Appointment had been made via Head office but this communication hadn't come through to the local branch. The team swiftly responded, found a room, made a coffee and provided space to talk over our ne... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
My wife and I visited the Kettering branch this morning to make some changes to our savings accounts. We were seen straight away by Laura who quickly understood what we wanted to do. She was very frie... Ver mais
Visited the Kettering branch today and l was served by Elvira. Lovely and friendly, she dealt with my enquiry, very professionally and had great attention to detail. Very happy with my visit a... Ver mais
Customer Service has been uniformly excellent at all points during the setup of our bond. Definitely 5 star. Less great are the online interfaces, which are not always intuitive and occasionally a b... Ver mais
Informações sobre a empresa
Sobre Market Harborough Building Society
Escrito pela empresa
Informações de contacto
The square, LE16 7PA, Market Harborough, Reino Unido
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The phone was answered quickly
The phone was answered quickly, as was my query, by a most pleasant representative.
As a somewhat confused new customer…
As a somewhat confused new customer (having forgotten my password AND memorable information--so much for being remembered when attempting to reset my password!!) I rang up and was answered almost immediately by an incredibly helpful EMMA who sorted my problem quickly, cheerfully and provided the assistance I needed. A real pleasure and a credit to MHBS. A***** as customer service goes. Thank you!
Staff always friendly and willing to…
Staff always friendly and willing to answer any questions
Account password query
Easy, comfortable, explained well and got account issues sorted out with a friendly advisor.
Great personal service
How refreshing to get through to an actual human being! Rachael guided me through operations to adjust my savings account so easily, professionally and most of all friendly.
I'd give 6 stars if I could. I will be recommending friends to bank here.
One very happy customer😊
Good customer service
Good customer service, gave advice without being pushy
Andy the cashier was very helpful and efficient
Very helpful and efficient
Alicia
Alicia, was very helpful today. She was very patient and clear with her instructions. I would definitely recommend Market Harborough Building Society instead of the big banks for excellent customer service.
Jennifer was extremely helpful to…
Jennifer was extremely helpful to myself and my husband in opening an ISA. We both enjoy our experiences at MHBS. It is much nicer to interact with a real 'person' who can assist and answer any questions which arise
Service received
My wife and I visited the Market Harborough Building Society yesterday and received first class service in rearranging our accounts. Claire Reedman was very efficient and resolved our request.
Great practical advice and very helpful.
Great practical advice and very helpful.
I talked to a real person
I talked to a real person, who helped get me back on line.
Hurrahhh
Laura in the Kettering branch was very…
Laura in the Kettering branch was very helpful. We were served quickly and efficiently.
Friendly and professional
Very friendly, patient and professional assistance given when I locked myself out of my online account.
The operator was polite and dealt with…
The operator was polite and dealt with my enquiry promptly and efficiently.
Emma was very helpful patient and…
Emma was very helpful patient and reassuring in sorting my query this morning.
Thank you Emma:)
Complete understanding and genuine…
Complete understanding and genuine concern
Same as usual whatever branch i use I’m…
Same as usual whatever branch i use I’m always politely welcomed and given excellent service
good service
Emma was very helpful patient and friendly.
it is good to know that the market harborough BS has remained a mutual and is the fact that it is local is also a positive
A Experiência Trustpilot
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