Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... Ver mais
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Leia as opiniões dos outros
Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance w... Ver mais
We absolutely love this bed and the whole experience has been perfect. I had a few questions before I purchased the bed, I used the WhatsApp contact method and received a reply immediately (even out o... Ver mais
A empresa respondeu
Fantastic service from Millie & Jones at keeping us updated on the delivery. The bed is a new model. It's really robust and we're really happy with the quality - I would say it is definitely more of a... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Millie & Jones
Escrito pela empresa
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
Escrito pela empresa
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
Informações de contacto
Hemel Hempstead, Reino Unido
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4,5
Excelente
255 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Excellent follow up service from this…
Excellent follow up service from this company where you get to deal with AN ACTUAL HUMAN BEING!!! Direct email communication with a human, is so very welcome in this day and age of automated chat bots.
9 de junho de 2026
Resposta da Millie & Jones
Hi Tim,
Thank you for your review!
As a small family business, we believe in providing a personal service, so whenever possible you'll always be able to speak directly with a real person, whether that's by phone or email.
We hope you are liking your new bed!
All the best,
The Millie and Jones Team
Easy to order
Easy to order, good quality product. Delivery wouldn’t allow safe place despite me ringing multiple people which was irritating as I couldn’t select a delivery day with Apple Pay. Other than that all good.
2 de junho de 2026
Resposta da Millie & Jones
Hi Jodie,
Thank you for taking the time to leave a review.
We're pleased to hear that you found the ordering process easy and that you're happy with the quality of your product.
We are sorry to hear about the frustration regarding the delivery and safe place request. Our support team would have been happy to help with this, as we can often contact the delivery team directly to request approval for a safe place where appropriate.
That said, we're pleased everything worked out in the end and that your order was delivered successfully.
Thank you again,
Millie and Jones
Such a cute bed
3 de junho de 2026
Resposta da Millie & Jones
Hi Kath,
We are so pleased to hear you love the bed!
If you need anything else, please get in touch :)
From,
Millie and Jones
Good service and helpful delivery team
Good service and helpful delivery team. Product was easy to put together and we are pleased with the result.
1 de junho de 2026
Resposta da Millie & Jones
Hi Hazel,
Thank you for taking the time to leave a review. We are so glad you had a great experience with us and the bed was easy to put together.
Thank you for also planting a tree with your order!
Many Thanks,
M&J
Amazing prompt service
Amazing prompt service. My order was processed quickly and the bed arrived in good time. The guys came and put it together really well. I would highly recommend. My son loves it!
19 de maio de 2026
Resposta da Millie & Jones
Hi Aisha,
Thank you for taking the time to leave your feedback. We are so pleased to read how prompt our teams with delivery and assembly were.
Thank you for also recommending us!
Kind Regards,
Millie & Jones
Brilliant service and very polite and friendly
A wonderful experience purchasing our sons bed from Millie and Jones
12 de maio de 2026
Resposta da Millie & Jones
Hi Sophie,
We are so pleased you had a wonderful experience with us, that is all we ever want!
We hope your son loves his new bed :)
Thank you,
Millie and Jones
Great experience throughout and high quality product.
Great website. Easy to order and great communication.
Excellent product.
The guys that put the bed together were very helpful.
Our 9 year old is delighted.
15 de maio de 2026
Resposta da Millie & Jones
Hi Lucy,
Thank you for ordering with us!
We are glad you found the process easy with great communication, and the assembly team was helpful, we always recommend them!
We hope your 9-year-old continues to love their bed, have a great day!
The Millie and Jones Team :)
1000% recommend!
Customer service has been brilliant! They had emailed me and responded straight away regarding an item out of stock and me changing the delivery date for the bed I had ordered.
The quality of the bed is fantastic! My little boy loves his big boy bed!
The instructions were also fantastic!!! They explained everything step by step and very easy to follow.
7 de maio de 2026
Resposta da Millie & Jones
Hi Georgia,
We’re so pleased to hear everything went smoothly for you and that our customer service team were fantastic!
Most importantly, your little boy loves his new bed!
You know where to find us if you ever need anything ;)
Kind Regards,
Millie & Jones
Great customer service
We ordered a high sleeper from Millie & Jones recently. There were some delays with part of the order and Josie from the customer service team was on top of it all and keeping me updated. The product was good value too. Great service, thank you!
18 de março de 2026
Opinião espontânea
Resposta da Millie & Jones
Hi Emma,
Thank you so much for your lovely feedback!
We’re pleased to hear Josie kept you updated and that you’re happy with the product and service. We’ll be sure to pass your kind words over to her.
We hope you continue to love your new bed!
From,
Millie and Jones!
Unfortunately not the best experience
Unfortunately not the best experience. Customer service was good and the quality of the bed frame but unfortunately lots of other issues still waiting to be rectified
8 de maio de 2026
Resposta da Millie & Jones
Hi Liz,
We are pleased you have found the customer service support good and overall happy with the bed itself!
Unfortunately, there were unexpected issues with the mattress delivered, and we completely understand how frustrating this has been.
