. It’s very easy to set up the call divert, and we get emails from Message Direct as each call comes in.
It’s an excellent service for a small business, and it’s very reasonably priced.
16 de setembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Morning Marianne,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Managing your calls, so you can get on with your job. An essential part of any emergency service.
Part of our company core long before I started 11 years ago, Message Direct have been a constant and consistent essential support mechanism to our critical contracts. Precise message handling in a clear voice backed by solid technology to complete your digital records. Field issues are quickly tracked and resolved with a live feed of email records ensuring everyone in the company is kept aware of incoming workloads 24/7. Trusted by the team and clients alike. Would thoroughly recommend to anyone that wants to expand their helpdesk and reception capability. (Thanks Jane :))..
25 de setembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Morning Keith,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Resposta da Message Direct
Good Afternoon Peter,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Exceptional
Claudia provided exceptional support. She was incredibly helpful and resolved my issue quickly and professionally- Many thanks for the outstanding service!
18 de setembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon Lauren,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Message Direct has transformed how we…
Message Direct has transformed how we remotely operate our business. Efficient, reliable, quick.
11 de setembro de 2024
Resposta da Message Direct
Good Morning Julian,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great Customer Service from Nichola and Claudia.
Nichola and Claudia are extremely professional and friendly. They supported the set up and trial for our Head Office. Would highly recommend Message Direct.
16 de setembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon Michelle,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Very good service!
I would have given 5 stars but there was an occasion when the operator struggled to answer the call in the correct manner. Forgivable on that occasion but really need to sound confident and pronounce the name of our company clearly.
15 de setembro de 2024
Resposta da Message Direct
Good Afternoon Wendy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Highly reliable message taking
The whole team were very friendly and efficient.
13 de setembro de 2024
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Excellent experience from start to…
Excellent experience from start to finish. Stephanie Turner should be commended for professionalism, patience and persistence. The transfer was smooth and basically everything happened the way it was described and we are now experiencing the outcomes we envisaged. Thoroughly recommended.
10 de setembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon Andrew,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service
Great service, communication was second to none, had a small issue which was resolved quickly and efficiently. Regular check ins from Lauren to make sure all was OK. Highly recommended.
21 de agosto de 2024
Resposta da Message Direct
Good Afternoon John,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
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