Miniso Opiniões 

I placed an order about 4 am on Monday and 7 days later my items hadn’t arrived I looked at my account and realised the items were still sitting in processing. I contacted the support team asking why my products haven’t been shipped yet, why I haven’t been informed there is a problem with my order all the normal questions you would ask, customer support took the full 72 hours to respond to something so vague I wondered why they even bothered. I emails back asking why why order was sitting in processing for 8 days and received no response to that or the other email I sent
I only received half the order and one incorrect product.
No I wouldn’t even bother with them, they really was no business ethics
I spent longer writing my emails then I did placing my order

Mă doare burta non stop de la cacaturile voastre de produse! Nu recomand

Order took two weeks and still not delivered. I read reviews and got really worried so I emailed the support team. They responded and apologised my item was delivered within 3 days of response. On this basis they were really quick to rectify the situation. Although I feel I would rather buy direct from shop and not on line.

If I could give zero stars I would. They don’t post that if an item is 50% off you cannot return it. There is no realistic way to reach any type of central customer service. The store manager where I shopped should not be allowed to interact with people. He is disrespectful, rude, intimidating and when you try to be polite and reasonable he tells you “get out of my store!” He also threatens to call security…on someone who was polite and trying to be reasonable with him. The store isn’t very busy and seems to have just one clerk…who was very nice. But the manager was just awful. So neither I nor anyone I know will ever shop there again. They are not customer friendly and seem to think the customer is there to serve them, not vice versa. It was a very bizarre experience.

This is a terrible website. Doesn’t feature most of there brands and has no online shopping option. Massive waste of time tbh.

This was my first and last purchase from Miniso. It stopped working two days after I bought it, so I took it to an exchange. They blamed it on my using a powerful rechargeable battery. I explained it wasn't broken when it wasn't charged, but they didn't believe me. They later replaced it with a new one, but it broke again after a week, and this time, it wouldn't turn off.👎

Garbage store security guard follows people like breathing down your neck so tomorrow I’m gonna go buy a fidget cube at another store and rub it in his face. Then walk out with it and be like yeah not yours bye! This is the store on Granville street! And fyi Mr security guard your job is to watch the merchandise not profile people I wonder how you’d like it if people did that to you because of your skin color I bet you’d be pulling the race card!

Ore 18.38, domenica 10 agosto 2025, Avellino.

Entriamo io e mia moglie nello Shop incuriositi, poiché siamo genitori e volevamo capirci di più sul brand Miniso.

La prima cosa che ci colpisce è il fatto che la commessa (se così vorremmo chiamarla) stesse ascoltando canzoni neomelodiche napoletane con l'impianto audio del negozio.

Ovviamente alle 18.39 siamo già fuori dal negozio.

Sono sicuro che questi non sono i valori del brand, ma da imprenditore mi sento di inviarvi questo feedback affinché lo store ad Avellino migliorasse la customer experience.

Consiglio vivamente di indagare e approfondire il caso con la diretta interessata, poiché quest'ultima non credo abbia compreso di lavorare in una multinazionale.

Mi capitava spesso di fare acquisti e mi sono sempre trovata bene, fino ad oggi dove una della commessa si è messa a prendermi in giro e ad indicarmi, il tutto praticamente urlare e ridacchiando, non è il modo di trattare quei pochi clienti che hai, mai più.

We paid already but they say we haven’t paid the they told us to wait a while for the money to transfer back to our phone but after half an hour the money was still not refund and they took the recipe from the recycling bin so our recipe was crumpled

Absolute trash store, they had the wrong prices on all the plushy's and instead of honoring it, they made us return it and would not out of the price which is actually illegal. Don't both going here they try to rip you off. I just left the store in Novi Michigan at Twelve Oaks Mall and they give you nothing but excuses.

Miniso al Forum di Palermo
Prezzo esposto inferiore, non corrispondente al reale prezzo di vendita, che era superiore. Rimasta malissimo.

HORRIBLE experience today with the store Miniso!!! I asked simply if I could split the payments, put 20$ on my card, and the rest on my credit card. HE CHARGED THE WHOLE AMOUNT!! Taking out all the money in my bank account and I am a student. Instead of apologizing, he told me he couldn't refund it, and told me it was my fault for not using my credit card first. lol I've done this plenty of times, never has happened to me. Any smart employee would have typed in 20$ or at least apologized. Never EVER coming back.

Minso legos are so butt like I’m not kidding. I littealy wanted to do the capybara legos but they’re such bad matieral and so confusing to do. Never buy legos thier even tho it’s cheap. #i #want #my #mony #back

Miniso derby
Rude staff
I tried to purchase a reduced cup at the till the price was higher than to ticket said, instead of just apologising & saying it had been miii was marched over& given a lesson in minso pricing strategy
Very embarrassing I had to walk out
Sent email to company reply just stated company pricing policy
Will never shop in this store again

This company almost seems to be run as two different bodies. On the one side, when I’ve gone in store, the staff and polite and helpful and I’ve not had a bad experience. On the other hand, their online store can only be described as the equivalent of flipping a coin to see if they have what you order.
I’ve ordered online from them twice and both times I’ve been refunded, as they didn’t have the products in stock. It seems that the online store isn’t being kept up to date properly and lists items that they don’t have as in stock, even items which are brand new. They did email a discount code the second time, though I’m not sure I’m too interested in trying to order from their website a third time now.

brought the Lego ( Space astro plane) and now I realize got so many pieces missing. Don;t even know how to complete all these lego now.
what a waste.

Fui hace unos días a la tienda del Centro comercial X Madrid y me encantó. Tiene cosas preciosas! Mi hija entusiasmada con los accesorios de Hello Kitty, Harry Potter. Y la atención de las dependientas de 10! Resolvieron mis dudas con amabilidad y sobre todo con una sonrisa! Gracias!!! Mi hija y yo volveremos sin duda

Shocking. Placed an order online. Weeks to arrive, no communication. Every single item was incorrect that arrived. I have called and emailed multiple times but zero reply. Avoid at all costs!!!!

Vergüenza de tienda, de servicio al cliente, de vendedores. Es totalmente una estafa, que te cobran por un pedido que nunca llega, eso sí te cobran rapidito el pedido. Y cuando contactas varias veces para que te den respuesta por no haber recibido nada, ni te contestan. Ahora encima tendré que esperar ni se sabe a que me devuelvan mi dinero. Impresentables, ojalá se cierren estas tiendas basura. No comprar nunca en las tiendas Miniso