Since this was brought to our attention, we have been actively working with both yourself, the courier, and our team to try and find the quickest and most practical resolution possible around your availability and circumstances.
Thank you again for your feedback and patience.
From,
Millie and Jones Team
Elwood Pine Wooden Storage Bed - White / Single
Honestly the best bed very sturdy and you can just tell its really good quality i was looking at wooden beds and they all seemed flimsy. Im so glad i decided to spend the extra on this bed My daugher loves it. The build was super easy mum and daughter built it together with no arguments lol delivery and communication also excellent.
30 de abril de 2026
Opinião espontânea
Resposta da Millie & Jones
Hi Kellie,
Thank you so much for your lovely feedback!
We are so pleased to hear that both you and your daughter love the bed and found it so sturdy. That’s truly all we could ever hope for. We also absolutely love that you and your daughter built it together with no arguments haha!
Please don’t hesitate to get in touch if you ever need anything in the future!
Many Thanks,
Millie and Jones :)
Very good customer service
Very good customer service. I didn’t see an option on the website to select a delivery date but the customer service person proactively contacted me to book and responded very quickly to my emails. Delivery was also good but the only problem was not knowing until the day whether it would be an or pm and what the time window was.
1 de maio de 2026
Resposta da Millie & Jones
Hi Joanne,
Thank you for your review. We are glad our customer service team was able to help arrange your delivery date.
We completely understand your point about knowing the AM/PM window until the day. Our delivery teams plan their routes as efficiently as possible and try to provide updates as soon as the time windows are confirmed.
Thank you again, and we hope you love your new bed!
Have a lovely day,
The Millie and Jones Team
The product is good delivery was early…
The product is good and was assembled the day after delivery.
The delivery was scheduled for 11:00. - 13:00 but they turned up at 09:30 and called me as there was no answer at the door.
1 de maio de 2026
Resposta da Millie & Jones
Hi David,
Thank you for your feedback, we really appreciate it and we are pleased you like the bed!
We’re sorry to hear the delivery arrived earlier than the scheduled time slot. Our teams always try to keep customers updated as best as possible on the delivery email.
Thank you for planting a tree with your order!
Kind Regards,
M&J
Amazing service from start to finish
Amazing service from start to finish! My daughter absolutely loves her new bed. The assemble service was great too!
24 de abril de 2026
Resposta da Millie & Jones
Hi Amy,
This really put a big smile on our faces, thank you so much for your lovely feedback!
We’re so pleased to hear that your daughter loves her new bed and that the assembly service was great!
If you ever need anything in the future, you know where we are!
Many Thanks,
Millie and Jones
Fantastic bed
The bed itself is fantastic; the Noah hugh sleeper is very sturdy for my 10 year old and looks stylish. Assembly took a while, but most of the instructions and fixings were in each separate box which helped (the ladder fixings were mixed in with the frame, which meant it was slightly confusing). One part had arrived damaged, but this was quickly replaced. Josie at customer service was great, especially when the delivery took longer than expected.
22 de abril de 2026
Resposta da Millie & Jones
Hi Sarah,
We’re so pleased to hear your feedback on the bed! We hope your child continues to love it.
We’re sorry again that delivery took a little longer than expected and that one part arrived damaged, but we’re really pleased we could get this resolved quickly for you.
We’ll be sure to pass your kind feedback on to Josie!
Thank you,
Millie and Jones
Great product and brilliant service…
Great product and brilliant service thankyou!
16 de abril de 2026
Resposta da Millie & Jones
Hi Lauren,
Thank you for your lovely feedback!
We are pleased to hear the service was brilliant. The Oxford bed is one of our favourites, a great choice ;)
If you ever need anything, you know where to find us!
Kind regards,
The Millie and Jones team
Smooth ordering process
Smooth ordering process. We bought a third party product, they kept us informed about the delivery schedule
16 de abril de 2026
Resposta da Millie & Jones
Hi Pakize,
Thank you for taking the time to leave a review.
We are pleased to hear the ordering process was smooth and the delivery team kept you informed of the delivery schedule!
We hope you continue to love the bed!
Many thanks,
Millie and Jones
Brilliant communication easy to…
Brilliant communication easy to assemble guide all components precise & correct thankyou
15 de abril de 2026
Resposta da Millie & Jones
Hi James,
Thank you for taking the time to leave a review.
We are pleased to hear the bed was easy to assemble and all the components were precise. We hope you continue to love the bed!
All the best,
The Millie and Jones Team
amazing customer service!
17 de abril de 2026
Resposta da Millie & Jones
Hi Nicola,
Thank you so much for taking the time to leave a review for our small family business!
We are pleased our customer service team was amazing, we always aim to help the best we can!
If you ever need anything, please get in touch.
Warm regards,
The Millie and Jones Team
Resposta da Millie & Jones
Hi Melanie,
Thank you for sharing your feedback!
We are pleased our communication was good throughout your order with us.
If you need anything else, please don't hesitate to get in touch!
Kind regards,
Millie and Jones
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