Miniso Opiniões 

A warning to anyone wanting to order from the miniso website.
If you receive damaged or missing items, there is no customer service to help you. Emails and phone calls go unanswered, voicemails are ignored.
I ordered an item which arrived damaged a month ago now and I have still yet to receive any form of reply from anyone at miniso!

Ordered several items, was refunded for some before order was dispatched, no details of what was coming and what had been dispatched, just miscellaneous refund to bank from miniso. Items arrived, one broken, filled in support form - no reply. Tried again - no reply. Contacted the Instagram page, they chased the support team. Still no contact, I let the IG team know and they chased again. Support team contacted me to say they HAD refunded me. They hadn't, they had refunded for a similar item not dispatched, so I sent them another e mail and attached photos and web links. Still no reply. Contacted the IG page again. It continues.... 6 weeks on.

Ordered some presents for a friends birthday on the 4th. Had a confirmation email. A few days went by and the items hadn’t been shipped so I emailed them to see where my order was. I then had an email to say that they had a technical problem and that they will be dispatching my order asap, this is was not in response to my email this was just a email they sent out to those affected. Then a couple days later I get an email about my apparent refund request and that I will be refunded in a few days I hadn’t requested this so I emailed them, no response still.

When I got the refund I reordered some of the items and added some extras as other items were out of stock as I still wanted to get my friend these items for his birthday. I then get ANOTHER email to say that I have been partially refunded and they let me know that some items were out of stock (even though on the website they still appear in stock). They then shipped the rest of the items. I then ordered some extra bits to make up for the items refunded. I ordered these on the 14th and am yet to receive a dispatch email.

I have no idea what I will be receiving in the post at this point from Miniso. They aren’t responding to any of my emails. I really hope these items come soon as my friends birthday was on the 7th so this is running very late.

I will update my review when I receive my items.

So strange - I had exactly the same experience as Emma - item I ordered express delivery didn’t turn up and instead I was sent a broken item and one I didn’t order. Emailed to complain and a response came within seconds saying they would send what I actually ordered “soon”. A week later nothing has happened and I’ve had no response to my follow-up email asking when it would arrive. Something odd is going on - don’t order online is my advice, you’ll just get ripped off like so many of us have been. Wouldn’t buy in-store now either given their complete lack of ethics and honesty. Sad.

Ordered on the 31st of May order arrived today one item damaged poorly packaged and one item not what I ordered!!! Husband wanted me to email them but after showing him the reviews already made that there is no chance of hell of me getting my items replaced I’m not going to bother damaged item thrown in the bin!!! Only purchase from the stores itself, i have shopped at the stores and thought the same excellent customer service would be the same has the website WRONG!!! GIVE THE WEBSITE A VERY WIDE BIRTH!!!!!!!!!!!
There is only 1.5 stars for a reason!!!

Appalling! Items missing, items damaged as they simply throw everything into a plastic bag! No response back from emails and voicemail. Wish I had read the reviews but as I have been good service in the store I would’ve thought it would be the same online! Clearly not! Avoid at all costs! Doesn’t even deserve one star! They do not care about items being damaged just the money being taken! Birthday gifts look awful!

I bought 2 Powerpuff Girls plushies on the website because they don't stock them in most of the stores. I got 2 pillows instead. Been trying to contact them since 2nd of May trying to exchange or return the pillows. I've received an answer on the 12th May that they could exchange or return the items. I've answered back saying I would like to return the pillows and I've been waiting for a response since then. Calling the number it's no use because it's just a record message. Been to 2 stores and no one could help me. At this point, I've gave up and put the pillows on Vinted to try and sell them. Never using the website ever again. They're customer service is awful and not a priority, clearly.

Ieri ora di pranzo siamo stati nel negozio per acquistare dei pensierini alla nostra nipotina, ma a parte aver trovato il negozio pieno di polvere sulla maggior parte degli oggetti, il problema e’ stata la commessa super svogliata, maleducata con i clienti che le chiedevano informazioni, e si è messa pure a urlare alla gente di fare attenzione.
Arrivata io alla cassa ho chiesto di togliere i prezzi per i regali ma mi stava lasciando dentro la busta sigillata lo scontrino. Meno male che me ne sono accorta. E’ stata la commessa più antipatica e svogliata che abbia mai visto il 40 anni! Sicuramente non tornerò in questo negozio in futuro. Anche quando stavamo uscendo altre persone come noi stavano facendo stesse affermazioni

I had purchased Harry Potter Tumblr worth ₹1100 from Borivali Centre. So before buying, they assured me it is spillproof. I purchase it on 23rd of April 2025, but today when I removed that Tumblr for use for my daughter, it is not spill proof. It was leaking so I called up them and asked them to exchange it now they are saying we can’t exchange it because it is more than 15 days, but the thing is that why did they lie if It is not spill proof they should’ve told me, so I would have not purchased this 1100 for no use. More thing today, only I came to know it is not Japanese company. It is Chinese company so person who is by coating China, please don’t buy from Miniso.

