We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Ver mais
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We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... Ver mais
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Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be i... Ver mais
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Message direct were professional from the very beginning of contact with them. Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are b... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.
Informações de contacto
Reino Unido
- 0800 151 2973
- www.message-direct.co.uk
4,6
Excelente
117 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All been extremely smooth and the…
All been extremely smooth and the onboarding team have been extremely helpful
8 de agosto de 2025
Resposta da Message Direct
Thank you for the 5* review! Great to hear the onboarding team have been a great help.
Message Direct: A Vital Extension of Our Business
We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professional, reliable, and always handle our customers with the same level of care and urgency we would expect from our own staff. Knowing that our calls are in safe hands after-hours gives us real peace of mind and ensures our business is always responsive, no matter the time of day. Highly recommended for any business that values first-class call handling.
4 de agosto de 2025
Opinião espontânea
Resposta da Message Direct
Thank you for the lovely review Bill! We're delighted to hear you are happy with our first class service and we look forward to supporting your business for many years to come.
Resposta da Message Direct
Thanks for the 5 star review - really appreciate your feedback!
Repeated Failures – Unreliable and Costly for Business
If we could give zero stars we would. I’ve been paying for this service for over a year, initially just to keep the line open while diverting calls elsewhere. I should have seen the warning signs early on — the setup was a catastrophe! My staff even left a negative Trustpilot review, which I naively took down when Message Direct asked me to, just before I re-diverted the line and the first two calls came through. They were poorly handled—both clients complained. My team and I had to call the clients ourselves, apologise, and compensate them. One caller, a fellow business owner, bluntly told me he’d never use a service this bad.
Despite that feedback, I gave them a second chance after the sales team assured me the issues were due to system changes and misrouted calls. I regret trusting them again.
Since reactivating for the second time, communication with customer service has been almost non-existent — no updates, and emails and calls go unanswered. Most concerning, they’ve failed to respond to callback requests from paid ad campaigns, costing us thousands in ad spend and potential revenue. Once again, it looks like my team and I are going to have to make the calls that we’re paying Message Direct for.
I believe in giving people multiple chances — and I’ve given this company three. Each time has been an utter disappointment. I hope they take this feedback seriously and improve. But for now, if you value your business, definitely look elsewhere!!!!
26 de junho de 2025
Opinião espontânea
Resposta da Message Direct
Thank you for your feedback and we're genuinely sorry to hear about your experience and the frustration its caused you and your team.
We fully understand how important reliable call handling is, especially when linked to marketing spend and we regret any issues that may have impacted your business.
We're disappointed we didn't meet your expectations despite our efforts, and we're reviewing your experience internally to see where further improvements can be made.
Excellent Service from Day One
We started using Message Direct just yesterday, and we’re already seeing real results. We've captured quote opportunities that we would have otherwise missed, and the overall customer experience has noticeably improved.
The call notes are detailed and clear, making it easy for us to follow up confidently and professionally. Onboarding was incredibly smooth – the setup was straightforward and quick.
Really impressed so far. A great service that’s already adding value to our business!
26 de junho de 2025
Opinião espontânea
Resposta da Message Direct
Thank you so much for the fantastic review! We’re thrilled to hear that Message Direct has already made a positive impact on your business.
It’s great to know that the onboarding process was smooth and that you’re seeing real value from the service so quickly – especially in capturing those vital quote opportunities. Our team takes pride in delivering clear, actionable call notes, so it’s lovely to hear that’s helped you follow up with confidence.
We look forward to continuing to support your growth – and if there’s ever anything more we can do, just let us know!
— The Message Direct Team
I have been with message direct since…
I have been with message direct since November 2024 and am very happy with the service. Claudia was fantastic during my onboarding and ensured the script was tailored exactly to my and my callers needs. Their agents were able to learn to use my booking platform to book, cancel, reschedule and confirm. Though they do not have a client portal or reporting system, they were able create a zapier-like integration to my google sheet to capture all call details so I could create my own reporting and the service does give me a return on its costs. After onboarding, their customer service team are also very responsive. The pay-as-you go pricing ensures that I only pay for minutes used, unlike my previous provider that had packages only. I now don't have to worry about my company customer line. Highly recommend and will continue to be using. Thanks Message Direct
17 de abril de 2025
Opinião espontânea
Resposta da Message Direct
Good Afternoon Sheeraz, and apologies for the delay.
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
I have been with message Direct for…
I have been with message Direct for approximately a month now and I have found their service to be first class from Nicola Burt selling me the service and talking me through the whole service start to finish then Claudia in the on boarding team helping me set up the divert and sorting out any little teething troubles, I fully recommend this service for anyone who is not always available to answer their phone
1 de abril de 2025
Opinião espontânea
Resposta da Message Direct
Good Afternoon Tony,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Laura made the process very easy
Laura made the process very easy. The service works incredibly well for my business.
Very Happy.
thanks
2 de abril de 2025
Opinião espontânea
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Happy with the service and regular…
Happy with the service and regular check emails from customer services.
18 de fevereiro de 2025
Resposta da Message Direct
Good Morning Steve,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
1st class service
Claudia and Rebecca have helped provided a first class service for my legal business.
They are very reliable, consistent and always helpful to deal with any issues that do come up.
I would definitely recommend them to anyone needing a messaging service such as this.
19 de janeiro de 2025
Opinião espontânea
Resposta da Message Direct
Good Morning Harry,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Resposta da Message Direct
Good Afternoon Shabana,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Excellent work
9 de janeiro de 2025
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great Onboarding & Service!
Sophie made the onboarding very easy and this is the second time we have used Message Direct as a service, they are a very good service!
2 de janeiro de 2025
Opinião espontânea
Resposta da Message Direct
Good Morning Harry,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Very good communication
Very good communication. Very transparent. Very smooth onboarding process.
20 de dezembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Morning Luke,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Great service
Great service. Thanks to Lauren for smooth onboarding experience and to entire Message Direct team for prompt and friendly responses. Highly recommended.
9 de dezembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon George,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Claudia is brilliant
Claudia is brilliant! Very responsive, and has supported us with our onboarding since the word go. Thank you
28 de novembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon Sam,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Thank you for all you do, night and day.
In the rush of calls, you take the strain,
With calm precision, time and again.
A friendly voice, so poised, so kind,
You keep our peace of mind aligned.
When business feels like an uphill climb,
Your warnings come, just in time.
Updates shared with thoughtful care,
Remind us that we're not out there bare.
Through busy days and moments rough,
You lighten loads, when work gets tough.
So here's our thanks, sincere and true,
We couldn't do it without you!
Thank you from Sorcha xo
26 de novembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service. We absolutely love the poetic approach.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
Excellent company
Excellent company. Efficient service with very helpful staff.
22 de novembro de 2024
Opinião espontânea
Resposta da Message Direct
Good Morning Richard,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on help@messagedirect.co.uk.
Kind Regards,
Message Direct Customer Service Team
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