Buonasera
sono un vostro cliente e vi scrivo per segnalare un problema con un prodotto acquistato presso il vostro negozio Miniso.

Ho comprato una bottiglia/lattina di Coca-Cola cinese aromatizzata alla pesca e, una volta aperta, ho notato un odore insolito. Pensando fosse dovuto al gusto particolare, l’ho comunque assaggiata. Solo dopo ho controllato la confezione e ho scoperto che il prodotto era scaduto da oltre un anno.

Credo sia molto importante prestare attenzione a questi dettagli, perché la vendita di prodotti scaduti può comportare rischi per la salute dei consumatori.
Vi chiedo cortesemente di verificare la situazione e di considerare un rimborso o una sostituzione, oltre a un controllo degli altri prodotti sugli scaffali per evitare ulteriori casi simili.

Resto in attesa di un vostro riscontro.
Grazie per l’attenzione.

Cordiali saluti

Le cose che abbiamo comprato erano scadute dal 26/12/2024 e attualmente siamo nel 11/05/2025

Compre unas gafas de sol y han salido muy bien. En las tiendas siempre hay personas atendiendo con carritos de compra siempre disponibles para los compradores.

My 12 year old ordered several items from the website. The order was shipped short 2 out of 5 items. I have tried to contact 3 times now via email, webform and phone with no response. Terrible way to treat their young customer base.

Wrong item received for my daughters birthday.
Sent an email of complaint and they have not responded to my phone calls or email of complaint.
My daughter will not receive her birthday present now.

WEDNESDAY, APRIL 23, 2025

For context i was looking for a Wireless Headset with microphone specifically at SM Urdanet City, MINISO located on the second floor, and i was very disappointed by the lack of assistance, i was asking very politely and kindly to the person who was working on the register if the headset has a mic on it, and her respond was (yes it has a mic), and i asked again politely if where is the microphone, and the resposnd i get was (its there), well when i fanally bought the headset there was no microphone and i was really disappointed, the woman on front desk was so rude and lacks costumer service, lacks of giving any information detail about the products.

Bought a number of things off the Miniso website in the sale including 2 x plastic bento boxes.

They arrived damaged as they chucked them in a non padded post bag wrapped in 1 layer of bubble wrap. I took the items back to my local miniso shop in Bristol and they refused to help saying it is store policy that all returns have to be handled via the website.
I called the number several times - no answer and left 3 messages but never received a call back. I've now been emailing for an entire month.
Each time I get told they will refund me, or they have refunded me - but still no refund showing on my credit card statement. It's unbelievable! They keep saying their manager is looking into it. I've said I want to pursue it as a formal complaint now but again it has just been forwarded to an unnamed manager.

How hard is it to send a refund? I will never shop with them again.

One should never buy anything from Miniso especially from C G road Ahmedabad. Staff is so rude, they even don't know how to talk with customers and they have no fear of anything just told me do whatever you want to do and the costomer sport number is given in your bill so do call on that but strangely no one is answering the call, maybe they know this that's why they are so fearless. Such disgusting customer service.

Their value for customer satisfaction is Zero, the staff is rude and impossible to communicate.

Their goods are damaged and they have no exchange policy or refund policy as er thier website.

The store manger at pavilion is irresponsible and blames the custom with seeing things through.

I have already email and put up complaint 6 times already and still there is no response from their end inspite to them giving us promises.

Very bad experience. Staff is very rude
I think they don't know how to talk customer especially c g road branch ahmedabad Ms. Hetal sales girl and Worst behavior manger Akash

I think this two staff will help to close the store permanently. Bad impression Miniso brand.

I strongly recommend Don't go.

i went to this shop to buy a gift for my friend birthday it was super expensive! but it was really nice and had a good environment! but 10quid for a plushie a bit mutch